Signed up, money deducted, still waiting....

R

ratsplinter

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Not sure what to do anymore. I filled in the online form to apply for Telkom's uncapped LTE. A sales rep from Telkom contacted me, and we completed everything via the phone. Since then, the R599 have been deducted from my account, but I still don't have a modem/router/device , with me having to phone everyday, and just being transferred in circles, as they "Cannot find my ID number on the system". So what do I need to do now ?
Does anybody have a contact for me within the LTE department, who can assist ? I am now paying for a service with absolutely ZERO benefit....:mad::mad::mad:
 
Did you receive any reference number that you could provide the call center? Maybe your ID number was entered incorrectly when your order was placed.
 
That's exactly the problem. I don't have a reference number, as when they contacted me, and we did the application, they said I need to be credit approved and checked, after which I will be contacted again. Well I guess they did their checks, as the funds got deducted, but never got contacted again. So no ref number....guess that's my bad as I should have insisted on one....
 
ratsplinter said:
That's exactly the problem. I don't have a reference number, as when they contacted me, and we did the application, they said I need to be credit approved and checked, after which I will be contacted again. Well I guess they did their checks, as the funds got deducted, but never got contacted again. So no ref number....guess that's my bad as I should have insisted on one....
Click to expand...
Did you have to give your banking details over the phone? Hope it isn't a scam.
 
I gave the online reference that I got, but they said that was only for the phone call to be made for my application.
I have the day off today, was thinking of visiting a Telkom shop so I can talk to a someone face to face, and explain the situation. Think it will help ?
 
ratsplinter said:
I gave the online reference that I got, but they said that was only for the phone call to be made for my application.
I have the day off today, was thinking of visiting a Telkom shop so I can talk to a someone face to face, and explain the situation. Think it will help ?
Click to expand...

Wont help. This deal is online/call center only. The live body in the shop can't help you. I used the store for their phone though. I don't have a landline, so calling 1023 and holding for hours from a cell was a killer. In store they let you use their phone.
 
just sooooo frustrating....don't mind waiting, just manage the expectation then....
 
ratsplinter said:
Not sure what to do anymore. I filled in the online form to apply for Telkom's uncapped LTE. A sales rep from Telkom contacted me, and we completed everything via the phone. Since then, the R599 have been deducted from my account, but I still don't have a modem/router/device , with me having to phone everyday, and just being transferred in circles, as they "Cannot find my ID number on the system". So what do I need to do now ?
Does anybody have a contact for me within the LTE department, who can assist ? I am now paying for a service with absolutely ZERO benefit....:mad::mad::mad:
Click to expand...

Morning J

Responded to your PM, awaiting your response so that we can get this sorted :)
 
Mikrouwel said:
I have the exact same issue! PM'ed TelkomZA in hope he can help me...
Click to expand...

Hi Mikrouwel,

Your query is attended to. Feedback will certainly follow in your PM.

Regards
William
Telkom Social Media Team
 
ratsplinter said:
Not sure what to do anymore. I filled in the online form to apply for Telkom's uncapped LTE. A sales rep from Telkom contacted me, and we completed everything via the phone. Since then, the R599 have been deducted from my account, but I still don't have a modem/router/device , with me having to phone everyday, and just being transferred in circles, as they "Cannot find my ID number on the system". So what do I need to do now ?
Does anybody have a contact for me within the LTE department, who can assist ? I am now paying for a service with absolutely ZERO benefit....:mad::mad::mad:
Click to expand...

how did you sign up? could u give a link?
 
Telkom said:
Hi Mikrouwel,

Your query is attended to. Feedback will certainly follow in your PM.

Regards
William
Telkom Social Media Team
Click to expand...

So I received my phone on Saturday however I am struggling to activate the SIM now. Once again I contacted TelkomZA. Lets wait and see...
 
Its been 3 days since I've received my device and SIM and the SIM is still not active. Really not impressed...

Have not heard anything from @Telkom either.
 
A guy from TelkomMobile phoned me yesterday trying to sell me their R399pm 20+20GB contract, I decline their offer. Only afterwards did I remember about your case, I should have tuned him, "lets see you fix this guys issue" first, then I will take it.
 
Mikrouwel said:
Its been 3 days since I've received my device and SIM and the SIM is still not active. Really not impressed...

Have not heard anything from @Telkom either.
Click to expand...

call 081180 and chat to the LTE dept....
reboot router every 12hrs to confirm activation as it not automatic
 
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