Sim swap on Cell C

F

Fredcuna

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i have been trying to get back my number since last month. I called cell to request the sim swap but at all the time they said I've answered wrong one of the security questions and should go to a cell c store. My number was ported from MTN 2 years ago and i never went there for Rica and whatever.
Yesterday i went to cell c with an affidavit my id book and a proof address to request a sim swap and they said to me my number was registered with someone else name and they can't help with the sim swap. So all i ask is if they is somebody who can help me to resolve this matter please.. because all of my life is connected to this number. All of my work is lost if i don't get back the number. Thanks
 
Hi Fredcuna

We would like to assist you. Please PM us your cellphone number, full names and your ID number.

^MM
 
[QUOTE="Fredcuna, post: 23481886, member:[/QUOTE]

Suggest you remove your personal info from that post and send it via private message
 
Fredcuna said:
i have been trying to get back my number since last month. I called cell to request the sim swap but at all the time they said I've answered wrong one of the security questions and should go to a cell c store. My number was ported from MTN 2 years ago and i never went there for Rica and whatever.
Yesterday i went to cell c with an affidavit my id book and a proof address to request a sim swap and they said to me my number was registered with someone else name and they can't help with the sim swap. So all i ask is if they is somebody who can help me to resolve this matter please.. because all of my life is connected to this number. All of my work is lost if i don't get back the number. Thanks
Click to expand...

Hi Fredcuna

Our team will be in touch.

^MP
 
Serial number 991475861437
Many thanks to the Cell C representative who attended my sim swap request yesterday. I'm very grateful to you. Here is the serial number for the finalisation of the sim swap. i appreciate it.

Cell C number 0731111488
 
Hi Fredcuna

Thank you. We will process the sim swap and contact you when it's done.

^SM
 
Good morning,

My name is Yvette. I my phone was stolen over the weekend. I managed to get the phone back but my memory card and sim was already out. i have been trying since Sunday to get back my number with the Cell C customer service center but they keep on telling me the information that i am providing does not correspond and who can remember the last numbers dialed or the most frequent numbers.

Please help me!!!!
 
Hi
Yvette La Grange said:
Good morning,

My name is Yvette. I my phone was stolen over the weekend. I managed to get the phone back but my memory card and sim was already out. i have been trying since Sunday to get back my number with the Cell C customer service center but they keep on telling me the information that i am providing does not correspond and who can remember the last numbers dialed or the most frequent numbers.

Please help me!!!!
Click to expand...

Hi Yvette La Grange

Thank you for contacting Cell C.

You would have to pass the security check in order for the sim swap to be processed.

^MP
 
Hi,

That’s the thing, I tried to answer all the questions but there is one that was incorrect.
And I understand that they are not a loud to tell me which was incorrect. There should surely be another way.
 
Please PM us your Cell C number as well as your contact number.

^MM
 
Any luck with your sim swap and number porting, i was contacted by a cell c rep and he convinced me to go from pay as you go to a contract. 8 days later and they are still unable to port my old number over to new sim card.
They are excellent with sales but pathetic with after sales. Every time the say, "no problem, someone will call you in 30 minutes". Well buddy,if you are here from cell C, no one is calling me. what is the next step?, Can i cancel as i need my old number back?.
 
TSpeed said:
Any luck with your sim swap and number porting, i was contacted by a cell c rep and he convinced me to go from pay as you go to a contract. 8 days later and they are still unable to port my old number over to new sim card.
They are excellent with sales but pathetic with after sales. Every time the say, "no problem, someone will call you in 30 minutes". Well buddy,if you are here from cell C, no one is calling me. what is the next step?, Can i cancel as i need my old number back?.
Click to expand...

Hi TSpeed

We can contact you assist you with the port.

Please PM us the number you intend to have ported in on,which we will call you on to validate, as well as the Rica Serial Number of the new sim card.

^MP
 
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