Sim swap on Cell C

Yvette La Grange said:
i am still waiting for response, no one phoned me.
Click to expand...
Hi Yvette La Grange

We have tried to reach you on the 067** number. Please provide us with an alternative number we can reach you on or the best suitable time to call.


^NZ
 
Cell_C said:
Hi Yvette La Grange

We have tried to reach you on the 067** number. Please provide us with an alternative number we can reach you on or the best suitable time to call.


^NZ
Click to expand...
hi,

i am currently at work. can you call back at 12:45?
i can not take calls during the day but you can call in my lunch time.
 
Thank you for getting back to us.

Pardon us for missing the call back time. Which other suitable time can we reach you.

^NZ
 
We will be helping you with the SIM swap.

It will take +-5 minutes.

^NZ
 
@Cell_C

Hi

I too am having problems with a sim swap on a prepaid sim which was placed in a dual sim phone, and because I need the unique number, I was just sending an sms each month to keep the sim active.

I recharged this number many moons ago and because I cant tell the store when I recharged, they don't want to assist me.

Im even logged into to my profile on the CellC website and trying to retrieve info, but its not there.

How do I get help here ?
 
great news, one of the customer service agents phoned me now and the lady was really nice. spend like 7 minutes on the phone with me and confirmed that my sim swap was successful and i should wait 2hrs before using my new sim.
THANK YOU VERY MUCH!!!
 
Yvette La Grange said:
great news, one of the customer service agents phoned me now and the lady was really nice. spend like 7 minutes on the phone with me and confirmed that my sim swap was successful and i should wait 2hrs before using my new sim.
THANK YOU VERY MUCH!!!
Click to expand...
You are welcome.


^NZ
 
The_Traveller said:
@Cell_C

Hi

I too am having problems with a sim swap on a prepaid sim which was placed in a dual sim phone, and because I need the unique number, I was just sending an sms each month to keep the sim active.

I recharged this number many moons ago and because I cant tell the store when I recharged, they don't want to assist me.

Im even logged into to my profile on the CellC website and trying to retrieve info, but its not there.

How do I get help here ?
Click to expand...
Hi The_Traveller

Thank you for reaching out to us regarding a SIM swap.

Please note that the security check is a mandatory part of the SIM swap process. Cell C direct asks questions related to your SIM card activities if the SIM card is not registered with your details to confirm if you are the SIM card owner.

If the SIM card is RICA registered with your details, you can visit a Cell C store near you with your ID book and proof of residence for verification.

^NZ
 
Cell_C said:
Hi The_Traveller

Thank you for reaching out to us regarding a SIM swap.

Please note that the security check is a mandatory part of the SIM swap process. Cell C direct asks questions related to your SIM card activities if the SIM card is not registered with your details to confirm if you are the SIM card owner.

If the SIM card is RICA registered with your details, you can visit a Cell C store near you with your ID book and proof of residence for verification.

^NZ
Click to expand...
Hi,

That’s the thing, I went to the Forest Hill branch with ID, proof of res and a 1000 other things to show I own that number.

They still refused to help me because I can’t tell when I last recharged.

I will try another branch today, and will revert.

Thanks
 
The_Traveller said:
Hi,

That’s the thing, I went to the Forest Hill branch with ID, proof of res and a 1000 other things to show I own that number.

They still refused to help me because I can’t tell when I last recharged.

I will try another branch today, and will revert.

Thanks
Click to expand...
Please do.

^NZ
 
Cell_C said:
Please do.

^NZ
Click to expand...
Ok I went to a certain store and they did the swap for me without question.

I don't know why one store would make it impossible and another so simple.

I mean if I went without any proof , then of course they cannot help me, but even after giving all my info , and they refuse , they should be reprimanded.

I am going to port this number to another provider...
 
Hi. I want to do sim swap. I still have the old sim card which has been off for two years now. The number is connected to my bank account. I want to know if I will be able to do the sim swap.
 
PrisKay said:
Hi. I want to do sim swap. I still have the old sim card which has been off for two years now. The number is connected to my bank account. I want to know if I will be able to do the sim swap.
Click to expand...

Prepaid sim? You are out of luck, afaik, since numbers are recycled way before you even get close to 2 years of disuse. Would have to go to get a new sim and number, and activate that with the bank.
 
PrisKay said:
Hi. I want to do sim swap. I still have the old sim card which has been off for two years now. The number is connected to my bank account. I want to know if I will be able to do the sim swap.
Click to expand...

Good day

Please be advised that as per the sim deactivation policy: If the SIM is dormant for 120 days, the SIM will be deactivated and the number recycled.

^SM
 
Cell_C said:
Hi Fredcuna

We would like to assist you. Please PM us your cellphone number, full names and your ID number.

^MM
Click to expand...
I also have this problem. My cell c number is 0610699445, Name and surname:Qaqamba Gabela
 
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