As a subscriber from 4th day of launch I still feel that they need to look at a few things to really shine.
(1) The EPG (electronic program guide) is hated by the better half, I am still trying to decide if I love or hate it.
There was a problem with the shows times being out of sync, with the EPG, but this seems to be resolved, however the summary is chopped of sometimes and one cannot get info on actors etc in the summary. This brings me to next point...
(2) A paper guide. It is far better being able to look at a mag and circle shows you want to watch than scroll thru days and hours on screen. Yes I know there are websites where one can read online, but paper is more user friendly... and that brings us to the next point...
(3) Website - come on folks you are competing against DSTV...get your website jacked up! I don't want to read about movie highlights for May in the middle of June! Why is it that a third party company can do a better online EPG than TopTV the broadcaster - compare if you dare...
http://nantage.nanfo.com/nantage.php compared to TopTV
http://www.toptv.co.za/tvguide
(4) Scheduling and AutoTune - the TopTV decoder allows you a POP-UP block to REMIND you that a program is about to start, similar to the banner feature of DSTV. I have yet to find the auto-tune option...really miss that on the device...
TopTv is in the business of entertaining, and the only way they can be successful is if they show people what is to offer.
Come on TopTv folks you need to step up your game or else you run the risk of loosing clients in the long run.