Snapcraze, Legit?

Ashleigh2 said:
Hi @Stonemason if a device is blacklisted it is completely network barred permanently. Network would not be restored intermittently or at a later stage. This sounds more like a hardware issue which either we or a Samsung service centre can diagnose & assist with. What is your order number?
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Edit, got feedback this case is different.
 
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LandyMan said:
Dunno, some vetting process behind it it would seem ... but everyone trying to "prove" they are legit throw "Google Partner" around, so I guess it is supposed to mean something, but yeah, they not, so I don't know :)
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Purchased from them a few months ago no issues
 
airborne said:
Ashleigh this issue with imei numbers of new devices getting blacklisted is quite widespread, it’s not unique to phones purchased from snapcraze, what actually happens that these phones are being blacklisted like this?
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Hi I made this account now like most of the “one post wonders” wondering if this site is legit bc of their deals.

@airborne, you’re saying that this IMEI blacklist situation can happen regardless of whether you purchase at Snapcraze or not.

I’m assuming until confirmed that @ashleigh works for Snapcraze (forgive me if i’m wrong), is this a common occurrence for devices purchased from you guys to be blacklisted and what is the solution to the issue?
 
manfromthesouth22 said:
Had a very positive discussion with Kerry at Snapcraze. I will update this as soon as it is resolved, which based on our discussion I am confident it will be.
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Inshallah bro, looking forward to your update because after reading this entire thread I’m down to make a purchase from Snapcraze especially if it’s saving me around R5k.
 
titanuranus said:
Hi I made this account now like most of the “one post wonders” wondering if this site is legit bc of their deals.

@airborne, you’re saying that this IMEI blacklist situation can happen regardless of whether you purchase at Snapcraze or not.

To answer your question it is not common or unique to our store, but there if you check out my response to the airborne above you’ll get a better idea of why.
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titanuranus said:
Hi I made this account now like most of the “one post wonders” wondering if this site is legit bc of their deals.

@airborne, you’re saying that this IMEI blacklist situation can happen regardless of whether you purchase at Snapcraze or not.

I’m assuming until confirmed that @ashleigh works for Snapcraze (forgive me if i’m wrong), is this a common occurrence for devices purchased from you guys to be blacklisted and what is the solution to the issue?
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The problem is not unique to Snapcraze, it’s pretty widespread, plenty threads in the forum discussing it.
 
manfromthesouth22 said:
Had a very positive discussion with Kerry at Snapcraze. I will update this as soon as it is resolved, which based on our discussion I am confident it will be.
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I was so busy getting my new phone like I wanted it I kind-of forgot to write an update.

Snapcraze was extremely helpful in sorting my problem. I can really commend them on the process and how they resolved it. Kerry was very helpful and as transparent as she could reasonably be.

I received a new S22 Ultra within a couple of days, and I had 1 business day to move my things over. Luckily that fell on a weekend, so I got it very close to how I want it. No issues with the new phone, all my sim cards work, and it's a testament to how it was resolved that I forgot about it.

I can recommend Snapcraze. If this is an industry problem, I really hope it gets sorted somehow. But while there are suppliers like Snapcraze that are customer focused, I do have peace of mind.

I will use them again. :)
 
Hmhmhmhmhmmm

I've been going through the thread and made a decision to go ahead with a purchase based on the experiences here & because their website states they are avail on email not phone between 20-29 Dec // and delivering as normal excl the public holidays.

Site Notice:
PLEASE NOTE: OUR TELEPHONE LINES WILL NOT BE AVAILABLE FROM, 20 DECEMBER TO 29 DECEMBER 2022 - OUR PRIMARY FORM OF COMMUNICATION WILL BE VIA E-MAIL. ALL ORDERS CAN BE PLACED 24/7 THROUGHOUT THE CHRISTMAS PERIOD & DELIVERIES WILL CONTINUE AS NORMAL EXCLUDING CHRISTMAS DAY, BOXING DAY, NEW YEARS EVE & NEW YEARS DAY. WE WISH YOU & YOUR FAMILY A MERRY CHRISTMAS & WE LOOK FORWARD TO DELIVERING YOUR NEW GADGETS AT THE SNAP OF A FINGER!

MY experience thus far hasn't been as smooth, ordered Tuesday (27th - yup public holiday dont expect much)

Order #67209

28/12 --Emailed them, live chat, facebook message - no responses

29/12 -- got Kerry (COO there) cell, phone is turned off. Landline rings and voicemail. No replies on emails or anything else I tried.

Will try again tomorrow - haven't received tracking or anything so not even sure if it shipped yet, was hoping to get my new phone before the long weekend as the buyer for my current phone is waiting and I have no update other than trying to reach out to the online retailer to no avail, which isn't great reassurance lol

Hopefully tomorrow 30/12 when their phones should technically be manned again, I'll get feedback...

I'll let everyone know how it goes - and I understand the time of year, but they are not stating they are closed during non-public holidays, if they did, I found a place that was slightly more expensive on Takealot which I would've rather used then.

Keep y'all posted on my experience

@Ashleigh2 hopefully you are still around here to help, I see last seen is a while ago!
 
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Update:
Received tracking early hours of this morning. Parcel I can see is booked overnight via TCG.

It only left the afternoon, so likely it won't actually make it to CPT from DBN today [overnight cut off is usually 10am]. Wish the site notice was clearer when I ordered 28/12 as it'll be a week tomorrow [incl pub holiday]

Will update once I receive the device and all in order. :)

Hopefully this helps others needing some reassurance and info on timelines.
 
Final Update:
Received - courier was actually really on the ball, well done to The Courier Guy!

Everything checks out, the real deal - will be placing another order for some accessories with Snapcraze!
 
Featured on myBB? I am sure it is just a thread :)
@Jan is there an article/feature about them on the site somewhere?
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Anyone managed to claim their tablet and do a trade-in successfully on their S23 from Snapcraze?
 
People are having issues with tradein and tablet claims for the S23s. Be careful. They are getting errors saying imei has already been used
 
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