SSL issues from within office network

V

Vauneen

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Hi all,

we are having a problem accessing our own website from within our office network.

Recently we had an SSL certificate installed on our website which is hosted at Afrihost.

Since the cert was installed, we dont see our own website properly from inside our office network. Certain images on the site are blocked.

If i'm outside the office network, but on the vpn i dont see the images.
If i'm outside the network and off the vpn, i can see the images.

Does anyone have any idea what could be causing this? we really are stumped.

Thanks,
Vauneen
 
Vauneen said:
Hi all,

we are having a problem accessing our own website from within our office network.

Recently we had an SSL certificate installed on our website which is hosted at Afrihost.

Since the cert was installed, we dont see our own website properly from inside our office network. Certain images on the site are blocked.

If i'm outside the office network, but on the vpn i dont see the images.
If i'm outside the network and off the vpn, i can see the images.

Does anyone have any idea what could be causing this? we really are stumped.

Thanks,
Vauneen
Click to expand...

Is there a proxy server installed at the office?
 
Have you tried logging a call with your IT department? I take it you are not part of IT support? (I only say that seeing you don't know if your company has a proxy server or not...)
If your company has a proxy then there must be someone (or a company) that supports it no?
 
No proxy.

We are not a very big company, so no IT dept. The guy that runs our network say its because on the site, not all elements are reference using 'https'. Its a wordpress website and if i veiw source, they all refer to https:. And...
- not all images are missing/broken
- from outside the network the site works perfectly.

So we are genuinely stumped.

V
 
Vauneen said:
No proxy.

We are not a very big company, so no IT dept. The guy that runs our network say its because on the site, not all elements are reference using 'https'. Its a wordpress website and if i veiw source, they all refer to https:. And...
- not all images are missing/broken
- from outside the network the site works perfectly.

So we are genuinely stumped.

V
Click to expand...

I would look at the console output on your browser to see what errors you are getting. In Chrome you can do this with the Ctrl+Shift+J shortcut, then refresh the page and see what errors pop up.
 
thanks DrJohnZoidberg

we've kept a close eye on the console.

if we only show errors and no warnings, we get:

Blocked loading mixed active content "http://maps.google.com/maps/api/js?sensor=true&ver=1.0"[Learn More]
TypeError: $ is not a function
uncaught exception: Google Maps API is required. Please register the following JavaScript library http://maps.google.com/maps/api/js?sensor=true.
TypeError: GMaps is not a constructor

which looks like its all 4 about googlemaps - should be the cause, should it?
 
Well, we had a similar issue, plenty of times before. All I usually do is clear the cache on the firewall then pics display correctly for a couple of weeks.

Then when some of our pics went missing for internal users we found that they moved the website images to the "root" folder of the domain, or without the www. part.

Our internal domain name is same as what your external website is, so all images that was moved to mydomain.co.za was now not showing for us as our clients were automatically directed to the nearest domain controller IP... but suspect that's not your issue either... so not much help I suppose
 
I guess i'm wondering what on/in a network - would prevent elements from displaying on a website when all elements within the site are perfectly visible from outside the network?

on the site itself you have an htaccess file that can handle redirects and access - i'm wondering what the equivalent file would be for a network, if any? and on my pc i have a hosts file i can edit to be like my own little dns server. is there something like that for the entire network?

V
 
Vauneen said:
I guess i'm wondering what on/in a network - would prevent elements from displaying on a website when all elements within the site are perfectly visible from outside the network?

on the site itself you have an htaccess file that can handle redirects and access - i'm wondering what the equivalent file would be for a network, if any? and on my pc i have a hosts file i can edit to be like my own little dns server. is there something like that for the entire network?

V
Click to expand...

Firewall or proxy could prevent elements from displaying, do you guys use a normal ADSL router for your firewall? Or a firewall with extra features like web filter policies etc?
 
thanks irBossOtter, i will find out, and will suggest these get looked at.
Thanks so much for the prompt responses :)
V
 
It's a security policy being enforced by chrome(browser). You cannot load http resources from an https page.

Change references to remote resources to use https instead of http.
 
nand said:
It's a security policy being enforced by chrome(browser). You cannot load http resources from an https page.

Change references to remote resources to use https instead of http.
Click to expand...

thanks Nand, but the site works fine from outside the network, and missing elements from inside the network occur in Chrome, IE and FF.
which makes me think its a network issue right?
V
 
Vauneen said:
thanks Nand, but the site works fine from outside the network, and missing elements from inside the network occur in Chrome, IE and FF.
which makes me think its a network issue right?
V
Click to expand...


Yes, would point to the issue being something at the internal office network, or at least seems like it

I take it you have tried to clear the cache on the pc's itself (well, suppose its working externally so probably nothing to do with that either)?
 
Last edited:
thanks isBosOtter. very perplexing, and i dont know enough to figure it out!
thanks so much for your input.
V
 
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