Stop Outlook from Receiving Emails from deleted account

[ultramel1987]

Hi there

an additional email account was created in Outlook - and whilst the emails were downloading, the user deleted the added email account. Now outlook keeps saying that it is receiving (in the bottom right corner) but the emails are not showing.

how can you stop Outlook from receiving emails from that account that was deleted?

there was no new pst file setup for this account


Thank you

 

[The_Unbeliever]

Did the user exit outlook and restarted it?

 

[ultramel1987]

Yes, they restarted the pc as well.....

 

[The_Unbeliever]

Export all existing emails to a .PST file

Delete the current Outlook profile, and create a new one.

 

[ultramel1987]

Thank you. We will do that. Where are the emails going if Outlook says it is receiving them, but they are not coming through to the inbox?

 

[guest2013-1]

Outlook gets a "peek" to what emails needs to be downloaded from the server, the server doesn't have those emails anymore, so it still trying to download them for some reason (even though it should "peek" at a new request when restarting Outlook and fix itself like that)

Making sure that the old email profile/pop is indeed removed entirely. depending on which version you're using there are seperate incoming/outgoing accounts for each. The incoming one might still be active, although if the pop doesn't exist anymore, it should've let you know about incorrect user/pass