Strange Windows 7 problem - internet does not connect

PhireSide

PhireSide

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Hey guys

i am having a strange problem that has me at my wits end. This laptop running Windows 7 Home Premium does not want to connect to the internet. I get a 'limited connectivity' warning triangle both on the Ethernet and WLAN connections, and I have tried various solutions such as assigning a static IP, System Restore, Last Known Good Configuration, various netsh commands, registry keys and modifications to no avail.

I even resorted to the Windows Fix It and it also did not repair the connection. In short, I am stumped. I am currently downloading SP1 for Windows 7 in the hope that it will resolve my problem.

Also, I have reinstalled drivers but because the problem happens on both the Ethernet and Wireless connections I am thinking it is a Windows fault.

Any assistance would be of great value :)
 
Tried disabling any antivirus/firewall you might be running?
 
Oh right, forgot to mention that. I have disabled the Windows Firewall and I turned MSE off through task manager as well. I'm going to install SP1 as soon as it finishes, and see if that solves it :)

Will update here if I find anything! Google shows me that this problem is a regular occurrence, but with different causes such as Antivirus, Bonjour Updater, and Trojans
 
Some more troubleshooting:
using DHCP?
Do you get an IP address?
Can you ping the default gateway?
Can you access your configured DNSs?
 
^ this plus
What happens when you are in safe mode?
 
Yip, using DHCP by default but using static it refuses to assign the IP I give it, yet it accepts the Gateway and the DNS's and the Subnet mask (according to ipconfig). IOW, in ipconfig it says that the IP address is 169.xxx.xxx.xxx, which is not right as I assigned it an IP in the 192.168.xxx.xxx range. FWIW, it says (preferred) after the IP.

I can ping the gateway, and I can also ping the DNS's if I assign it statically. DHCP - it gives me an incorrect IP and subnet mask. Nothing else.

Safe mode - same problem :(

EDIT - I tried running SP1, and got an error. It states that I should run a 'Check for System Update Readiness' tool. Going to download and run that now

Thanks for all the help so far guys :)
 
Tried the XP TCP/IP Repair tool and restarted -- nada :(

Still waiting for the Readiness Tool to finish with the download. I managed ~400KB/s on SP1, but ~40KB/s on the tool. Gah >.<
 
Still wondering if an unknown LSP isn't interfering,run hijackthis and quote the log here
 
your DHCP server isn't working correctly then. Has it got leases available?
 
PsyWulf said:
Still wondering if an unknown LSP isn't interfering,run hijackthis and quote the log here
Click to expand...

Herewith the contents of the Hijackthis log file:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:53:02 AM, on 2012/01/17
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16869)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\ATK Hotkey\HControlUser.exe
C:\Program Files\LG Software\LG OSD\HotKey.exe
C:\Program Files\FSP\FspUip.exe
C:\Program Files\SiS VGA Utilities\SiSTray.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE
C:\Program Files\AVG Secure Search\vprot.exe
C:\Windows\Samsung\PanelMgr\SSMMgr.exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\Program Files\Sound Control\SC.EXE
D:\HijackThis.exe
C:\Windows\system32\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/redirectdomain?brand=LGEL&bmod=LGEL
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.mywebsearch.com/index.jhtml?ptnrS=undefined&ptb=undefined&n=undefined
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\bar\1.bin\MWSSRCAS.DLL
R3 - URLSearchHook: (no name) - {f897eb0e-a3a4-46c3-80eb-2729699d8892} - (no file)
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\bar\1.bin\MWSSRCAS.DLL
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~1\Office14\GROOVEEX.DLL
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\8.0.0.40\AVG Secure Search_toolbar.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: DAEMON Tools Toolbar - {32099AAC-C132-4136-9E9A-4E364A424E17} - C:\Program Files\DAEMON Tools Toolbar\DTToolbar.dll
O3 - Toolbar: My Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\8.0.0.40\AVG Secure Search_toolbar.dll
O4 - HKLM\..\Run: [HControlUser] "C:\Program Files\ATK Hotkey\HcontrolUser.exe"
O4 - HKLM\..\Run: [LGSR_Menu] "C:\Program Files\LG Software\LG Smart Recovery\MUITransfer\MUIStartMenu.exe" "C:\Program Files\LG Software\LG Smart Recovery" UpdateWithCreateOnce Software\CyberLink\PowerRecover
O4 - HKLM\..\Run: [zOSD] C:\Program Files\LG Software\LG OSD\HotKey.exe
O4 - HKLM\..\Run: [KeybdUtility] C:\Program Files\LG Software\LG OSD\HotKey.exe
O4 - HKLM\..\Run: [fspuip] %ProgramFiles%\FSP\fspuip.exe
O4 - HKLM\..\Run: [SiSTray] %ProgramFiles%\SiS VGA Utilities\SiSTray.exe
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\2.0"
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [MobileConnect] %programfiles%\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe /silent
O4 - HKLM\..\Run: [My Web Search Bar Search Scope Monitor] "C:\PROGRA~1\MYWEBS~1\bar\1.bin\m3SrchMn.exe" /m=2 /w /h
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [vProt] "C:\Program Files\AVG Secure Search\vprot.exe"
O4 - HKLM\..\Run: [Samsung PanelMgr] C:\Windows\Samsung\PanelMgr\ssmmgr.exe /autorun
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: Sound Control.lnk = C:\Program Files\Sound Control\SC.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MIF5BA~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MIF5BA~1\Office14\ONBttnIE.dll/105
O8 - Extra context menu item: SmarThru4 Capture Selection - C:\Program Files\SmarThru 4\WebCapture.dll2.htm
O8 - Extra context menu item: SmarThru4 Save as HTML - C:\Program Files\SmarThru 4\WebCapture.dll1.htm
O8 - Extra context menu item: SmarThru4 Save Selected Text - C:\Program Files\SmarThru 4\WebCapture.dll.htm
O8 - Extra context menu item: SmarThru4 Web Capture - C:\Program Files\SmarThru 4\WebCapture.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\8.0.1\ViProtocol.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - Unknown owner - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe (file missing)
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - Unknown owner - C:\Program Files\AVG\AVG2012\avgwdsvc.exe (file missing)
O23 - Service: KMService - Unknown owner - C:\Windows\system32\srvany.exe
O23 - Service: My Web Search Service (MyWebSearchService) - Unknown owner - C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwssvc.exe (file missing)
O23 - Service: TotalRecipeSearchService (TotalRecipeSearch_14Service) - Unknown owner - C:\PROGRA~1\TOTALR~2\bar\1.bin\14barsvc.exe (file missing)
O23 - Service: vToolbarUpdater - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\8.0.1\ToolbarUpdater.exe (file missing)

--
End of file - 8892 bytes
Click to expand...
There is one I bolded that looks a bit suspect :/

@Sinbad, it does this on multiple networks, so not the DHCP server
 
Last edited:
HAd a similar problem with my new laptop with Win 7 Home Basic. Restarted router, problem gone. Beats me!
 
Does you internet connection work? Try browsing with your cell via WLAN.
 
Hey

Strange thing is had the same problem on two Windows 7 laptops this very morning.

Limited connectivity, could not connect to the web, but the XP pc had no problem going through the same router.

Tried a few things... could not get it to work... bounced the router, turned it off for a few minutes, and both are working fine again.
 
Do you have a network bridge set up? That normally overrides TCP/IP settings.
Is the static IP you want to assign and the default gateway on the same subnet?
 
Guys

Found something that might be relevant. The DHCP Client service cannot start

IF I try to start it manually, i get an error 1075: The dependancy service does not exist or has been marked for deletion.

I went to the event viewer and found this in the log: The DHCP Client service depends on the following service: Afd. This service might not be installed.

Looking at my Services, there is no such service (Afd)

Perhaps I have found my problem?

Oh and @Vleis - no network bridge. And yes, the one I'd like to assign is on the same subnet

@Kilobits - perhaps a borked Windows update?

UPDATE - managed to get the DHCP service to start, but still no joy :/
 
Last edited:
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