SuperSonic outage since 12pm, anyone else experiencing the same?

cavedog said:
So MTN have their own data centres. They don't use Teraco to hand over traffic to other networks.

In this case Supersonic is also an ISP even though they are part of MTN. Supersonic has infrastructure at Teraco Durban DBN1, Teraco Cape Town CT1 and Johannesburg JB1.

MTN has links from their own data centres to Teraco to hand over traffic to other ISPs lile Supersonic and Afrihost.

I work for Afrihost and we lost our Cape Town traffic at 12:00 today also. Traffic automatically failed over to Johannesburg as that is how we have it set up but maybe Supersonic does not.

The issue is with a Dark Fibre Africa link from MTN to CT1 or that is what MTN Transmission team has told us.
Click to expand...
Please check your PM when you have a moment.
 
Hmm ok . I didnt know this
Supersonic is now MTN supersonic

MD is : Megan Nicholas

Maybe you can friend her and send some lovely love wishes

When service is crap. contact the CEO

businesstech.co.za

MTN appoints MD for Supersonic as it takes aim at residential market

MTN SA has appointed Michele Gamberini as its new chief technology and information officer effective 1 February 2022. The company also announced the appointment of Megan Nicholas to managing director for MTN Supersonic, the network provider’s fibre and broadband internet service provider...
businesstech.co.za businesstech.co.za
 
And if you do a supersonic search on linked in you find a whole lot of people including the
COO : Shereen Rimmell

www.linkedin.com

LinkedIn Login, Sign in | LinkedIn

Login to LinkedIn to keep in touch with people you know, share ideas, and build your career.
www.linkedin.com www.linkedin.com

So many people you can irritate :)

Not that I would want to do business with MTN/Telkom anyway
 
Anyone else been experiencing disconnects regularly from anywhere between 30 seconds and a few minutes at a time, regularly for the past few days? Supersonic is regularly bad. But not THIS bad.
 
Jaredza said:
Anyone else been experiencing disconnects regularly from anywhere between 30 seconds and a few minutes at a time, regularly for the past few days? Supersonic is regularly bad. But not THIS bad.
Click to expand...
Well, here in our neck of the woods they are doing some upgrade, which has been ongoing forever. This means there are different routing in place, F@#$@cking with my pings local and international, and yes, also getting disconnects every so often (I am not using them as ISP though)
 
Jaredza said:
Anyone else been experiencing disconnects regularly from anywhere between 30 seconds and a few minutes at a time, regularly for the past few days? Supersonic is regularly bad. But not THIS bad.
Click to expand...
Don't think I had this happen to me today at least
 
Disconnected again today at 11:56am. Seems that something is extremely wrong that it keeps going out at this time
 
Disconnected 12mins ago and looks to be the same issue again :)
 
I'm one of the ones that adopted supersonic when it was touted as best ISP a few years back. When the connection started to degrade I took one look at the feedback here and immediately sent my cancellation notice.

Switched to cooideas and never looked back. I have used CoolIdeas support and it's excellent
 
schuits said:
I'm one of the ones that adopted supersonic when it was touted as best ISP a few years back. When the connection started to degrade I took one look at the feedback here and immediately sent my cancellation notice.

Switched to cooideas and never looked back. I have used CoolIdeas support and it's excellent
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Who is the FNO?

MTN has some areas locked in so people are SOL no matter what ISP they use - even Cool Ideas.
 
schuits said:
I'm one of the ones that adopted supersonic when it was touted as best ISP a few years back. When the connection started to degrade I took one look at the feedback here and immediately sent my cancellation notice.

Switched to cooideas and never looked back. I have used CoolIdeas support and it's excellent
Click to expand...
hey @schuits , may I ask you what your international speeds are like compared to local, and if you game online to overseas servers?
If you could do a quick speedtest to London or somehwhere in europe that would be appreciated! Considering switching over to Cool Ideas!
 
Jaredza said:
hey @schuits , may I ask you what your international speeds are like compared to local, and if you game online to overseas servers?
If you could do a quick speedtest to London or somehwhere in europe that would be appreciated! Considering switching over to Cool Ideas!
Click to expand...
Ping is pretty much the same for all ISPs as far as I know. Normal is around 180ms. I play Arma3 PVE on EU servers.
 
After waiting for over a day for someone to get back to me on whatsapp from Supersonic, I was responded to with one line and then the conversation was immediately closed:

"Good day ,the line has been tested and we could not find a fault ,we do not have control over international sites"

Wow. They took no accountability for any of the problems with my line, and proceeded to respond with completely irrelevant and disingenuous information.
While they might not have direct control over international sites, saying that is completely absurd. It's like saying that they don't have control over any particular website besides their own and so they are not responsible that you have a 100 bit/s connection to youtube. It means nothing.

It's gotten to the point that they flat-out lie about their responsibility to provide world wide web access to their customers.
 
Jaredza said:
After waiting for over a day for someone to get back to me on whatsapp from Supersonic, I was responded to with one line and then the conversation was immediately closed:

"Good day ,the line has been tested and we could not find a fault ,we do not have control over international sites"

Wow. They took no accountability for any of the problems with my line, and proceeded to respond with completely irrelevant and disingenuous information.
While they might not have direct control over international sites, saying that is completely absurd. It's like saying that they don't have control over any particular website besides their own and so they are not responsible that you have a 100 bit/s connection to youtube. It means nothing.

It's gotten to the point that they flat-out lie about their responsibility to provide world wide web access to their customers.
Click to expand...
I was also promised a senior consultant would phone me a few days ago but that never happened...
 
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