Sybaritic trouble

byron_spy said:
Not one of the above will stand in a court of law

Yes the judge will find it amusing and throw out the case

Now back to my initial post

Can you proof that its not < 20dBA ?

Is the psu now in your current pc ?

Did you wait 2 months after reporting this psu as faulty to receive any feedback whatsoever from Sybaritic ?
Click to expand...

give me a sound meter (and my PSU)

No.

I waited for 2 months to get feedback from graeme after I returned the PSU.
 
Xyler said:
If someone with sinus pressure uses it the high pitch noise of this psu can cause major irritation and even headaches.
and people can get aggressive and physical when their irritated.
Click to expand...

OK I think I might know what's happening here. As we get older our ability to hear high frequencies diminishes so a sound that is intensely irritating to a teenager cannot be heard by their parents (dog whistle principle). Did you explain the nature of the sound to Sybaritic?
 
@OP:

If you still have the serial number etc of the PSU try register it on the CoolerMaster site and open a ticket asking whether or not a coil whine would be accepted for a RMA.
 
Fudzy said:
@OP:

If you still have the serial number etc of the PSU try register it on the CoolerMaster site and open a ticket asking whether or not a coil whine would be accepted for a RMA.
Click to expand...

why?
seriously its a psu.
what company cant just swop one out, regardless if they can find a fault or not.
talk about making a mountain out of a molehill.
your customer is unhappy, make a plan.
If you can't make a plan re a psu then close down, you shouldn't be in business.
 
rwenzori said:
LOL! Sell it to the army to get dem troepies aggressive and physical.

You're really clutching at straws now.
Click to expand...

Actually he's not, high frequency sound can be very stressful (but you probably can't hear it).

Go here and set your speaker volume as per the instructions (and check how deaf you are :))
http://www.audiocheck.net/testtones_hearingtestaudiogram.php

... then here to determine your upper frequency limit:
http://www.audiocheck.net/audiotests_frequencycheckhigh.php

If his PSU has a high frequency whine I'd say he's justified in asking for a swap out (but failed to describe his problem properly, DB levels have got nothing to do with it).

Edit: still doesn't justify his foul language though
 
Last edited:
za1 said:
why?
seriously its a psu.
what company cant just swop one out, regardless if they can find a fault or not.
talk about making a mountain out of a molehill.
your customer is unhappy, make a plan.
If you can't make a plan re a psu then close down, you shouldn't be in business.
Click to expand...


It seems like this whole thread has just gone haywire am I missing something here?
Because on the one hand we have the attitude of the client & re-seller, then there is the question of service that's been given or the lack of service.

I cant imagine that it would take 2 months for a product to be shipped from the re-seller to the supplier get tested & then get shipped back, unless they have an office on the moon then it might make sense.
Was the issue length perhaps 2 months? IE since the product was bought & then shipped back & forth twice?(standard practice is usually 1 week when you send something to your supplier, & then the issue gets resolved in that one week).

How is there a lack of service from the re-seller as I stated earlier it seems like they were still willing to try & resolve the issue if the customer brings in his computer to replicate the problem.
If the supplier tested the unit & doesn't find a fault how is the re-seller at fault? Standard practice is that when you received stock back from your supplier the job sheet is included, did the customer/client receive this? If not then the re-seller would be at fault, until they can produce evidence that the supplier tested the unit & found it to be fault free.

To just swapping the unit out, in a perfect world yes that would have been nice, but how can you justify replacing & part that doesn't test faulty at your shop our your supplier. WHO CARRIES THE COST? You can't replace something that works just because someone isn't happy with it.

By threatening, swearing & then trying to discredit the re-seller will not help your case, as long as the re-seller can prove that they did a test on the unit, & the supplier has a job sheet stating that the unit is fault free & then the re-seller still wants to help by checking the unit in the clients machine, the only person at fault is the client, & after what i have read here so far pertaining to the attitude of the client I can understand why the re-seller might not answer emails, as the above client has come of as abusive in most of his writings.

I the end ,if there is a fault with the unit I would suggest the client taking it up with either the importer or go directly to the manufacturer, log & fault email them, mail them the job sheet from the supplier stating the unit is fault free.
The re-seller has nothing to do with the warranty, they can choose to carry the cost & then replace the unit to keep the customer happy(but the attitude of the customer plays a big part in this), I am sure if the customer was not as abrasive as his writings above shows, then they might have worked out something. In our many years in this industry we have replaced a few products absorbing the cost but like I stated then the customers attitude played a role.

The warranty is upheld by the supplier not the re-seller, if the re-seller can prove that there dealing was correct then they should be absolved of any blame.

I am not a legal expert, but tried to write the above in the most logical & fair way that benefits both parties.
 
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NeoNarchy said:
The warranty is upheld by the supplier not the re-seller, if the re-seller can prove that there dealing was correct then they should be absolved of any blame.
Click to expand...

Not specific to this case, but my understanding with the CPA is that warranty is the responsibility of the seller, not the supplier... i.e. If you buy a TV, and its broken, you take it back to where you bought it, and its their problem, if their supplier doesn't want to exchange it with the retailer for whatever reason - that has nothing to do with the end user.
 
xrapidx said:
Not specific to this case, but my understanding with the CPA is that warranty is the responsibility of the seller, not the supplier... i.e. If you buy a TV, and its broken, you take it back to where you bought it, and its their problem, if their supplier doesn't want to exchange it with the retailer for whatever reason - that has nothing to do with the end user.
Click to expand...

Not really you will find a trend where the "big" names in the computer supplier market will sell you a product & it might break, they don't do the repairs on it or carry any warranty, they will refer you to the repair agents or accredited entities that are responsible for warranties, how does this factor into your reasoning?
Lets say for example I buy an Acer product from my supplier, after a few weeks I find a problem, they will refer you to Acer's repair agents to deal with the warranty, how are they then liable to carry the warranty. I cant send the unit to them it has to go to Acer, if Acer doesn't find a fault then why am I unhappy with my supplier?
Who protects the seller? Everyone is jumping up & down & complaining about the client rights, but what about the sellers right?
Have we forgotten that the seller still wants to try & solve the issue but that the client doesn't? Replacement can only be justified when there is no other alternative but yet the issue is still unresolved due to the client not willing to comply.
 
Like I said - according to the CPA.

It firmly places the responsibility for ensuring adequate standards of goods and services in the hands of those who provide them.
Click to expand...

in this case, the retailer.
 
Replacement can only be justified when there is no other alternative but yet the issue is still unresolved due to the client not willing to comply.
Click to expand...

If I understand correctly after the PSU was returned it was 2 months before the guy heard anything?

I sure as hell would not trust a courier with my PC and would also not want to wait another 2 months for feedback.
 
Client complied. PSU is faulty. Went to scumbaritic, proved it. Have it all on video & audio.
 
Email from scumbaritic:

Order Status:
Warranty : Received at Sybaritic
Comments: Warranty Notification : Sybaritic has received your item for warranty. We will check / book the item in with our suppliers and keep you updated.

Method: Courier
Item: Cooler Master eXtreme Power RP-600-PCAR Power Supply - 600W
Fault: system specs:
ASUS P8Z68M-PRO
Intel i5 2500K
Corsair 2x 4GB DDR3 1600MHz
ASUS ENGTX560 Ti
2x Seagate 7200RPM Harddrives
1x ASUS DVD-ROM
2x 120mm fans
1x 80mm fan
Windows 7 x64 Ultimate

By doing a Windows 7 performance assessment I can hear the PSU makes whistling sounds when the GFX card is under load.
These sounds are not from fans or wind noise.
 
One of the witnesses is a live-line contractor for eskom - he knows his electric and electronics as well as having not spent too much at sybaritic because he had a bad experience with graeme once.
One is a Software developer as a Hugh software company who also has background in electrical engineering.
And there is a support engineer in the IT field at a huge IT services company.
And last but not least the witness who did not comment is an IT technician at a military base.

As for me I do factory automation, electronic development and calibrations & verifications on measuring instrumentation.
I have fully automatic concrete batch systems running throughout southern Africa to middle African countries.
I have engine monitoring systems in all the Scania trucks built since 2010 and buses built since 2011.
I have educational dynamometers and test systems running at UJ, WITS, NWU and TUT.
I calibrate the SABS and Gerotec dynamometers every year.
All the Colgate not imported went through my 4-monthly calibrated batch system.
I have 80% of all professional dynamometers in electrical and diesel industry throughout SA, Namibia & Zimbabwe.
I have 3 mobile conveyor-scale chrome-blending plants in SA.

The list goes on but those are my major projects and clients.

I'm sorry if I'm used to not so low quality PSU's. - Will stay away from sybaritic and their lack of not-people person owner.
 
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NeoNarchy said:
It seems like this whole thread has just gone haywire am I missing something here?
Because on the one hand we have the attitude of the client & re-seller, then there is the question of service that's been given or the lack of service.

I cant imagine that it would take 2 months for a product to be shipped from the re-seller to the supplier get tested & then get shipped back, unless they have an office on the moon then it might make sense.
Was the issue length perhaps 2 months? IE since the product was bought & then shipped back & forth twice?(standard practice is usually 1 week when you send something to your supplier, & then the issue gets resolved in that one week).

How is there a lack of service from the re-seller as I stated earlier it seems like they were still willing to try & resolve the issue if the customer brings in his computer to replicate the problem.
If the supplier tested the unit & doesn't find a fault how is the re-seller at fault? Standard practice is that when you received stock back from your supplier the job sheet is included, did the customer/client receive this? If not then the re-seller would be at fault, until they can produce evidence that the supplier tested the unit & found it to be fault free.

To just swapping the unit out, in a perfect world yes that would have been nice, but how can you justify replacing & part that doesn't test faulty at your shop our your supplier. WHO CARRIES THE COST? You can't replace something that works just because someone isn't happy with it.

By threatening, swearing & then trying to discredit the re-seller will not help your case, as long as the re-seller can prove that they did a test on the unit, & the supplier has a job sheet stating that the unit is fault free & then the re-seller still wants to help by checking the unit in the clients machine, the only person at fault is the client, & after what i have read here so far pertaining to the attitude of the client I can understand why the re-seller might not answer emails, as the above client has come of as abusive in most of his writings.

I the end ,if there is a fault with the unit I would suggest the client taking it up with either the importer or go directly to the manufacturer, log & fault email them, mail them the job sheet from the supplier stating the unit is fault free.
The re-seller has nothing to do with the warranty, they can choose to carry the cost & then replace the unit to keep the customer happy(but the attitude of the customer plays a big part in this), I am sure if the customer was not as abrasive as his writings above shows, then they might have worked out something. In our many years in this industry we have replaced a few products absorbing the cost but like I stated then the customers attitude played a role.

The warranty is upheld by the supplier not the re-seller, if the re-seller can prove that there dealing was correct then they should be absolved of any blame.

I am not a legal expert, but tried to write the above in the most logical & fair way that benefits both parties.
Click to expand...

If the supplier was more open-minded and supportive from the start (and the start was not the first post in the other forum, it was not on any forum).
Basically I feel like graeme thought of me as a liar and the more I explained the more he resisted. (there were no swearing and moaning in the beginning)

This was my last resort.
I came to myBB to get more open-minded and tech-savvy people involved. After all, I asked for help.

I wish you judgemental people would just get that.

And thank you for all the open-minded and supportive people.
 
Fudzy said:
@OP:

If you still have the serial number etc of the PSU try register it on the CoolerMaster site and open a ticket asking whether or not a coil whine would be accepted for a RMA.
Click to expand...

They are trying to determine the fault as we speak. But for now, its not my problem any more.

Thanks for your support.
 
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