Sybaritic trouble

Xyler said:
Can anyone help me with this....

http://www.sybaritic.co.za/store/forum/viewtopic.php?t=3689
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I just had a quick look. But if its not faulty then its not faulty.. The warranty is carried by Cooler master, if you are not getting joy with Sybaritic then deal with Coolermaster directly. There is no reason for Sybaritic not to honor the warranty if the unit is faulty.

It sounds to me like there is another problem on your system. Take it to an expert.
 
marine1 said:
Swearing is not the answer. I do think however that they should have replaced the part.
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you have to look at it from their side, if some oke bought a something from you, and then demanded a refund a few weeks later cause it has problems, you test it, can't find anything, someone else tests it and can't find anything, do you take the customers word for it ?

if so businesses will be closing down left right and centre. hell i would upgrade my PC every month if i could do this, just claim its broken, ask for credit, and buy new parts.
 
Ask for a written report from the supplier.... thats a start.

I've been lied to before by Graeme, and its one of the reasons I won't touch their store....
 
Lol, How not to handle an unhappy customer 101.

EDIT: Noise could be a frequency issue on the supply which means it works fine at one place and not the other. I helped a lady who went through 3 PSUs until it was discovered that her husband's arc welding in the garage was causing issues with them.
 
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4cer said:
you have to look at it from their side, if some oke bought a something from you, and then demanded a refund a few weeks later cause it has problems, you test it, can't find anything, someone else tests it and can't find anything, do you take the customers word for it ?

if so businesses will be closing down left right and centre. hell i would upgrade my PC every month if i could do this, just claim its broken, ask for credit, and buy new parts.
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This.

And swearing at Graeme is not very becoming of you.
 
Sorry but in the interests of keeping a customer happy, and I do not think he is being unreasonable, replace the bloody thing.
Had a similar situation with a product from wootware but they NEVER once argued and replaced and re- shipped the new drive for free.
I will definitely buy there again.
I do not think the client needed to swear though.
 
marine1 said:
Sorry but in the interests of keeping a customer happy, and I do not think he is being unreasonable, replace the bloody thing.
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Ok so you have a CD store. I buy a CD from you. I come back saying it does not work. You put it into your CD player and it works fine. I demand a refund as I say it does not work in my CD player. What are you going to say?

Good logic.
 
Send it to me,i'll test it gladly.

I can understand the frustration but what you did amounted to shouting and throwing a tantrum,warranted or not it's very much uncivilized

What's the fault actually?
 
Griz said:
Ok so you have a CD store. I buy a CD from you. I come back saying it does not work. You put it into your CD player and it works fine. I demand a refund as I say it does not work in my CD player. What are you going to say?

Good logic.
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you are kidding right? Its a bloody electronic piece of euqipment. Very different to a CD.

Excellent logic indeed
 
marine1 said:
you are kidding right? Its a bloody electronic piece of euqipment. Very different to a CD.

Excellent logic indeed
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I think the idea is that an item is claimed to be faulty but the issue seems to be unverifiable after testing. I'm wondering if the specific setup might not have a hand in this
 
On the other side of this, if it turns out Sybaritic was lying it's the last time I ever buy from them.
 
PsyWulf said:
I think the idea is that an item is claimed to be faulty but the issue seems to be unverifiable after testing. I'm wondering if the specific setup might not have a hand in this
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Well that's just it. There are too many variables.
 
The thread on sybaritic said it was tested at sybaritic and the supplier.
 
I think I'm late to this show but here's my 2 cents.

I've been a client of Sybaritic since 2008 and the service is awesome. Swearing and being rude isn't the way, rather take your system to their offices to show them that is "doesn't" work.
 
xrapidx said:
Ask for a written report from the supplier.... thats a start.

I've been lied to before by Graeme, and its one of the reasons I won't touch their store....
Click to expand...

I got reports from them. Graeme gave them the wrong fault to look for.

I sent them an exact spec of my PC, and just to test that, I put the PSU in a friend's PC that is similar to mine, and it made the same noise.

Have you ever heard an old busted switching supply? it sounds like a constant fluting sound like something is blowing smoke.
 
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