Takealot explains issues with payment system on Black Friday

bwahaha and now their site is on/off responsive. SSDD...
 
I am still struggling to find a 'special' on their website....
 
So I just spent 30 minutes trying to process an order with multiple failures on Takealot. Eventually get through to instantETF and processed it successfully via my phone only to be told it failed and I was asked to try again. I did so only to see it failed again. At this point I logged into my bank account and see I have been debited twice for this order on my bank statement and takealot still thinks I have not managed to pay. This is an abortion. I have no idea what is going on anymore but I better get refunded for the one and get my delivery.
 
How can this be? It's their business! They had last year, year before as a warning. It's a total fail and a letdown for their suppliers who use the platform. 8am hahaha. I was expecting at least till lunch before meltdown....
 
Takealot told me to go have the 'double' transactions reversed. This is a real pain up the ass.

I am very unhappy. They didn't by any means do their best endeavour to ensure smoother sailing, but to cause more bad experiences.

The onus is placed on the customer. Now I have to wonder whether this is a payment gateway issue or the connection between the two parties which would be the seller's problem in any case.

Someone was hopelessly unprepared...
 
satanboy said:
This happens when you don't want to spend money on a proper IT system.
Click to expand...
itsme2 said:
How can this be? It's their business! They had last year, year before as a warning. It's a total fail and a letdown for their suppliers who use the platform. 8am hahaha. I was expecting at least till lunch before meltdown....
Click to expand...

You can get the best equipment imported from the moon made by mini Einstein minions with curly hair...... If the third party companies don't do it , there ain't nothing you can do.
 
Fulcrum29 said:
Takealot told me to go have the 'double' transactions reversed. This is a real pain up the ass.

I am very unhappy. They didn't by any means do their best endeavour to ensure smoother sailing, but to cause more bad experiences.

The onus is placed on the customer. Now I have to wonder whether this is a payment gateway issue or the connection between the two parties which would be the seller's problem in any case.

Someone was hopelessly unprepared...
Click to expand...
Most banks reverse double payments automatically. My Credit card and Cheque Account I don't have to worry about double paymens.
 
RedViking said:
You can get the best equipment imported from the moon made by mini Einstein minions with curly hair...... If the third party companies don't do it , there ain't nothing you can do.
Click to expand...
Except their site is down, so besides payment issues, the whole site isnt coping. Still, this should save people from wasting money on things they don't need. This frenzy over this time of year is mind numbing.
 
Did my transaction for my order and paid by CC at 3:43.

Got email at 7:59 that indicated payment received.

Got another email at 8:37 that says they are awaiting payment for my order.

:unsure:
 
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