Takealot explains issues with payment system on Black Friday

I did two Takealot purchases on Friday 23/11, smooth as anthing, using Capitec.
 
oh yeah, i cant remember seeing an article from the payment gateways this year, usually they also chip in on the "black friday ready check"
 
So they emailed me back on Saturday i see saying my refund for the double payment is approved, yet to see the money arrive though.
 
Cius said:
So I just spent 30 minutes trying to process an order with multiple failures on Takealot. Eventually get through to instantETF and processed it successfully via my phone only to be told it failed and I was asked to try again. I did so only to see it failed again. At this point I logged into my bank account and see I have been debited twice for this order on my bank statement and takealot still thinks I have not managed to pay. This is an abortion. I have no idea what is going on anymore but I better get refunded for the one and get my delivery.
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Eish i almost cried untill they send me email cos i was struggling
 
So, the payment I made Friday morning at 00:15 was cycled 4 times. 30 minutes later one payment cleared and I had 3 uncleared payments. I see they completed the cycles this morning, cleared the other 3 payments. Now Takealot owes me money, and well done at maxing out my credit limit. This is sad really; don’t know why they take to the pedestal when they had issues like these. I was the one who was burdened, not they, and it ‘prevented’ me at partaking in other awesome deals.

Not happy at all with Takealot, and the generic responses aren’t customer service, it is robotic. Don’t even want to know how many other people are in the same position...
 
Fulcrum29 said:
So, the payment I made Friday morning at 00:15 was cycled 4 times. 30 minutes later one payment cleared and I had 3 uncleared payments. I see they completed the cycles this morning, cleared the other 3 payments. Now Takealot owes me money, and well done at maxing out my credit limit. This is sad really; don’t know why they take to the pedestal when they had issues like these. I was the one who was burdened, not they, and it ‘prevented’ me at partaking in other awesome deals.

Not happy at all with Takealot, and the generic responses aren’t customer service, it is robotic. Don’t even want to know how many other people are in the same position...
Click to expand...

I also found out i was debited twice, how do we go about getting a refund?
 
Is anyone still having payment issues? My screen gets halfway through the card payment and then doesn't proceed. I called them yesterday and they said there were card payment issues and I should EFT. Obviously the volumes of sales have died down yet it certainly isn't processing
 
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