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- Oct 15, 2013
- Messages
- 379
What will they pay?
R18 – 25 000 p.m.
Where will I be based?
Parklands
What do I need to know to get this job?
• Grade 12 Certificate & Related IT Diploma
• Advanced SQL skills
• Retail knowledge
• 2-4 years advanced 2nd line support & trouble shooting experience
What will I do every day?
• Investigating calls logged and escalated by support staff
• Replicating bugs by identifying the process of functionality that is malfunctioning
• Correcting data affected by a software bug
• Logging bugs to ensure they are corrected in code
• Providing continuous feedback to a customer while investigating a support task
• Providing feedback once data fix has been applied or technical issue has been resolved
• Providing feedback to the customer once a bug has been identified and logged
• Providing continues feedback daily, and throughout the day where required, to Team Leader & Product Owner on status and progress of calls
• Write-up of Technical Paper to assist the Service Delivery Division with future investigations of similar issues
• Log Task on TFS containing all required details including log files, screen shots and any other information required by development to further investigate or correct the issue
• Assisting junior staff on a day to day basis as requested
• Identifying staff that require training and reporting their training needs to your line manager
• Update Tasks and communicate to clients frequently
• Feedback and client interaction at least once every 2 work days on each client task that is outstanding
• Effectively manage time in order to achieve set targets, in line with agreed productivity targets
• Contribute towards department backlog targets.
• All tasks that are not closed within 7 days must be escalated
• Daily update on all logged calls, including what was done the previous day and what will be done today
• Calls requiring assistance are to be escalated or assistance requested from technical team leader
Please send your CV to careers@navybluesuits.co.za if you wish to apply. Please note that only SA citizens already based in Cape Town will be considered.
R18 – 25 000 p.m.
Where will I be based?
Parklands
What do I need to know to get this job?
• Grade 12 Certificate & Related IT Diploma
• Advanced SQL skills
• Retail knowledge
• 2-4 years advanced 2nd line support & trouble shooting experience
What will I do every day?
• Investigating calls logged and escalated by support staff
• Replicating bugs by identifying the process of functionality that is malfunctioning
• Correcting data affected by a software bug
• Logging bugs to ensure they are corrected in code
• Providing continuous feedback to a customer while investigating a support task
• Providing feedback once data fix has been applied or technical issue has been resolved
• Providing feedback to the customer once a bug has been identified and logged
• Providing continues feedback daily, and throughout the day where required, to Team Leader & Product Owner on status and progress of calls
• Write-up of Technical Paper to assist the Service Delivery Division with future investigations of similar issues
• Log Task on TFS containing all required details including log files, screen shots and any other information required by development to further investigate or correct the issue
• Assisting junior staff on a day to day basis as requested
• Identifying staff that require training and reporting their training needs to your line manager
• Update Tasks and communicate to clients frequently
• Feedback and client interaction at least once every 2 work days on each client task that is outstanding
• Effectively manage time in order to achieve set targets, in line with agreed productivity targets
• Contribute towards department backlog targets.
• All tasks that are not closed within 7 days must be escalated
• Daily update on all logged calls, including what was done the previous day and what will be done today
• Calls requiring assistance are to be escalated or assistance requested from technical team leader
Please send your CV to careers@navybluesuits.co.za if you wish to apply. Please note that only SA citizens already based in Cape Town will be considered.