Telkom 10210 not working

[MickeyD]

Hi MickeyD,

My ticket (54CRZ191215) associated with the issue I mentioned earlier in this thread wherein my 20Mb line is syncing at max 12Mb has been closed today. Even though issue is still there today. I've tried twitter (no response), telkom chat (they created a new ticket), TelkomZA in this forum (mailbox full)... am at my wits end.

You aware of how I can escalate for this ticket (logged on the 19th Dec) to be opened? I tried calling the 10210 number but gave up after waiting for several minutes.

My ADSL line has the potential of reaching 45Mb based on my modem stats... but Telkom's systems won't allow this to happen!

Which city?

 

[ebis]

City is Johannesburg, suburb is Blairgowrie.

 

[MickZA]

My ticket (54CRZ191215) associated with the issue I mentioned earlier in this thread wherein my 20Mb line is syncing at max 12Mb has been closed today. Even though issue is still there today. I've tried twitter (no response), telkom chat (they created a new ticket), TelkomZA in this forum (mailbox full)... am at my wits end.

Try opening a new fault online (https://secureapp.telkom.co.za/assurance/public/logafault) and in the comment box mention that it's a repeat of 54CRZ191215 and give a brief description ie: only getting 12Mb on a 20Mb line. You should get a call from someone within a day or so.