Telkom Adsl checker

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Gamebot145

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Does the checker show you the dsl line that you rent from telkom. I ask because I have a 6 Mbps subscription from mweb and I have only ever got 1.72 Mbps on a good day. When I use the telkom Adsl checker it says my speed is 2 Mbps. Does that mean I need to upgrade my dsl line from telkom?
 
yes if data is 6mbps speed then your line must be upgrade to support that speed of 6mbps.
 
By any chance do you know what: "your line is not syncing at 2 Mbps" means...

I received that in an email from Telkom support.
 
I think I'm gonna be a barer of bad news here because I'm pretty sure your line can't go faster then a 2meg speed.

If you are not syncing at 2 megs no way you will ever be able to sync a 6, unless Telkom upgrade the internet in your area which may be never.

You may even need to downgrade your line to a 1 meg line for it to be stable but get a technician out to tell you whats going on and make sure they reset the port on your line.

Go to this website http://www2.telkom.co.za/checkadsl/check.htm and put in your phone number to check what speed you can get.

Not syncing means your line is trying to stabilize but cant so it jumps up and down. When this happens you lose connection and then regain connection at a lower speed so when you say 1.72mbps that's not a good thing.

If all else fails try amobia satellite internet
 
The general ADSL checker tells you what your area/your house is capable of, not what you're currently syncing at or signed up for.

If you're paying for a 6Mbps package then you're getting ripped off in a big way. Firstly, are you using a bundled service with Mweb where your line is included, or is your line still with Telkom? Whoever it's with, contact them and find out what's possible, then change the package accordingly.
 
Masataka said:
The general ADSL checker tells you what your area/your house is capable of, not what you're currently syncing at or signed up for.
Click to expand...

Actually it does those first two things, just not the 3rd.
 
Chevron said:
Actually it does those first two things, just not the 3rd.
Click to expand...

Oh yea, I forgot that it does actually show your current speed and max possible speed, just not what your specific line is capable of (taking into account attenuation and noise).
 
When I put in my home number on the website it says:

Maximum speed available in your area: 20 Mbps (copper)

Your current service speed: 2 Mbps

So I take it that I can handle the higher speeds...
Also my SNR is 20.3 db and my attenuation is 18.3 db. I think that is good.
 
Masataka said:
The general ADSL checker tells you what your area/your house is capable of, not what you're currently syncing at or signed up for.

If you're paying for a 6Mbps package then you're getting ripped off in a big way. Firstly, are you using a bundled service with Mweb where your line is included, or is your line still with Telkom? Whoever it's with, contact them and find out what's possible, then change the package accordingly.
Click to expand...
My line is with telkom but my isp is mweb. I have upgraded to 6 Mbps with mweb but have never gotten close to those speeds. Is it because I need to also upgrade my dsl line from telkom? Because according to the Adsl checker I have a 2 Mbps dsl line.
 
Last edited:
Gamebot145 said:
My line is with telkom but my isp is mweb. I have upgraded to 6 Mbps with mweb but have never gotten close to those speeds. Is it because I need to also upgrade my dsl line from telkom? Because according to the Adsl checker I have a 2 Mbps dsl line.
Click to expand...

You don't seem to understand the Telkom Checker.
It is telling you you are only able to get 2Mb which is effectively 1.72Mbps after overheads.
So you are getting what the Telkom Checker says, it is Mweb ripping you off.
 
Electric said:
You don't seem to understand the Telkom Checker.
It is telling you you are only able to get 2Mb which is effectively 1.72Mbps after overheads.
So you are getting what the Telkom Checker says, it is Mweb ripping you off.
Click to expand...

The Adsl checker says that the maximum available in my area is 20 Mbps but the service I am subscribed to is 2 Mbps. Does that not mean that I can upgrade my dsl line to a higher speed?
 
Electric said:
You don't seem to understand the Telkom Checker.
It is telling you you are only able to get 2Mb which is effectively 1.72Mbps after overheads.
So you are getting what the Telkom Checker says, it is Mweb ripping you off.
Click to expand...

MWEB isn't ripping him off. The fact he signed up for the wrong package is his own problem.
 
Would it be better if I just moved my dsl line to mweb. Maybe then they will tell me what I'm doing wrong and assist me in getting the right package.
 
blaaislaai said:
The ADSL checker is really untrustworthy, I'm on 10mb but it says ADSL is not available. :wtf:
Click to expand...

Keep trying and reload the page after every time it says unavailable. It happened to me too but after a couple attempts it worked
 
Gamebot145 said:
Does the checker show you the dsl line that you rent from telkom. I ask because I have a 6 Mbps subscription from mweb and I have only ever got 1.72 Mbps on a good day. When I use the telkom Adsl checker it says my speed is 2 Mbps. Does that mean I need to upgrade my dsl line from telkom?
Click to expand...

I think you made a mistake here then.
 
I think the Mweb 6Mbps package was meant for people who wanted more than 4 but couldn't get their 10Mbps line to sync above 6, so essentially, you would be paying line rental for 10, and data only capable of hitting 6.

If you upgrade your line to 4 with Telkom, you can drop your Mweb data to 4, or you need to upgrade to 10 with Telkom (until Telkom eventually offer 8) and leave your data as is with Mweb.

What are your actual data needs and usage requirements?
 
Check page 2 of your Telkom invoice under Subscription Services to see what speed you are paying for:

DSL Fast - up to 2Mbps
DSL Faster - up to 4Mbps
DSL Fastest - up to 10Mbps
 
Scary_Turtle said:
I think I'm gonna be a barer of bad news here because I'm pretty sure your line can't go faster then a 2meg speed.

If you are not syncing at 2 megs no way you will ever be able to sync a 6, unless Telkom upgrade the internet in your area which may be p
You may even need to downgrade your line to a 1 meg line for it to be stable but get a technician out to tell you whats going on and make sure they reset the port on your line.

Go to this website http://www2.telkom.co.za/checkadsl/check.htm and put in your phone number to check what speed you can get.

Not syncing means your line is trying to stabilize but cant so it jumps up and down. When this happens you lose connection and then regain connection at a lower speed so when you say 1.72mbps that's not a good thing.

If all else fails try amobia satellite internet
Click to expand...

Turns out it was just a mistake by telkom. My line is syncing at 2 Mbps :)
 
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