Telkom ADSL settings

[kopman]

Hi guys

The area in which I live had a Telkom service outage last week, which was resolved for all of the other residents in my area, except for me... I have not had any internet access now for six days. I have reset my router in the hopes that this might do something, and I put in my details again. Still, all I am getting is a flashing internet light on my router.

Will somebody please check for me if the details are correct? I sometimes tend to consider myself more savvy than I actually am.

Kindly,

Kopman

 

[LaraC]

Is your line syncing?

 

[kopman]

Is your line syncing?

Hi, Lara... Sorry my technical ineptitude is showing... What does that mean?

 

[LaraC]

Is your router able to connect to your exchange?
There is usually another light on a router that would indicate DSL connectivity.

 

[kopman]

Is your router able to connect to your exchange?
There is usually another light on a router that would indicate DSL connectivity.

I have three lights on: 1) Power 2) Wifi 3) DSL (?) - flickering.

 

[LaraC]

I guess it would be the one with the arrow. By the looks of it, it is connected.
Make sure your username and password is correct.

Oops, the light should not be flickering. It must be constantly lid.

 

[kopman]

I guess it would be the one with the arrow. By the looks of it, it is connected.
Make sure your username and password is correct.

Ja, I checked and double-checked. Now Telkom says they need to send out a technician? How can everyone else's connectivity be back up except mine?

Oh, well...

 

[LaraC]

When you did a reset did you do a factory reset?

 

[RCB#8]

the username is not generally so short...the end LED will light up when the username and password are correct...

 

[Dan C]

Try

Username: guest1@telkomadsl
Password: guest1

 

[kopman]

View attachment 373943

the username is not generally so short...the end LED will light up when the username and password are correct...

Hi RCB, ja sorry I just removed the username for security reasons. The real username is has 8 characters.

 

[kopman]

When you did a reset did you do a factory reset?

No I just pressed the button on the back of the router.

 

[kopman]

Try

Username: guest1@telkomadsl
Password: guest1

Hi, Dan

That didn't do anything to the lights on the router...

 

[LaraC]

No I just pressed the button on the back of the router.

At this point it wouldn't harm if you try resetting the router to its factory defaults.

 

[TheChamp]

Resetting the router factory to defaults will default to the guest account, if you get your sync and internet the you know it's your credentials that's not right, if not then you need a tech.

 

[SiR_BP]

I had the same issue after an outage in our area. The issue was fixed almost 2 month later, mine was diagnosed as a faulty port.