Telkom are effing liars.

E

Elarwen

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Jul 27, 2014
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So my adsl and landline went dead on Friday afternoon. Reported the fault to telkom, followed up and was told that they're fixing issues remotely, that there's someone on site working on it, and again that they're working on it remotely. Monday (today) comes around and still not working. I contact them again. This time I get told that there are no technicians available on the weekends and it will be handed over to the next available technician today. How does that correspond to what I was told every other time I contacted them?

Additionally, I sent private messages to their Facebook and Twitter accounts. In that time, other public tweets were responded to, but my DMs remain completely unread.

If our lines don't get resolved asap, we will be moving to vumatel. This is nonsense.
 
The agents working on stuff remotely most probably couldn't sort the issue and needed someone to physically go out. This is why you got the "no agents available during the weekend" bit

I know, I know, it's annoying how they communicate, but this is, after about 30 years of experience with dealing with Telkom, what they mean.
 
Well a technician has come. Fixed something at the box in 20 mins (which is what I'd call working on site) and it's sorted
 
Iam glad you got sorted. My ADSL died on Tuesday and i have been languishing without any communictaion from Telkom. Logged a call and the call was closed yesterday citing that service has been restored. I reopened the case and logged another case but no joy so far.
 
Why people use Hellkom still boggles the mind. If you have any option not to be on Telkom rather take it.
They had a monopoly long enough and when new providers joined the club I.E. MTN, Vodacom for cellphones Hellkoms landlines decreased. If you wanted internet you were still forced to have an ADSL line. Now there is fiber or LTE which can be obtained from other providers.

Even if Hellkom is priced better the service is non existent. Try and cancel try and get support.
It seems you got helped quickly. I personally never have been helped quickly and have never received good service from them.
 
we've used them because we had no choice. Fibre goes live in our area soon and we will switch.
 
I will cancel when fibre goes live and delivers the speed. For now i have to unfortunately stay with ADSL. LTE is not an option its still too expensive and complaints from my area are still too many to consider it as a viable service
 
zizebra said:
Iam glad you got sorted. My ADSL died on Tuesday and i have been languishing without any communictaion from Telkom. Logged a call and the call was closed yesterday citing that service has been restored. I reopened the case and logged another case but no joy so far.
Click to expand...
Same with me. Also got the sms stating it's been restored when it was not.
 
So I finally get a response on twitter and facebook... almost a week later...
 
Elarwen said:
So I finally get a response on twitter and facebook... almost a week later...
Click to expand...

Telkom Call Centre is a joke...logged a slow connection issue, on 2019/04/04 - 10Mbits line, started syncing between 2.5 and 3.5Mbits - called for updates, usual responses - in hand with technicians, will advise to provide feedback...switch off your router -- wait 10 minutes and switch on, BUT must wait 10 minutes...wtf for, gods only know.... Dropped them a DM via Twitter....within 24hours, techie was out...isolated the issue, in less than 30min ...had the line syncing at 12.5Mbits
 
Zarnicate said:
Why people use Hellkom still boggles the mind. If you have any option not to be on Telkom rather take it.
They had a monopoly long enough and when new providers joined the club I.E. MTN, Vodacom for cellphones Hellkoms landlines decreased. If you wanted internet you were still forced to have an ADSL line. Now there is fiber or LTE which can be obtained from other providers.

Even if Hellkom is priced better the service is non existent. Try and cancel try and get support.
It seems you got helped quickly. I personally never have been helped quickly and have never received good service from them.
Click to expand...
Use them because we have no other choice, the fibre here is rubbish
 
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