Telkom, as useless as ever

[Keenen lind]

Connected to WiFi as soon as I get home from work, strangely enough I get an sms to say my mobile data bundle has been used up. Upset I phone Telkom to address the issue, I get told some bull sh*t story of how I can only connect to hot spots at malls etc. So since November 2015 I've had the contract, have had no problems with WiFi on the phone until today. Then I speak to someone else who said someone connected to my phone when I made my phone a portable hotspot and used my data, which I have never done. They honestly don't have a cooking clue what's going on there really. Worst service providers ever.