Telkom call center WTF??

[Willie Trombone]

I've been a Telkom mobile subscriber for years now. I upgraded recently. This is the first rolled-over month. I didn't receive my new data and voice allocation. *188# confirms that my balance is what it was at the end of last month.
I phone the call center, the woman tells me what I know already - my balance had not changed yet she argues that I got my new allocation. And here's the kicker...

She tells me that because I'm on a bundle, my data and minutes come from their roaming partner MTN so I have to manually select MTN as the carrier on my phone and restart it to get my new allocation *wtf*

Of course i'm willing to try everything once despite my logic saying don't be stupid... so I restart and nothing has changed. Honestly - are these call center agents even trained?

 

[Willie Trombone]

...and then to top it she finished the call by asking if I want to rate the service to which I said yes - then she ended the call lol.
Anyway - if Telkom want to have a bit of an internal laugh today, Zama Xulu is the agent's name and the call was just before 9:45.

 

[Dlamaqhinga]

The outsourcing of call centers at Telkom has not improve customer service.