Sign up with GoogleAngelwingzz
New Member
- Joined
- Nov 12, 2012
- Messages
- 1
- Reaction score
- 0
Help needed on what to do with Telkom Billing
Went into Telkom Monday 4 September to open up a new contract, everything went well and I got the P10 lite
I was then informed that Telkom had a promotion running and I received 10gigs of Data to use till November
Few days in I check my bill so far on the Telkom app and realize it's about 150 or so.
I call the call centre ( 14 September at 2:06pm) because I am not supposed to be paying anything over and above the subscription .
I explain that I have been allocated 10 gigs, why am I being charged. I am informed that I should ignore the SMS and that the billing is my pro-rata subscription fee.
This is fine, she says she will adjust my spend limit to ensure I don’t go over the monthly subscription fee.
This was done however only effective from the next month. I accept that as fine as she had explained I am not being charged for data usage.
19 September I get a message saying I have reached my monthly spend limit, this is strange as I was not being charged.
I call the call centre at 11:20am, I am then told how the allocated data was “Telkom Mobile” data and hence I was being charged as I was roaming.
They had logged a case as I had an issue with the fact that I was not told this in store or when I called to query the billing the first time.
I received no feedback and had to follow up a few times, I call yesterday again only to be told my case has been closed.
I can’t be told what investigation was done, I can’t have access to the recording of the original call in order to prove my case, how was the case closed?
Is the call center agent liable?
Telkom sent me terms and conditions which speak to usage but surely as I queried i should not be expected to pay? What's the legal standing on this.
Went into Telkom Monday 4 September to open up a new contract, everything went well and I got the P10 lite
I was then informed that Telkom had a promotion running and I received 10gigs of Data to use till November
Few days in I check my bill so far on the Telkom app and realize it's about 150 or so.
I call the call centre ( 14 September at 2:06pm) because I am not supposed to be paying anything over and above the subscription .
I explain that I have been allocated 10 gigs, why am I being charged. I am informed that I should ignore the SMS and that the billing is my pro-rata subscription fee.
This is fine, she says she will adjust my spend limit to ensure I don’t go over the monthly subscription fee.
This was done however only effective from the next month. I accept that as fine as she had explained I am not being charged for data usage.
19 September I get a message saying I have reached my monthly spend limit, this is strange as I was not being charged.
I call the call centre at 11:20am, I am then told how the allocated data was “Telkom Mobile” data and hence I was being charged as I was roaming.
They had logged a case as I had an issue with the fact that I was not told this in store or when I called to query the billing the first time.
I received no feedback and had to follow up a few times, I call yesterday again only to be told my case has been closed.
I can’t be told what investigation was done, I can’t have access to the recording of the original call in order to prove my case, how was the case closed?
Is the call center agent liable?
Telkom sent me terms and conditions which speak to usage but surely as I queried i should not be expected to pay? What's the legal standing on this.
