To Ed and His support tem
You guys have been helpful in getting me sorted out on iBurst. I personally, have had a lot of fun dealing with the challenges of optimising iBurst in my location in Blairgowrie, Randburg. Smitty hit the nail on the head when he identified Illovo as the best BS for me - good dbs and low load - both needed for optimal Iburst performance. My 8m mast with Yagi gives performance which is good.
It may be seen that I have spent time and money trying to obtain the best I can from iBurst. When I paid my money for the modem and entered into the month to month contract in May 2006, I thought that iBurst was the BEST, MOST COST-EFFECTIVE alternative for Internet and email service.
However, one must continually assess the cost-effectiveness of ones service.
iBurst is now expensive and has proven to be fragile in the mail server area. At the same time, my Telkom hosted email service has also experienced non service delivery, but not at the same time as iBurst. I have been able, somehow, to carry on with my business.
Simple financial assessment of my situation shows that Closer option 5 is more economical than iBurst.
Closer opt 5 = R700 (R699), Telkom 3 g ISP + R250 (R249). Total = R950.
Iburst = R599 + 12 = R611
Phone a/c ave + R800
Total = R1411.
Savings for me = at least ±R400 pm
Who can dispute the arithmetic which clearly shows iBurst is now too expensive?
I am not being unfair nor unreasonable when I say that iBurst, as it is, has definitely exceeded its sell by date. Price reductions are needed to keep the faithful in the fold. Gullible new customers are easy to capture. Keeping the initiated is essential for long term growth.
I have always supported the small business, the underdog. But now the cost to me is too great.
Ed, your marketing guys have to assess the benefit of short term growth at the cost of immediate performance degradation, versus the long haul of being a major player when the dust settles.
I will continue to use iBurst as backup to Telkom's Closer opt 5 package. but at the lowest possible cost to me. But this is where I have a major problem with iBurst - Frankly you guys are f**king us over big time with your selling additional bandwidth on your bottom end packages. Everyone everywhere is denouncing Telkom of applying the big d**k without assent and calling it financial rape, but what iBurst is doing with its cheapest offerings is worse!
Do us all a huge favour, get the marketing guys to respond to this type of complaint - make those bottom end packages good. Don't structure them with the attitude of "if the cheapskates out there take these packages we will take them on (f**k them over, but good) additional bandwidth!!!!!!" This is immoral, and if it brings iBurst into disrepute, it will be nothing more than what iBurst deserves!
iBurst, do something constructive, I was happy with your service from Randburg BS until you killed the goose that laid the golden egg by overloading the BS. I then had to spend time and money to merely approach the service that I started with. Then, unfortunately, you became uncompetitive against the ogre. Your future is in your hands. You can stay as you are and die, or you can change and survive.
You have no idea how much it galls me to have moved to Telkom, to actually support the b**tards who don't give a **** about the consumer, who have the most obtuse call-centres who cannot but repeat the company line and always frustrate you by telling you either what you already know or absolutely sweet f**k all.
Iburst, please wake up and be innovative. Your country needs you!
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