Telkom contacts?

[daelm]

Does anyone have a contact at Telkom for complaints and escalations?

I cancelled an ADSL line installation a few months ago, and they were supposed to contact me to convert the order to FTTH at a different address. Of course, they never did, and a million calls, tweets and etc later, still no follow up.

This morning, again, despite my cancellation (again) they tried to install. I'm getting nowhere contacting them by the normal channels

 

[Muttley]

[email protected] – Brain Armstrong (Group CEO)
[email protected] – Jacqui O Sullivan (Group Communications Manager)
[email protected] – Albertus Venter (Managing Executive: Business Operations)

One of them should it get sorted- just mention that you've tried all other channels with no luck

 

[daelm]

[email protected] – Brain Armstrong (Group CEO)
[email protected] – Jacqui O Sullivan (Group Communications Manager)
[email protected] – Albertus Venter (Managing Executive: Business Operations)

One of them should it get sorted- just mention that you've tried all other channels with no luck

Perfect. Thanks.

I'll shoot them a mail later or this evening.

 

[Muttley]

Perfect. Thanks.

I'll shoot them a mail later or this evening.

No prob- good luck!

 

[Databreach]

Already emailed them

Got a reply within minutes. (thanks daelm). Promised to investigate and get back to me.
Still don't trust Telkom