Telkom EXPOSED!

D

dudleygb

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Ok, so heres the deal...I've spoken to so many ppl who want the 4M line but each time they're told they can only get 512 or 384, when in fact, once they do get the 4M line upgrade, it does actually work...Sooooo

Telkom is lying to us. They make more money from having 10 ppl on 384, than 1 person on 4M. Yup, and that is the long and the short of their latest BS, Lying, thieving, raping pricing policy.....TELKOM, BE ASHAMED, BE VERY ASHAMED. I'm going to try get as many ppl on 4M as possible. Spread the word, they're lying to you, all in the name of making profits!!! The raping has not stopped, they just found another hole.
 
Looking at the pricing, I doubt there's much in it for them on a 384k circuit. I would actually think that their bigger profits lay with the 4mb lines - assuming there's a physical connection available I don't think it matters much to Telkom whether the little switch at the exchange is on position A, B or C?

Am I missing something obvious?

Oh, and my 4mb line works very prettily :p
 
Why would Telkom want you to download at a slower speed? The faster you use it, the bigger their profits.

I do know that Telkom have always erred on the safe-side, and, the very nature of ADSL means that the further away from the exchange that you are, the lower the qaulity of your ADSL signal.

If you had to gather the facts around this, you may just find that the same people complain about constant disconnects on their 4MB lines, where their 384 lines were 100%.
 
I think the 4 meg cost more on the backhall than the other options
 
Weasley said:
I think the 4 meg cost more on the backhall than the other options
Click to expand...

But with regards purely to supplying the circuit, your 4meg line, that's not their problem. If you use them as ISP yes, but otherwise it is your provider's problem? :confused:

I suppose it's all so interlinked, specially seeing that the majority connect back onto SAIX anyway. I don't know... makes my brain hurt.
 
Well one would never really know what the 'reason' is for this, if its true. I cant really comment with full confidence without the real numbers to show if its really a scheme for optimal profits or something else, which one would most probly never have. Quick napkin math for 10 users would presume :

9 x 384kb/s = R1368, 1 x 4Mb/s = R413
8 x 384kb/s = R1216, 2 x 4Mb/s = R826
7 x 384kb/s = R1064, 3 x 4Mb/s = R1239

This might be WAY wrong (since im hyped on caffiene and cant think straight :D) but depending on what it costs Telkom to supply 384kb/s and 4Mb/s respectively one would assume they are probly trying to achieve the best balance by keeping 384kb/s and 4Mb/s subscriptions at a 70%/30% ratio. Bleh... i know someone is gonna come with the right math and/or reason and imma gonna feela da stupid ;p
 
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Hi

I called Telkom recently to enquire about upgrading my line speed and was told that my exchange only supported 384 and 512. The cost ramp up is big compared to the ramp up between 512 and 4mb.
So hard to say why Telkom would lie to us.

There was another thread that mentioned that there were ways to determine if your exchange supported a higher speed using your line noise and attenuation stats. I have tried to extract it from my router (Marconi Premium Combo) but there is no way I can pick up the information.

Anyone how to obtain this using the above router? Would Telkom be able to give this data?
 
unwired said:
Hi

I called Telkom recently to enquire about upgrading my line speed and was told that my exchange only supported 384 and 512. The cost ramp up is big compared to the ramp up between 512 and 4mb.
So hard to say why Telkom would lie to us.

There was another thread that mentioned that there were ways to determine if your exchange supported a higher speed using your line noise and attenuation stats. I have tried to extract it from my router (Marconi Premium Combo) but there is no way I can pick up the information.

Anyone how to obtain this using the above router? Would Telkom be able to give this data?
Click to expand...

Maybe just missed the option in the router's setup page? Mine is is under Device Info -> Statistics -> ADSL (admittedly not the same device, it's a D-Link). I'm not complaining though, my line syncs at 4096/511(512) with attainable rates shown as 24792/1148 - I WANT THAT!
 
IIRC it was Necuno (my humble apologies. IT WAS MERCURIAL ;)) that mentioned their database for the exchanges haven't been updated for a very long time. So some exchanges that did not support 4mb and now does is still flagged on their database as only 384/512 capable. Thus the confusion.
He mentioned something about asking a techie to do a sync test.

Will post link to that comment here if I find it.
 
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Like I mentioned in another thread - their stats have never been updated since their initial entries. So if they measured your line at 384kbps, it may be able to go higher, but because they have not updated their systems, from their side it will only show 384kbps. You need to ask their helpdesk agents to perform sync tests on your line and they will confirm if your line can handle the 4Mbps speed.
 
APoc84 said:
IIRC it was Necuno that mentioned their database for the exchanges haven't been updated for a very long time. So some exchanges that did not support 4mb and now does is still flagged on their database as only 384/512 capable. Thus the confusion.
He mentioned something about asking a techie to do a sync test.

Will post link to that comment here if I find it.
Click to expand...

Lol, I think that was me?
 
If Telkom think that the exchange does not support 1MB / 4MB yet it's because the person you are talking to has no reason to believe otherwise.

If your exchange was recently upgraded, but the process of updating the sales-team info is slow, it does not mean that Telkom is lying.

The Opening Poster is implying that Telkom are purposely trying to keep customers on 384 / 512 lines, where the truth seems to be more along the lines of an administrative process going wrong.
 
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TheRidDlerX said:
Well one would never really know what the 'reason' is for this, if its true. I cant really comment with full confidence without the real numbers to show if its really a scheme for optimal profits or something else, which one would most probly never have. Quick napkin math for 10 users would presume :

9 x 384kb/s = R1368, 1 x 4Mb/s = R413
8 x 384kb/s = R1216, 2 x 4Mb/s = R826
7 x 384kb/s = R1064, 3 x 4Mb/s = R1239

This might be WAY wrong (since im hyped on caffiene and cant think straight :D) but depending on what it costs Telkom to supply 384kb/s and 4Mb/s respectively one would assume they are probly trying to achieve the best balance by keeping 384kb/s and 4Mb/s subscriptions at a 70%/30% ratio. Bleh... i know someone is gonna come with the right math and/or reason and imma gonna feela da stupid ;p
Click to expand...

Does that include the 120 bucks per 384 line for rental of the phone line?

Makes no sense why telkom would more 384 users, it's 3 x as much for 4mb so they would make far more money if people have 4 meg line would they not?
 
Ist the backhaul from the exchange more the problem than say the exchange it self?
 
killadoob said:
Does that include the 120 bucks per 384 line for rental of the phone line?

Makes no sense why telkom would more 384 users, it's 3 x as much for 4mb so they would make far more money if people have 4 meg line would they not?
Click to expand...

Nah thats just the clean DSL fee (384 @ R152 / 4Mb @ R413) seeing as the price for the telephone line rental stays constant no matter which package ur on. My initial thought was that it mayb costs them more to supply/maintain/whatever a 4Mb line, but the arguments above regarding the outdated databases sounds very much nearer to the truth.
 
Weasley said:
Ist the backhaul from the exchange more the problem than say the exchange it self?
Click to expand...

Yes. Age of the copper; dry joints; number of times it has been fixed over the years; distance from exchange, etc.
 
dudleygb said:
Ok, so heres the deal...I've spoken to so many ppl who want the 4M line but each time they're told they can only get 512 or 384, when in fact, once they do get the 4M line upgrade, it does actually work...Sooooo

Telkom is lying to us. They make more money from having 10 ppl on 384, than 1 person on 4M. Yup, and that is the long and the short of their latest BS, Lying, thieving, raping pricing policy.....TELKOM, BE ASHAMED, BE VERY ASHAMED. I'm going to try get as many ppl on 4M as possible. Spread the word, they're lying to you, all in the name of making profits!!! The raping has not stopped, they just found another hole.
Click to expand...

While its intersting what you have stated, and agree with some of what you've said, I'd like to see the proof!
 
LabAnimal said:
While its intersting what you have stated, and agree with some of what you've said, I'd like to see the proof!
Click to expand...

well, they not really promoting their 4M line, they prefer to many more ppl on 384. This means that for every 1 4M user = 554pm/do3, they could be getting more money from having 10 ppl on 384@199pm/do1

so then 10 users @ 199 = R2000 instead of 1 user only paying 554 using roughly the same, if not more BW etc.

Come on guys this is so damn logical. Just think about it. Its the same with the cellular networks. They really generate their fortunes selling *** prepaid rates to the masses than the minority who have the more 'value-based' contracts. Its all about making more money faster using less network resources.
 
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