Telkom EXPOSED!

[Sting]

As per LabAnimal: Post the proof.

Your opinions don't hold water.

 

[Stormer12]

Hi guys. im the real proof, i phoned Telkom for 6 times a day for 3 days and asked them if they can upgrade my 384 line to the 4mb line. i phoned 10219 , 10215 , 0800 375 375. all of them said my area DOES NOT support 4mb. So i insisted that i want to apply for the 4mb line and they must send out a technician to my exchange around the corner to test my line and to see what speed my line can sync.

Only bad thing is i waited 2 weeks for them to send out a tech. phoned them every single day had it escalated but nothing so i spoke to a very lovely lady(cant remember name), so she send my request to highest department and her manager. 1 day later 14 july im connected to 4mb.

Here is my speed test @ openweb

http://www.openweb.co.za/speedtest/results.php?kbps=3442.5&downloadtime=7.139&KB=3000&recorded=1

My question is why do they tell you that you can't when in fact you can. This is very bad service from them.

Cheers

 

[mercurial]

Hi guys. im the real proof, i phoned Telkom for 6 times a day for 3 days and asked them if they can upgrade my 384 line to the 4mb line. i phoned 10219 , 10215 , 0800 375 375. all of them said my area DOES NOT support 4mb. So i insisted that i want to apply for the 4mb line and they must send out a technician to my exchange around the corner to test my line and to see what speed my line can sync.

Only bad thing is i waited 2 weeks for them to send out a tech. phoned them every single day had it escalated but nothing so i spoke to a very lovely lady(cant remember name), so she send my request to highest department and her manager. 1 day later 14 july im connected to 4mb.

Here is my speed test @ openweb

http://www.openweb.co.za/speedtest/results.php?kbps=3442.5&downloadtime=7.139&KB=3000&recorded=1

My question is why do they tell you that you can't when in fact you can. This is very bad service from them.

Cheers

Because, as previously mentioned, their systems are outdated and tells them that your line can only go until 384. You need to request a sync test to find out for sure what your line is capable of.

 

[LancelotSA]

I'm going to try get as many ppl on 4M as possible. Spread the word, they're lying to you, all in the name of making profits!!

Cool thanks. I'll take you up on this offer. Please deposit the monthly cost of a 4Mb line into my account on a monthly basis. I'll PM my banking details. Thanks again

 

[MidnightWizard]

Staff Quality Control

Because, as previously mentioned, their systems are outdated and tells them that your line can only go until 384. You need to request a sync test to find out for sure what your line is capable of.

What this story says to me is that Telkom is a BIG organisation -- some parts of it work , others do not -- the mileage can vary considerably. Also the voice that goes forth from Telkom can be a bit like the tower of Babel.

Some staff are interested in their jobs and are competent -- some are just filling up desk space.

It is a management function to weed out the incompetent. Unfortunately many of the "desk-space-fillers" seem to be in management

Fortunately my experiences have always been of the best quality.

MW