It turns out our router was defective but when I phoned telkom to see if I could enable wireless, resetting the router took down our internet connection.
I phoned back, and my conversation with another operator included this:
Telkom: Do you want to connect to the router with a cable or with wireless?
Me: Well actually both - you see we have a couple of computers with wireless enabled....
Telkom: No you can't choose both.
...
...
Me(a few minutes later): Well I'll choose cable for now.
It got worse a little later on.
Telkom:Open a web browser and go to 10.0.0.2 .
Me: Righto - I'm at 10.0.0.2 and I'm logging in with the web username admin and password admin and the page is now up.
Telkom: Now type in the username admin.
Me: I've done that.
Telkom: How can you say that you have typed it in? What page are you on?
Me: I'm at the logged in place.
Telkom: No. You need to go to 10.0.0.2 .
Me: But I've done that.
Telkom: You can't ask what to do and then say you have already done it.
...
Me: Ok I'm going to 10.0.0.2. What on earth must I do now?
Telkom: You must type in the user name admin.
Me: How exactly do you spell that?
....
We fixed the internet connection, but after resetting the router and updating the internet username and password. I was then accused of mistyping the details three times. She could not provide a explanation as to why the internet connection died in the details were not changed in any way.
Please do not let telkom know that we can now connect to the new router with both ethernet cable and wireless simultaneously.
I phoned back, and my conversation with another operator included this:
Telkom: Do you want to connect to the router with a cable or with wireless?
Me: Well actually both - you see we have a couple of computers with wireless enabled....
Telkom: No you can't choose both.
...
...
Me(a few minutes later): Well I'll choose cable for now.
It got worse a little later on.
Telkom:Open a web browser and go to 10.0.0.2 .
Me: Righto - I'm at 10.0.0.2 and I'm logging in with the web username admin and password admin and the page is now up.
Telkom: Now type in the username admin.
Me: I've done that.
Telkom: How can you say that you have typed it in? What page are you on?
Me: I'm at the logged in place.
Telkom: No. You need to go to 10.0.0.2 .
Me: But I've done that.
Telkom: You can't ask what to do and then say you have already done it.
...
Me: Ok I'm going to 10.0.0.2. What on earth must I do now?
Telkom: You must type in the user name admin.
Me: How exactly do you spell that?
....
We fixed the internet connection, but after resetting the router and updating the internet username and password. I was then accused of mistyping the details three times. She could not provide a explanation as to why the internet connection died in the details were not changed in any way.
Please do not let telkom know that we can now connect to the new router with both ethernet cable and wireless simultaneously.
