Telkom how is this possible?

marine1

marine1

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A black hole in the universe - JHB
Surely you cap me after 5 gigs ?

Blended Usage
Total Blended Data Allocated (Default Package) - 5.00GB
Total TopUp Purchased - 0.00GB
Total Blended Data Exceeding Cap - 7.12GB
Total Blended Data (Exceeding Cap + TopUp Included) - 12.12GB
Uploaded - 2.16GB
Downloaded - 9.95GB
Combined Total Used - 12.12GB
Percentage Used - 242.53%
Remaining Blended Data - 0Bytes or [0.00GB]
Status - Capped

Local Usage
Total Local Data Allocated (Default Package) - 30.00GB
Uploaded - 1.60GB
Downloaded - 2.66GB
Combined Total Used - 4.26GB
Percentage Used - 14.23%
Remaining Local Data - 25.73GB
 
I'm in the same situation

Blended Usage
Total Blended Data Allocated (Default Package) - 3.00GB
Total TopUp Purchased - 0.00GB
Total Blended Data Exceeding Cap - 3.81GB
Total Blended Data (Exceeding Cap + TopUp Included) - 6.81GB
Uploaded - 302MB or [0.29GB]
Downloaded - 6.52GB
Combined Total Used - 6.81GB
Percentage Used - 227.28%
Remaining Blended Data - 0Bytes or [0.00GB]
Status - Capped

Early christmas present?
 
Telom :D You meant telkom :D
Why you complaining though? Celbrate, rejoice, be happy. Like a hippie :D
 
BUT if I only wanted local access because I was already capped on blended, how is it my problem if they allocated usage to blended instead of local? If the customer is responsible for the cost of data exceeding the cap and there is still local available surely its telkom's "responsibility" to allocate usage correctly. It's not possible for me to control which of the two I'm using, that falls to the ISP.
 
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