Telkom incompetence

[Sir Peel-a-Lot]

In light of the headline news on the homepage here about Telkom and Cell C, Telkom is in no position to start acquiring more business. Like all government-run business in SA, they cannot efficiently run the business and should really shut shop on the grounds of incompetence. From the top, right down to the store managers and staff, nobody knows what the hell they are talking about. I've spoken to many people to try to resolve this problem, and NEVER ONCE got the same consistent answer. Every single person you speak to just passes the buck to another department, it's sickening.

Why this post? 4 months ago a family member migrated from Telkom copper over to fibre, at the same time taking out a VOIP line. It took Telkom a month to get the fibre line up and running, they were happy to hold onto the first month's rental though, and now four months later the VOIP line is STILL not usable.

When migrating over to fibre in store, I asked the sales assistant if Telkom provides VOIP phones. The answer was, not any more, and that a 3rd party VOIP phone would need to be sourced. So a VOIP phone worth over R2000 was purchased, and then waited for some communication from Telkom as to how to go about configuring this phone with their VOIP line. No communication or setup instructions were ever provided.

Then, out of the blue, 3 months after migrating the contract in store and being told that they don't provide VOIP phones, a delivery suddenly arrives. It's a VOIP phone from Telkom! So now, because of their incompetence, over R2000 was spent that didn't need to be.

Since day one, Telkom has not communicated one single piece of info on how to configure a VOIP phone with their own VOIP line. There have been dozens of calls, emails, and store visits to try and sort this mess out, 4 months later and it's still not resolved. NOBODY at Telkom can do their job, as NOBODY can provide any info on how to configure their own VOIP phone with their own VOIP line.

Store managers seemingly can't get the technical department to simply book a technician to visit the address and resolve the problem, despite being on their case for two weeks now. It's just pathetic.

Do yourself a favour and go with ANY other company besides Telkom, which, like every other SOE, will happily take your money, but doesn't give a sh*t about providing a service.

 

[STORMERSFAN]

In light of the headline news on the homepage here about Telkom and Cell C, Telkom is in no position to start acquiring more business. Like all government-run business in SA, they cannot efficiently run the business and should really shut shop on the grounds of incompetence. From the top, right down to the store managers and staff, nobody knows what the hell they are talking about. I've spoken to many people to try to resolve this problem, and NEVER ONCE got the same consistent answer. Every single person you speak to just passes the buck to another department, it's sickening.

Why this post? 4 months ago a family member migrated from Telkom copper over to fibre, at the same time taking out a VOIP line. It took Telkom a month to get the fibre line up and running, they were happy to hold onto the first month's rental though, and now four months later the VOIP line is STILL not usable.

When migrating over to fibre in store, I asked the sales assistant if Telkom provides VOIP phones. The answer was, not any more, and that a 3rd party VOIP phone would need to be sourced. So a VOIP phone worth over R2000 was purchased, and then waited for some communication from Telkom as to how to go about configuring this phone with their VOIP line. No communication or setup instructions were ever provided.

Then, out of the blue, 3 months after migrating the contract in store and being told that they don't provide VOIP phones, a delivery suddenly arrives. It's a VOIP phone from Telkom! So now, because of their incompetence, over R2000 was spent that didn't need to be.

Since day one, Telkom has not communicated one single piece of info on how to configure a VOIP phone with their own VOIP line. There have been dozens of calls, emails, and store visits to try and sort this mess out, 4 months later and it's still not resolved. NOBODY at Telkom can do their job, as NOBODY can provide any info on how to configure their own VOIP phone with their own VOIP line.

Store managers seemingly can't get the technical department to simply book a technician to visit the address and resolve the problem, despite being on their case for two weeks now. It's just pathetic.

Do yourself a favour and go with ANY other company besides Telkom, which, like every other SOE, will happily take your money, but doesn't give a sh*t about providing a service.

We already know telkom are the worst..thank you lol

 

[borro]

 

[Sir Peel-a-Lot]

We already know telkom are the worst..thank you lol

I've heard, I've been out of the country for many years, back for the last 3. I'm actually speechless at the state of this country and the shoddy e-commerce/online retail & customer service sector. Telkom has just left me so speechless I felt the need to warn others about using them. Fortunately I'm not with them.

 

[Moto Guzzi]

This is what happens if well functioning entities(Worldwide) starts to "outsource", and the more and more becomes a mere "agency" for the service and its own self services. Extreme arrogance is born from this, and the 1st thing that dies is accountability, then pride in doing a job(Quality & Long lasting dies as well), and then the rest of EVILS follow, and it even becomes worse when the outsourced entities does the same, becomes "agencies" and others down the line has to do the work(With inadequad tools etc etc), and each link in the chain add costs till the user suffocates literally as well. This bussiness practise(1992+) never ends well in the long run, it always ends with less and less people have work and less and less customers are happy running in endless circles.
This practices are massive wasters of resources as a result, and that is what is going to backfire and bite the human race in the backside, without resources money or any digital number trying to mimmick it, is woth nothing, thats well you have to roll up your sleeves and help yourself, which will be difficult for a lot of souls. This situation, due to 1992+ Abstract Digital Practices(Not the way normal people thinks normally) is new to the human race and poorly understood by 99.5% of the 8 billion on the planet.

Looking from the top, its so "easy" to draw up "knowledge" sit back and collect, to hell with the customer.
By the way this is a World-Wide abstract bussiness trend, and thinking you going to save the World by fixing SA alone, is just dream. It is at a stage now where due to the failure rate with consequences over time, the Ultra Rich are busy consuming each other, lets hope the GOOD will win over the EVIL and the ordinary person can have a reasonable financial life and can see a promising future again a few generations from ow(Not tomorrow), without haphazard decissions taken and short cycles as a result, like a bunch of school bullies playng a game..

 

[Sir Peel-a-Lot]

Well written post. I'm pretty pragmatic, and understand it's not only this country, but a global shift. Thing is, in this country, the powers that be don't know what they're doing, and aren't business-savvy enough have the foresight and skills to be able to mitigate the pitfalls of transitioning to a new way of doing business. They haven't been coping since gaining power all those years ago, and it shows, so how the hell are they in any way fit to be in a position of power going forward.

The UK screwed itself economically by leaving the EU, and is now facing the ramifications of that ill-thought-out vote that was put to the nation in 2016. But, the UK has many, many people able to steer the country in a way that won't render it a complete uninvestable banana republic.

 

[Moto Guzzi]

Well written post. I'm pretty pragmatic, and understand it's not only this country, but a global shift. Thing is, in this country, the powers that be don't know what they're doing, and aren't business-savvy enough have the foresight and skills to be able to mitigate the pitfalls of transitioning to a new way of doing business. They haven't been coping since gaining power all those years ago, and it shows, so how the hell are they in any way fit to be in a position of power going forward.

The UK screwed itself economically by leaving the EU, and is now facing the ramifications of that ill-thought-out vote that was put to the nation in 2016. But, the UK has many, many people able to steer the country in a way that won't render it a complete uninvestable banana republic.

I am not sympathetic to the EU at all(1992+), thats when the worlds new phase of problems started, poorly understood, and till its understood, nothing will change much in this regard even with changes and promises of new etopias.

 

[Gaz{M}]

In light of the headline news on the homepage here about Telkom and Cell C, Telkom is in no position to start acquiring more business. Like all government-run business in SA, they cannot efficiently run the business and should really shut shop on the grounds of incompetence. From the top, right down to the store managers and staff, nobody knows what the hell they are talking about. I've spoken to many people to try to resolve this problem, and NEVER ONCE got the same consistent answer. Every single person you speak to just passes the buck to another department, it's sickening.

Why this post? 4 months ago a family member migrated from Telkom copper over to fibre, at the same time taking out a VOIP line. It took Telkom a month to get the fibre line up and running, they were happy to hold onto the first month's rental though, and now four months later the VOIP line is STILL not usable.

When migrating over to fibre in store, I asked the sales assistant if Telkom provides VOIP phones. The answer was, not any more, and that a 3rd party VOIP phone would need to be sourced. So a VOIP phone worth over R2000 was purchased, and then waited for some communication from Telkom as to how to go about configuring this phone with their VOIP line. No communication or setup instructions were ever provided.

Then, out of the blue, 3 months after migrating the contract in store and being told that they don't provide VOIP phones, a delivery suddenly arrives. It's a VOIP phone from Telkom! So now, because of their incompetence, over R2000 was spent that didn't need to be.

Since day one, Telkom has not communicated one single piece of info on how to configure a VOIP phone with their own VOIP line. There have been dozens of calls, emails, and store visits to try and sort this mess out, 4 months later and it's still not resolved. NOBODY at Telkom can do their job, as NOBODY can provide any info on how to configure their own VOIP phone with their own VOIP line.

Store managers seemingly can't get the technical department to simply book a technician to visit the address and resolve the problem, despite being on their case for two weeks now. It's just pathetic.

Do yourself a favour and go with ANY other company besides Telkom, which, like every other SOE, will happily take your money, but doesn't give a sh*t about providing a service.

Hi

With fibre, you get a free analogue POTS line usually. So you just plug a normal analogue phone into the phone jack on the fibre ONT? What fibre package did you buy?

Or did you pay extra for a Voice over IP service?

 

[DapperDanMan]

Telkom has just left me so speechless I felt the need to warn others about using them.

And now the Daily Investor has picked up on your warnings to the public!

Stay away from Telkom – analysts

Stay away from Telkom – analysts Prominent analysts have warned investors to stay away from Telkom as the company is hamstrung by legacy technology and a lack of scale.

mybroadband.co.za

 

[Sir Peel-a-Lot]

Hi

With fibre, you get a free analogue POTS line usually. So you just plug a normal analogue phone into the phone jack on the fibre ONT? What fibre package did you buy?

Or did you pay extra for a Voice over IP service?

I'm not on here much so apologies for the tardiness. Extra was paid for a separate VOIP line package.

 

[Gaz{M}]

Ok, then goto telkom.co.za and register/login. Add your account. Goto Manage Services and your VOIP username and password is there.