Telkom Internet Capped/Uncapped User Feedback (Pt2)

Can't even load speedtest to have lols at the 1000 + local ping.
(Tableview) Cape Town dead. Had to use 1 gig afrihost to post this.
 
Some explanation would be greatly appreciated. It appears to be working again. (shakes head and shrugs shoulders)
 
MickZA said:
Just tested torrents on TI:

View attachment 151952

... sitting at 593kB/s with the limit set at 600kB/s - but I can't browse locally worth a damn. Had to move back to axxess to post this :(
Click to expand...

Yip same here. Was maxing my line downloading from the SAIX news server earlier on yet http downloads were around 10kb/s.

MyBB pages were taking over 2 minutes to load so I'm using my 1GB Afrihost account to browse atm.
 
Telkom Internet Uncapped User Feedback (Pt2)

I'm all kinds of confused now. Last night, TI fell to cr@p and I switched to the ITNT capped account and all was well. Been on it the whole day today without switching back to TI and no issues. Around 9pm, my speed got really terrible. Rebooted router, but no luck. Switched to the TI account and same story. I'm starting to suspect exchange congestion. I pm'd TelkomZA about it and waiting to hear back, but in the meantime, how can I know for sure if it is actually congestion ?
 
As you may know, we have been trying to address a problem where we struggle to allow available capacity to be used for P2P.

Due to some new features on the traffic management platform and in consultation with the hardware vendor, the team supporting the traffic management tested changes recommended by the vendor, and determined that we should be able to deploy them.

These changes were deployed on Saturday morning, but some problems were experienced in deploying the changes, so problems (P2P killing other traffic) caused by these changes were only found a bit later on Saturday. Some minor changes were made which seemed to address the problems by about Midday Saturday (before that I couldn't start a youtube video, afterwards I could).

Various monitoring stats showed am overall improvement.

On Monday there were sporadic reports of problems, but as always there was insufficient detail. Yesterday midday we reverted the changes in the Gauteng site due to an anomoly in some stats not seen in the other sites, only to find the real cause a few minutes later.

We then started running more tests in the Cape Town site, and found that the transparent caches seemed to be introducing big delays when retrieving small files. A different team is responsible for the caches, so our monitoring has specifically been testing uncached traffic.

The changes made on Saturday in the Cape Town site were reverted last night at around 20h00. As far as we could tell then, the experience should now be better than last week, but we may need testing.

Of course, the call centre only informed us if problems late yesterday, after we had already found the cause of the problem.

The Durban site still has the changes deployed over the weekend, as the indicators of the problem we saw in the Cape Town site aren't present there, however our test infrastructure in Durban hasn't had the required access for us to test since we upgraded routers the previous weekend.

So, I would appreciate feedback from other users in the Durban site (or shanezn, if you can speedtest to the saix speedtest while connected on guest@telkomadsl).

I wasn't able to provide feedback over the weekend as I actually had plans for Saturday and Sunday, and as it was I had to spend time I hadn't planned on spending on work stuff due to these issues.
 
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Hi ranger thanks for the feedback & explanation it makes a weird sort of sense - reverse QoS where P2P is favoured over other protocols, the team are probably cursing the vendor :)

Pity today's a public holiday as we'll only be to comment properly on Friday morning but MickeyD's and others improved experience last night bodes well.

Trust today's a holiday for you as well, have a good one - although it's raining here in PE :(
 
Just a note of thanks to Ranger and his team for solving the issue in Cape Town
 
@Ranger

Would it be useful to you to have a subset of volunteers who would be prepared to test changes by way of being part of a beta test group who could revert directly to your NOC and there after carry out tests as per the NOC's request? The idea being that this group of 'standard' users would encounter problems before they affec t the larger user group.

I'd be happy to be part of such a group.
 
I will not pretend to understand all the details contained in your explanation but thanks "ranger" for your post. It certainly reduces the frustration we feel knowing that there are still people like you at Telkom that are concerned about the clients and doing their best with the limited resources available.
 
ranger said:
So, I would appreciate feedback from other users in the Durban site (or shanezn, if you can speedtest to the saix speedtest while connected on guest@telkomadsl).
Click to expand...

Cool. I'll test when I get back home later.
 
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