Telkom Internet Capped/Uncapped User Feedback (Pt2)

Well, I spoke to a contact centre agent and he told me that I am the first person to log a call about the matter of online gaming not working as it should. At least, I am the first customer he has dealt with that has this issue.

Anyway, he can't really see any problems and my line looks fine. He informed me that he has marked the call as urgent and will escalate it.

Online gaming is my first priority with my ADSL account and if this crap isn't resolved, then, well, I will have to find an ISP that actually knows what is happening on their own infrastructure.
 
creeper said:
Look at hop 2. Really weird that the 2nd hop should time out.
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The equipment is set not to reply to ICMP echo request. The latency seems to introduced on the international side of things outside of the telkom network.
 
ponder said:
The equipment is set not to reply to ICMP echo request. The latency seems to introduced on the international side of things outside of the telkom network.
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Thanks. However. I couldn't even resolve addresses with Telkom DNS or Google DNS.
 
I noticed that when I did a traceroute to Blizzard's server at 213.155.155.233, pings started dying at some of the telia routers. Now, does this mean we need to contact Blizzard? Eish.
 
Also been suffering periods of serious lag, on my TI uncapped playing GW2. Been swearing at the kids ( 2 of them )

Last night I pulled their cables from the switch - no improvement. :(
 
Video streaming and online gaming is non existent on Telkom tonight. I can't even connect to playstation network!!! Use to have no problems but lately I have to create a ticket almost daily
 
Chris_SA said:
Video streaming and online gaming is non existent on Telkom tonight. I can't even connect to playstation network!!! Use to have no problems but lately I have to create a ticket almost daily
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Did you do any tests (e.g. traceroute) to verify that it isn't a non-TI issue (e.g. dslam congestion)?
 
Telkom Internet Uncapped User Feedback (Pt2)

ranger said:
Did you do any tests (e.g. traceroute) to verify that it isn't a non-TI issue (e.g. dslam congestion)?
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Usually when this happens (couple of times a week) I use my vox account as I am too frustrated not have working Internet. When i use vox it feels like my speed has been doubled and everything works fine. I will do a tracert tomorrow morning and see, don't have the energy tonight.

Oh and spoke to technician earlier this week and he said definitely not congestion.
 
I must admit, i have noticed my Telkom account hasn't been its usual reliable self this month. Its still been usable most of the time but not the high standards i've come to expect.
 
Last 4 days, after around 10pm at night, my telkom account just becomes pretty useless. It fails to connect to any overseas related sites/networks. Normally go on my afri 1gb while it happens, but that is running out,
 
And like clockwork, Telkom again useless. Can't stream anything, and psn doesn't even log in. When it does I get 1 bar for gaming and ping over 400.... I have also been disconnected twice where u lost connection completely. I am tired of logging tickets and complaining. Nothing wrong with my exchange
 
Chris_SA said:
So what does this mean to you? My internet totally useless again View attachment 235994
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Definitely looks like congestion, try testing with a free 1GB WebAfrica/Afrihost account to confirm.

... here's my stats to www.saix.net, servers are busy and iPlayer is streaming:
Code: 
[mick@house ~]$ mtr -rc 10 www.saix.net
Start: Sat Jul 18 10:03:46 2015
HOST: house                       Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- newcop                     0.0%    10    3.3   3.4   3.3   4.0   0.0
  2.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- wbs-ip-hsll-2-gi3-1-0-vl1  0.0%    10   33.1  41.9  33.1  55.4   8.1
  4.|-- ipc-4-up.south.dsl.telkom  0.0%    10   34.7  34.8  32.9  42.3   2.8
  5.|-- ipc-aggr-2.south.dsl.telk  0.0%    10   27.9  27.3  26.3  29.6   0.8
  6.|-- 196.25.190.209             0.0%    10   34.6  35.3  33.2  50.3   5.2
  7.|-- wblv-ip-essr-1-atm-2-0-0-  0.0%    10   27.0  28.8  27.0  34.4   2.7
  8.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
[mick@house ~]$
 
Trying to find a more reliable internet connection, internet refugee mode, are things still bad on Telkom (going by latest posts)? How is uncapped? Only use around 200gigs a month. Thanks guys.
 
bradza said:
Trying to find a more reliable internet connection, internet refugee mode, are things still bad on Telkom (going by latest posts)? How is uncapped? Only use around 200gigs a month. Thanks guys.
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Bad? Not from an ISP perspective. No complaints here. Most of the complaints you see here are ADSL line related (congestion, etc) and should not be in this thread.

What line speed?

Usage? Browsing, streaming, downloading?
 
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