Telkom Internet Capped/Uncapped User Feedback (Pt2)

Getting to hate this unfair usage policy of telkoms just as i got ESO three day left of the month i cant finish downloading ESO
 
My speeds are toast and I kept getting the message about being soft-capped but I'm on uncapped account in green...

Help?
 
What joke paying for 4Mbs and only getting between 35-40KB/s trying to update Elder scrolls online you cant call this uncapped its more like 250GB with a softcap
 
ranger said:
Please try disconnecting and reconnecting. If it remains the same, please PM me your username.
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This time a reboot fixed it (none of the other 64 times I already tried though)

Getting ~3.5MBps again instead of the ~0.32 MBps (if speedtest managed to complete at all) since Thursday lunchtime. That stupid capped message seems to have vanished as well. Thanks ranger.
 
Soft-capped and not too happy about it.

Cape Town, Durbanville. Today I hit soft-cap on my 4Mbtps Simple Uncapped (Joke) package. I have to be an honest that until now I had no issues with my Telkom line and ASDL apart from awful 10210 support. If you listen, please get rid of whoever running this MickeyMouse Department, they bringing down the rest of the hard working people on the ground. BUT without any warning in any way my speed suddenly collapsed to 0.3 MBps and stuck there. Router reboot did not help and after much searching I found on the bottom of Telkom User Page that I'm trotted and my usage bar is on the red as POWER USER. Hello, I do not even use a torrents at the moment, do not download anything, only streaming videos, which recently was encouraged by Telkom. What is the point of encouraging modern and paid on all sides use of internet and killing it in mid-fly? I want to be able to watch what I paying for when I want and as much as I want. At least have a courtesy to warn me if you not happy with me so I can look for different provider as I do not intent to change my sleeping hours to please the system loads. I do not download, I'm streaming video and pompous advice to do so at night not terribly useful. We got a life and work too and as a customer I do not understand why my life must rotate around the provider. And really, it is tiring to listen complaints about costs, ports, exchanges cables etc. Build it. Cost of broadband in SA is already crazy expensive compare with its peers for offerings that 10 years behind. Why even in Eastern Europe they managed in last 10 years to create FROM ZERO a first class networks with no caps and fractions of costs? I was myself getting easily on my trips there 20-40 Mbps few years back uncapped/unlimited in private households. And they still can build and make a money? Streaming is the future. What they going to do when Netflix officially land here and loads explode in family times? Throttle everyone for one movie a week? How well do you think it will go with people who will pay for uninterrupted 24/7 access? And finally, please show us usage in Gig, I want to know for how much I penalised, because for now it is feel like cap is arbitrary and "floating" at will as well.
 
TI Tracker has been updated

Heads up people.

I see the changes to TI Tracker ranger has been talking about have been implemented, major change other than presentation is that it now permits access to the password tool.

@ranger - I don't see the prioritisation option anywhere, has it been dropped?
 
MickZA said:
@ranger - I don't see the prioritisation option anywhere, has it been dropped?
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Looks like its gone. :o

I much prefer the new tit racker - at least it's saving my username and password now.
 
MickZA said:
Same as you use for Titracker and your router
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Thank you, much appreciated . Will definitely keep the link, very useful. I have no idea as to why they try to hide it from customers. They throttled me with soft-cap on 185 Gig per month. What is interesting is that in FAQ they mention that decision on soft-capping taken after end of day session, not true. My speed dropped abruptly as I was watching streaming movie about 20.30 pm. Same load of cr...p about promises not to restrict streaming and only punish P2P. I guess talk is cheap. Did anyone tried to collect statistic of soft-capping for different ISP? I mean the real figures like on a link above measured by network from their side and not affected by multiple devices on wi-fi in household. I know that various ISPs CEOs often talk about their policies, but to walk the talk is not fashionable anymore sadly and they very vogue on real numbers, while for us, the consumers, only numbers of Gigs per buck really matters for the given speed. How it is made is not my concern, same as to when we buy a milk we do not need to know how to milk a cow.
 
Just went for a ball of **** again. Router resynced itself during a Dota match, and now it's back to half its normal speed. Telkom, whatever you're doing, stop it. Now.
 
yojimbo said:
If you listen, please get rid of whoever running this MickeyMouse Department, they bringing down the rest of the hard working people on the ground.
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The call centre has been outsourced in an effort to improve service. Whether that was a good idea or not remains to be seen, but regardless in initiatives like this things get worse before they get better.

BUT without any warning in any way my speed suddenly collapsed to 0.3 MBps and stuck there.
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Improvements to the fair usage policy to make it more gradual, provide notifications, and allow users to see exactly usage are designed. Unfortunately, the other recent actions by the company (some of them forced by the unions basically lying in court) have resulted in other projects getting priority, so the implementation is not complete yet.

I do not download, I'm streaming video and pompous advice to do so at night not terribly useful.
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I am you had some traffic that could easily have been scheduled for a time when it would have impacted other users less.

Most users who got surprises this month (both capped and uncapped) had done lots of windows updates (related to the Windows 10 launch).

Nevertheless, from a network utilisation perspective, streaming isn't any better than p2p, in fact it is usually worse since everyone wants to do it at the same time.

And really, it is tiring to listen complaints about costs, ports, exchanges cables etc.
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We are an ISP, our input costs are not ports or exchanges, but (mostly) the prices charged by our providers (including Telkom Wholesale). The fact is that with the current input costs, your usage costs us a lot more than you pay us, and we have 3 options:
- Be unprofitable (this will trigger the R400m suspended fine from the competition commission)
- Just allow everyone to use as much as they like, until the service is unusable
- Have some limits to how much can be used before some reduction in service


Throttle everyone for one movie a week?
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185GB (the number you got from saix) is a lot more than 4 HD movies.

How well do you think it will go with people who will pay for uninterrupted 24/7 access?
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If they pay for it, they'll get it. The reality is that you pay for about 1/10th of *just* the IPC cost, let alone the international bandwidth, other infrastructure costs, staff costs etc.

And finally, please show us usage in Gig
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This (displaying exactly what we measure on our side, taking into account differences between how SAIX measure and how we measure) is in scope for the improvements I mentioned above.
 
6Mbps -> 3Mbps -> 2Mbps in two days. I'm currently paying for 10Mbps (asked for speed to be dropped for more stability), but is there an option to downgrade my package? According to the saix tracker, I'm on 100GB for this month, so this probably isn't shaping, just bad infrastructure.
 
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