Telkom Internet Capped/Uncapped User Feedback (Pt2)

Charl101 · Oct 12, 2015

])ragon_\/oid;16270066 said:
Seems like Telkom isn't prioritizing Traffic to Vessel. I'm buffering more than I'm watching videos at 480P on my 10Mb/s Uncapped account. Twitch performance is also not great. Couldn't even stream at medium quality without buffering this weekend.

Same

nan0s0ldier · Oct 12, 2015

the whole weekend my ping was fine. Today from 7 - 9pm i have high latency with my telkom account :/ idk what to do anymore. I dont want to move ISP's because is the one that gives the least amount if issues but now its getting a little ridiculous :/

Mannemarak · Oct 12, 2015

weekend was fine, my post above started after 17:00 last night

its clear the problem is ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138]

would be nice to get it working, i honestly think Ti is best, as I've been around the block, but this issue + gaming could be a swinger

nan0s0ldier said:
the whole weekend my ping was fine. Today from 7 - 9pm i have high latency with my telkom account :/ idk what to do anymore. I dont want to move ISP's because is the one that gives the least amount if issues but now its getting a little ridiculous :/

ponder · Oct 12, 2015

Sweet mother of god, how bad does it have to get before the problem gets fixed?

Code:

[xxxx@asterix ~]$ traceroute 152.111.192.244
traceroute to 152.111.192.244 (152.111.192.244), 30 hops max, 60 byte packets
 1  gateway (10.0.0.2)  2.222 ms  3.122 ms  3.195 ms
 2  * * *
 3  ipc-1-up.east.dsl.telkomsa.net (105.229.0.5)  107.498 ms  109.350 ms  112.272 ms
 4  ipc-1-up.east.dsl.telkomsa.net (105.229.0.6)  114.657 ms  116.389 ms  117.846 ms
 5  ipc-aggr-2.east.dsl.telkomsa.net (105.229.0.13)  121.460 ms  123.207 ms  127.296 ms
 6  ct1-pr-01-te0-0-0.net.telkomsa.net (105.187.249.138)  488.258 ms  459.939 ms  462.107 ms
 7  ct1-pr-01-te0-0-0.net.telkomsa.net (105.187.249.138)  465.005 ms  467.303 ms  469.645 ms
 8  optinet.ct1.napafrica.net (196.10.140.145)  431.853 ms  432.728 ms  435.642 ms
 9  te0-0-0-1.cpt-p-2.optinet.net (197.84.7.34)  440.185 ms te0-7-0-3.cpt-p-2.optinet.net (197.84.7.2)  442.582 ms te0-0-0-1.cpt-p-2.optinet.net (197.84.7.34)  442.851 ms
10  vl12.cpt-hscore-2.optinet.net (197.84.5.254)  443.103 ms vl11.cpt-hscore-1.optinet.net (197.84.5.238)  408.306 ms  409.485 ms
11  vp-02-14.bb.ctn.c27.za.net (196.28.178.70)  450.562 ms 196.28.178.66 (196.28.178.66)  447.900 ms vp-02-14.bb.ctn.c27.za.net (196.28.178.70)  445.600 ms
12  gig5-1-cpt-opt-65-1.optinet.net (196.41.133.234)  443.444 ms 196.41.144.34 (196.41.144.34)  447.494 ms  447.480 ms
13  152.111.192.244 (152.111.192.244)  443.994 ms gig5-1-cpt-opt-65-1.optinet.net (196.41.133.234)  446.356 ms  445.728 ms

I'm also concerned about the higher than normal latency on ipc-1-up.east.dsl.telkomsa.net

nan0s0ldier · Oct 12, 2015

all i would like to know is if Telkom is aware of this issue and if they are working on it... At least if i know that then Ill stay and wait for the fix

])ragon_\/oid · Oct 13, 2015

Does anyone have more information on the Static IP's? Is this available to residential customers as well? What technologies does it use (L2TP)? And is it available without a contract?

nan0s0ldier · Oct 13, 2015

Really high latency on the counter strike servers again

nan0s0ldier · Oct 13, 2015

ok so i am seriously puzzled at this. Latency is through the roof tonight. It's never been this bad.

Ok heres a screenie of my CS game:
http://i1365.photobucket.com/albums/r741/Cameron_Hamman/2015-10-13_00001_zpspn4pyc8n.jpg

Now here is a screenie of me doing a trace and pin to the server IP:
http://i1365.photobucket.com/albums/r741/Cameron_Hamman/CS_zpshjn7qkeb.png

Ok heres the weird part... a screenie of a speed test to a CPT server:
http://i1365.photobucket.com/albums/r741/Cameron_Hamman/SPEEDTEST_zpswy3dzxbi.png

No idea what to think...

LBXAC20 · Oct 13, 2015

900 ping in diablo3. forget it.

neoassasin · Oct 14, 2015

I have a PS4 and can't play online. Been like this for the past few months. I tried BF Hardline and I'm stuck in the same place. It's like I'm on a treadmill or something.

nan0s0ldier · Oct 14, 2015

ok this is ridiculous... im still lagging :/

Big Bean · Oct 14, 2015

nan0s0ldier said:
ok this is ridiculous... im still lagging :/

I recommend you (and anyone with such an issue) email [email protected] and if they do not reply within 48 hours then PM TelkomZA with the ticket number to try get it prioritised. Complaining on a forum that is not monitored in an official capacity does not always help much.

A number of providers offer free 1gb accounts that are always good for these situations as you can switch to an account that does not have such issues in the interim. I would recommend you only use such accounts when you want to play games though since they have low caps.

nan0s0ldier · Oct 14, 2015

Big Bean said:
I recommend you (and anyone with such an issue) email [email protected] and if they do not reply within 48 hours then PM TelkomZA with the ticket number to try get it prioritised. Complaining on a forum that is not monitored in an official capacity does not always help much.

A number of providers offer free 1gb accounts that are always good for these situations as you can switch to an account that does not have such issues in the interim. I would recommend you only use such accounts when you want to play games though since they have low caps.

I did just that... I've attached everything I could that should help them.

Mannemarak · Oct 15, 2015

Last time i checked the topic here was "user feedback", so :wtf:

I'm aware of the fact that it's not monitored in an offical capacity, but trying to send out the message that traffic from DBN to CPT is affected, and so doing finding that the problem is wider than just one user.

and it's clear that the problem is ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138]

I've got multiple free 1GB accounts, and I use it solely for the purpose of backup, but this problem for a gamer like myself is that withiin in a week i've used up 3X1GB accounts, all working when gaming via CPT, but I CANNOT do the same on the service that I PAY for every month.

I've sent the mail, but not holding my breath.

*drops the mic and gets off stage

Big Bean said:
I recommend you (and anyone with such an issue) email [email protected] and if they do not reply within 48 hours then PM TelkomZA with the ticket number to try get it prioritised. Complaining on a forum that is not monitored in an official capacity does not always help much.

A number of providers offer free 1gb accounts that are always good for these situations as you can switch to an account that does not have such issues in the interim. I would recommend you only use such accounts when you want to play games though since they have low caps.

nan0s0ldier · Oct 15, 2015

Got a response xD

Dear Sir/Madam,

Thank you for emailing Telkom Internet Technical Support.

Your line seems to be syncing fine, what I have done for you is recreate the port. Please switch off the router for 10 minutes and reconnect. If the problem still persists please call 10210 option 1 and log a line fault.

Kind Regards

Telkom Internet Support

E-mail: [email protected]

Tel: 10210

International: +27 12 678 5502

Mannemarak · Oct 15, 2015

bwhahahahahahahahhaah

how did the port reset work out for you

nan0s0ldier said:
Got a response xD

nan0s0ldier · Oct 15, 2015

Mannemarak said:
bwhahahahahahahahhaah

how did the port reset work out for you

300ping to CPT servers better than 900 xD

LBXAC20 · Oct 15, 2015

nan0s0ldier said:
300ping to CPT servers better than 900 xD

wait for it .. lag wave incoming any second now...

MickeyD · Oct 15, 2015

tracert 152.111.192.244

Tracing route to 152.111.192.244 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 38 ms 36 ms 35 ms wbs-ip-hsll-2-gi4-0-0-vl102.telkom-ipnet.co.za [105.226.0.21]
4 41 ms 41 ms 41 ms ipc-2-up.south.dsl.telkomsa.net [105.226.0.22]
5 27 ms 27 ms 27 ms ipc-aggr-2.south.dsl.telkomsa.net [105.226.0.57]
6 231 ms 227 ms 224 ms ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138]
7 263 ms 261 ms 253 ms optinet.ct1.napafrica.net [196.10.140.15]
8 229 ms 235 ms 238 ms te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34]
9 247 ms 240 ms 235 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
10 28 ms 28 ms 28 ms 196.28.178.66
11 273 ms 279 ms 280 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
12 215 ms 215 ms 222 ms 152.111.192.244

Trace complete.

tracert capetown.spdtst.saix.net

Tracing route to wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 90 ms 28 ms 26 ms wbs-ip-hsll-2-gi4-0-0-vl102.telkom-ipnet.co.za [105.226.0.21]
4 27 ms 26 ms 27 ms ipc-2-up.south.dsl.telkomsa.net [105.226.0.22]
5 27 ms 27 ms 28 ms ipc-aggr-2.south.dsl.telkomsa.net [105.226.0.57]
6 27 ms 25 ms 26 ms 196.25.190.209
7 27 ms 26 ms 26 ms 196.43.39.78
8 20 ms 20 ms 19 ms wbs-ip-cat-1-fwsm-speedtest.telkom-ipnet.co.za [196.25.37.2]
9 25 ms 23 ms 23 ms wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]

Trace complete.

Charl101 · Oct 15, 2015

Also lagging like a baws on BF4. 368ms Ping!

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