Telkom Internet Capped/Uncapped User Feedback (Pt2)

Unhappy1 · Oct 5, 2015

Things haven't been good the last week or so, in particular youtube. Switch to Afrihost and everything is fine.

Mannemarak · Oct 5, 2015

that akward moment when you get an abandoned because you cant reconnect to a CSGO MM game cause your ping is through the roof

last night pings just went belly up was forced to switch to a 1gb free account with another ISP in order to turn my frown upside down

nan0s0ldier · Oct 5, 2015

Mannemarak said:
that akward moment when you get an abandoned because you cant reconnect to a CSGO MM game cause your ping is through the roof

last night pings just went belly up was forced to switch to a 1gb free account with another ISP in order to turn my frown upside down

same problem... but its been happening quite a few times now for me... This actually rarely happens. Telkom has always been good to me.

Big Bean · Oct 5, 2015

I had this issue with Dota 2 on the weekend, I played a match and the latency was perfect, next match the latency was 200+ms.

This is a screenshot of server ip (196.38.180.19) and latency (top right): http://images.akamai.steamuserconte...833/551FE3EF0C3491F73EAB45BA848E5E25B1FC4C52/

I paused and swapped to Web Africa account and it worked fine.

])ragon_\/oid · Oct 5, 2015

And there goes my TI account again. Pings are ok, but no normal web browsing data works at all.

reactor_sa · Oct 5, 2015

Line sprinting, psn downloads....

Mannemarak · Oct 7, 2015

last night the latency to CPT was at an all time high, 400-550ms towards CPT based TeamSpeak

didnt do a tracert as i was busy getting rekt in an MM

switched to a free 1gb account and ping went to 52ms

MickZA · Oct 7, 2015

Just received:

Dear Telkom Internet User

In keeping with our continuous transformation towards improved services and customer experience, Telkom Internet will be conducting system maintenance. While it is possible that you may experience intermittent service interruption during the maintenance period, rest assured that your ISP will be taking every measure possible to prevent the same.

The maintenance period is Wednesday, 7th October 2015 from 22:00 to Thursday, 8th October 2015, 01:00.

Affected Services:

· Unix Webhosting
· Tracker Tool
· SMT Tool
· Mail

Please feel free to contact our Technical Support call Centre on 10210 should you have any queries in this regard.

ranger · Oct 8, 2015

])ragon_\/oid;16226266 said:
And there goes my TI account again. Pings are ok, but no normal web browsing data works at all.

I have seen this, and have sent some troubleshooting info to the operations team that I gathered on my affected session.

In my case, disconnecting/reconnecting fixed it (if I got a different IP).

ranger · Oct 8, 2015

MickZA said:
Hi ranger, it seems my TITracker problem is linked to the activation of TIAllAccess on my 10MB uncapped account (thread here http://mybroadband.co.za/vb/showthread.php/764856-Always-on-internet).

Still getting the same error - View attachment 302408

... not a major hassle as userstats is working ok but you might want to investigate.

I did see the same error as you have some time back (only on uncapped with mobile data, capped with mobile data and uncapped without didn't get the same error), but it was fixed a few days later and works fine at the moment (see screenshot).

If you're still seeing the problem, PM me your username.

ranger · Oct 8, 2015

nan0s0ldier said:
don't worry same boat here. Insanely high ping as of late. But no one seems to care :/ Gaming isn't a priority for Telkom, funny this is... I play Counter Strike as DGC which is hosted by TELKOM! lol

I had a brief look after someone pasted a traceroute from Durban to MWEB a week or two ago, and couldn't reproduce (from a VM connected in the same place as the incoming IPC links mapped as a consumer uncapped account).

Mannemarak · Oct 8, 2015

here is a new one did it like two seconds ago

not sure if tracert from JHB to CPT is same, nan0s0ldier where you based?

have to switch to free accounts to play CS and its getting rather annoying

Tracing route to cptts.gameservers.com [152.111.192.232]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.0.1
2 24 ms 27 ms 25 ms nngy-ip-bb-1.east.dsl.telkomsa.net [105.224.124.1]
3 27 ms 26 ms 28 ms 105.229.0.170
4 27 ms 27 ms 26 ms ipc-aggr-1.east.dsl.telkomsa.net [105.229.0.29]
5 27 ms 26 ms 27 ms dbn-pr-02-be200-vl1.net.telkosma.net [105.229.0.33]
6 519 ms 540 ms 556 ms ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138]
7 561 ms 544 ms 823 ms ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138]
8 500 ms 581 ms 562 ms optinet.ct1.napafrica.net [196.10.140.15]
9 498 ms 438 ms 506 ms bu-ether1.cpt-p-1.optinet.net [197.84.7.33]
10 505 ms 574 ms 469 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
11 434 ms 419 ms 417 ms 196.28.178.66
12 459 ms 457 ms 471 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
13 394 ms 395 ms 403 ms 152.111.192.232

Trace complete.

ranger · Oct 8, 2015

Mannemarak said:
here is a new one did it like two seconds ago

not sure if tracert from JHB to CPT is same, nan0s0ldier where you based?

have to switch to free accounts to play CS and its getting rather annoying

Tracing route to cptts.gameservers.com [152.111.192.232]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.0.1
2 24 ms 27 ms 25 ms nngy-ip-bb-1.east.dsl.telkomsa.net [105.224.124.1]
3 27 ms 26 ms 28 ms 105.229.0.170
4 27 ms 27 ms 26 ms ipc-aggr-1.east.dsl.telkomsa.net [105.229.0.29]
5 27 ms 26 ms 27 ms dbn-pr-02-be200-vl1.net.telkosma.net [105.229.0.33]
6 519 ms 540 ms 556 ms ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138]
7 561 ms 544 ms 823 ms ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138]
8 500 ms 581 ms 562 ms optinet.ct1.napafrica.net [196.10.140.15]
9 498 ms 438 ms 506 ms bu-ether1.cpt-p-1.optinet.net [197.84.7.33]
10 505 ms 574 ms 469 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
11 434 ms 419 ms 417 ms 196.28.178.66
12 459 ms 457 ms 471 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
13 394 ms 395 ms 403 ms 152.111.192.232

Trace complete.

Code:

Thu Oct  8 21:42:44 SAST 2015
traceroute to 152.111.192.232 (152.111.192.232), 30 hops max, 60 byte packets
 1  dbn-pr-01-be301-vl3800.net.telkomsa.net (105.229.0.116)  0.829 ms  0.747 ms  0.820 ms
 2  ipc-aggr-1.east.dsl.telkomsa.net (105.229.0.29)  1.224 ms  1.453 ms  1.506 ms
 3  dbn-pr-02-be200-vl1.net.telkosma.net (105.229.0.33)  1.490 ms  1.678 ms  1.876 ms
 4  ct1-pr-01-te0-0-0.net.telkomsa.net (105.187.249.138)  23.056 ms  23.052 ms  22.682 ms
 5  ct1-pr-01-te0-0-0.net.telkomsa.net (105.187.249.138)  22.647 ms  22.630 ms  22.610 ms
 6  optinet.ct1.napafrica.net (196.10.140.15)  23.566 ms  22.798 ms  23.758 ms
 7  bu-ether1.cpt-p-1.optinet.net (197.84.7.33)  26.927 ms  26.861 ms te0-0-0-1.cpt-p-2.optinet.net (197.84.7.34)  28.917 ms
 8  vl11.cpt-hscore-1.optinet.net (197.84.5.238)  24.729 ms vl12.cpt-hscore-2.optinet.net (197.84.5.254)  24.744 ms vl11.cpt-hscore-1.optinet.net (197.84.5.238)  25.750 ms
 9  vp-02-14.bb.ctn.c27.za.net (196.28.178.70)  27.667 ms 196.28.178.66 (196.28.178.66)  25.639 ms vp-02-14.bb.ctn.c27.za.net (196.28.178.70)  26.801 ms
10  gig5-1-cpt-opt-65-1.optinet.net (196.41.133.234)  27.615 ms 196.41.144.34 (196.41.144.34)  26.591 ms gig5-1-cpt-opt-65-1.optinet.net (196.41.133.234)  27.597 ms
11  gig5-1-cpt-opt-65-1.optinet.net (196.41.133.234)  27.563 ms 152.111.192.232 (152.111.192.232)  27.523 ms gig5-1-cpt-opt-65-1.optinet.net (196.41.133.234)  27.495 ms

My hop 2 is your hop 4, and from there on they follow the same path ...

Mannemarak · Oct 8, 2015

so where do you think problem is coming from or what could it be?

im scratching my head here, afraid i might go bald soon

ranger said:

Code:

Thu Oct  8 21:42:44 SAST 2015
traceroute to 152.111.192.232 (152.111.192.232), 30 hops max, 60 byte packets
 1  dbn-pr-01-be301-vl3800.net.telkomsa.net (105.229.0.116)  0.829 ms  0.747 ms  0.820 ms
 2  ipc-aggr-1.east.dsl.telkomsa.net (105.229.0.29)  1.224 ms  1.453 ms  1.506 ms
 3  dbn-pr-02-be200-vl1.net.telkosma.net (105.229.0.33)  1.490 ms  1.678 ms  1.876 ms
 4  ct1-pr-01-te0-0-0.net.telkomsa.net (105.187.249.138)  23.056 ms  23.052 ms  22.682 ms
 5  ct1-pr-01-te0-0-0.net.telkomsa.net (105.187.249.138)  22.647 ms  22.630 ms  22.610 ms
 6  optinet.ct1.napafrica.net (196.10.140.15)  23.566 ms  22.798 ms  23.758 ms
 7  bu-ether1.cpt-p-1.optinet.net (197.84.7.33)  26.927 ms  26.861 ms te0-0-0-1.cpt-p-2.optinet.net (197.84.7.34)  28.917 ms
 8  vl11.cpt-hscore-1.optinet.net (197.84.5.238)  24.729 ms vl12.cpt-hscore-2.optinet.net (197.84.5.254)  24.744 ms vl11.cpt-hscore-1.optinet.net (197.84.5.238)  25.750 ms
 9  vp-02-14.bb.ctn.c27.za.net (196.28.178.70)  27.667 ms 196.28.178.66 (196.28.178.66)  25.639 ms vp-02-14.bb.ctn.c27.za.net (196.28.178.70)  26.801 ms
10  gig5-1-cpt-opt-65-1.optinet.net (196.41.133.234)  27.615 ms 196.41.144.34 (196.41.144.34)  26.591 ms gig5-1-cpt-opt-65-1.optinet.net (196.41.133.234)  27.597 ms
11  gig5-1-cpt-opt-65-1.optinet.net (196.41.133.234)  27.563 ms 152.111.192.232 (152.111.192.232)  27.523 ms gig5-1-cpt-opt-65-1.optinet.net (196.41.133.234)  27.495 ms

My hop 2 is your hop 4, and from there on they follow the same path ...

ponder · Oct 9, 2015

Mannemarak said:
so where do you think problem is coming from or what could it be?

im scratching my head here, afraid i might go bald soon

Keep an eye on ct1-pr-01-te0-0-0.net.telkomsa.net (105.187.249.138) as it seems to fluctuate quite a bit.

riyaaz2015 · Oct 9, 2015

Hi Ponder,

Read you rpost on the 30.09.15 at 9:20am

In your post about doing 200GB on an uncapped 2mb line
- Do you mean mean downloaded 200gb of data on an uncapped 2mb line during peak time being 7am - 12am period?

I noticed that previousy when I was on 2mb uncapped once I hit 100GB+ during peak time 7am - 12am I then got thrrottled?
I am now on a 4mb uncapped Telkom line and was wanting to know what their " soft cap " threshold is for peak time downloads?

any idea?

ponder · Oct 9, 2015

riyaaz2015 said:
- Do you mean mean downloaded 200gb of data on an uncapped 2mb line during peak time being 7am - 12am period?

No, big downloads are scheduled from 00:00-07:00, outside of that it's browsing, youtube, streaming, gaming and smaller downloads. I do anything from 1 to 18GB in a day, it varies.

I noticed that previousy when I was on 2mb uncapped once I hit 100GB+ during peak time 7am - 12am I then got thrrottled?
I am now on a 4mb uncapped Telkom line and was wanting to know what their " soft cap " threshold is for peak time downloads?

any idea?

Nope, sorry.

alternate · Oct 9, 2015

I have also been having the same problem with all traffic to Cape Town from Durban.

Code:

Tracing route to http://cpt.valve.net [152.111.192.244]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    31 ms    30 ms    30 ms  http://ipc-1-up.east.dsl.telkomsa.net [105.229.0.21]
  4    31 ms    30 ms    31 ms  http://ipc-1-up.east.dsl.telkomsa.net [105.229.0.22]
  5    31 ms    29 ms    29 ms  http://ipc-aggr-2.east.dsl.telkomsa.net [105.229.0.13] 
 [B] 6   124 ms   129 ms   132 ms  http://ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138]
  7   114 ms   112 ms   110 ms  http://ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138][/B]
  8    87 ms    84 ms    84 ms  http://optinet.ct1.napafrica.net [196.10.140.15]
  9    97 ms    96 ms    92 ms  http://te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34]
 10   129 ms   130 ms   132 ms  http://vl11.cpt-hscore-1.optinet.net [197.84.5.238]
 11   153 ms   148 ms   146 ms  196.28.178.66
 12   115 ms   113 ms   112 ms  http://gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
 13    95 ms    93 ms    91 ms  152.111.192.244

Code:

Tracing route to http://cptts.gameservers.com [152.111.192.232]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    32 ms    30 ms    30 ms  http://ipc-1-up.east.dsl.telkomsa.net [105.229.0.21]
  4    31 ms    30 ms    30 ms  http://ipc-1-up.east.dsl.telkomsa.net [105.229.0.22]
  5    30 ms    30 ms    30 ms  http://ipc-aggr-2.east.dsl.telkomsa.net [105.229.0.13] 
 [B] 6   117 ms   116 ms   118 ms  http://ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138]
  7   129 ms   134 ms   129 ms  http://ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138][/B]
  8   124 ms   120 ms   116 ms  http://optinet.ct1.napafrica.net [196.10.140.15]
  9   136 ms   127 ms   124 ms  http://te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34]
 10   132 ms   132 ms   143 ms  http://vl11.cpt-hscore-1.optinet.net [197.84.5.238]
 11   135 ms   132 ms   141 ms  196.28.178.66
 12   114 ms   111 ms   110 ms  http://gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
 13   152 ms   152 ms   149 ms  152.111.192.232

I also want to get off of the Interleave ride. Put us back on fastpath!

I'm on ADSL2+ connected to a MSAN with perfect line stats. Was getting +-5-7ms latency on the first hops before I got switched over to the different mode.

EDIT: ignore the http:// steam likes to put it in the text for some reason.

Mannemarak · Oct 11, 2015

getting old now

1 <1 ms 1 ms 1 ms 192.168.0.1
2 26 ms 25 ms 25 ms nngy-ip-bb-1.east.dsl.telkomsa.net [105.224.124.1]
3 27 ms 26 ms 26 ms 105.229.0.170
4 27 ms 26 ms 27 ms ipc-aggr-1.east.dsl.telkomsa.net [105.229.0.29]
5 27 ms 26 ms 26 ms dbn-pr-02-be200-vl1.net.telkosma.net [105.229.0.33]
6 375 ms 372 ms 370 ms ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138]
7 379 ms 379 ms 384 ms ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138]
8 481 ms 481 ms 478 ms optinet.ct1.napafrica.net [196.10.140.15]
9 402 ms 381 ms 401 ms te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34]
10 393 ms 384 ms 376 ms vl12.cpt-hscore-2.optinet.net [197.84.5.254]
11 493 ms 493 ms 467 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
12 350 ms 353 ms 361 ms 196.41.144.34
13 405 ms 406 ms 407 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
14 408 ms 408 ms 400 ms 152.111.192.232

Trace complete.

])ragon_\/oid · Oct 12, 2015

Seems like Telkom isn't prioritizing Traffic to Vessel. I'm buffering more than I'm watching videos at 480P on my 10Mb/s Uncapped account. Twitch performance is also not great. Couldn't even stream at medium quality without buffering this weekend.

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