Telkom Internet Capped/Uncapped User Feedback (Pt2)

[Spontaneous spinach]

Hi Ranger,

I still only get access to the old usage tracker tool with the message "Thank you for logging onto the Telkom Internet Usage Tracker Tool. You are on an Uncapped product and therefore usage tracking is not applicable to you."

Could you confirm that the update has not yet happened since some forum members seem to indicate it is already displaying their actual usage amounts.

Thanks in advance

Use this http://customerportal.telkomsa.net/portal
It works , I promise.

 

[R3bbit]

Use this http://customerportal.telkomsa.net/portal
It works , I promise.

Super, many thansk Spontaneous spinach. It works perfectly.

Have a great weekend

 

[bradza]

What times do you usually notice any sort of slow downs ?

Around 7pm till around 10pm it seems, been monitoring the local exchange in Durban and think its an issue there (only used about 50gigs sofar, portal says all good). In the past the exchange had its problems. Overall though, doing ok, streaming has been good. Watch it all go to hell now haha. No but so far I've been more happy than usual. Still waiting to see how the FUP will work practically, something that will only be understood as we use it I guess.

Just saw the new portal, very nice. Well done Telkom.

 

[koeks525]

Use this http://customerportal.telkomsa.net/portal
It works , I promise.

Thanks for sharing this. Love the new portal

 

[Spontaneous spinach]

Thanks for sharing this. Love the new portal

No no no no , don't thank me! thank Ranger , he's our Telkom hero

 

[LaraC]

At present, yes, but this may change within a few months.

Thank you, the new site look awesome and provide all the information at a glance.

 

[Spontaneous spinach]

Thank you, the new site look awesome and provide all the information at a glance.

View attachment 405882

View attachment 405884

I think your line is broken...

 

[LaraC]

I think your line is broken...

Not at all. It's in perfect working order. Just haven't used it because the details of another ISP is on the router.

 

[Spontaneous spinach]

Not at all. It's in perfect working order. Just haven't used it because the details of another ISP is on the router.

Haha I was just wondering since its the 11th and you used so little data , I'm already on 60 gigs

 

[maxhorne4]

Hi

Thanks mine also working now, was scratching my head for a long while:

Just 2 questions for a newby
:

1. What is the FUP on a 10mb line?
2. Since the first of this month my light turns red to show no internet then i just re start router and it works again...but tis happening more frequently these days about 5-6 tomes a day, what would cause this?

 

[isie]

Hi

Thanks mine also working now, was scratching my head for a long while:

Just 2 questions for a newby
:

1. What is the FUP on a 10mb line?
2. Since the first of this month my light turns red to show no internet then i just re start router and it works again...but tis happening more frequently these days about 5-6 tomes a day, what would cause this?

1 - no idea
2 - sounds like interference on the line, could be faulty pots filter or something on the actual line

 

[ponder]

2. Since the first of this month my light turns red to show no internet then i just re start router and it works again...but tis happening more frequently these days about 5-6 tomes a day, what would cause this?

That's a line related issue.

 

[Nithan15]

1 - no idea
2 - sounds like interference on the line, could be faulty pots filter or something on the actual line

I am on a 10mbps line with a 100GB softcap saw an advert in my monthly bill for 10mbps uncapped for the same price as my currently rate. Called to get more information was told by the call centre agent once you pass 150GB for the month you will be throttled.

 

[MickZA]

1. What is the FUP on a 10mb line?

I am on a 10mbps line with a 100GB softcap saw an advert in my monthly bill for 10mbps uncapped for the same price as my currently rate. Called to get more information was told by the call centre agent once you pass 150GB for the month you will be throttled.

Pretty sure ranger said 450GB for FUP1 and 900GB for FUP3 excluding Night Surfer somewhere but I can't find it now, anyway here's my stats and you'll see its barely moved on 50GB:

 

[Spontaneous spinach]

Pretty sure ranger said 450GB for FUP1 and 900GB for FUP3 excluding Night Surfer somewhere but I can't find it now, anyway here's my stats and you'll see its barely moved on 50GB:

View attachment 406224

What did you use all your priority passes on and how long does the priority pass last ?

 

[MickZA]

What did you use all your priority passes on and how long does the priority pass last ?

Haven't used any and doubt I'll need to.

From the info provided thus far it seems you're given 2 passes a month which can be used to disable the prime time throttling - that's only my understanding though.

 

[Spontaneous spinach]

Haven't used any and doubt I'll need to.

From the info provided thus far it seems you're given 2 passes a month which can be used to disable the prime time throttling - that's only my understanding though.

I assumed you used those passes since i have a total of 8 passes , probably accumulated?

 

[MickZA]

I assumed you used those passes since i have a total of 8 passes , probably accumulated?

Really can't say, we'll have to wait for for feedback from users that fall foul of FUP1 when they try to stream TV during prime time

 

[Spontaneous spinach]

Really can't say, we'll have to wait for for feedback from users that fall foul of FUP1 when they try to stream TV during prime time

Lol I'll be part of that group , I honestly try my best to reduce usage during peak hours but Netflix keeps sending me notifications for new shows and movies XD

 

[NorthPole]

I assumed you used those passes since i have a total of 8 passes , probably accumulated?

Isn't this due to being put onto FUP 1 when they implemented the new system...