Telkom Internet Capped/Uncapped User Feedback (Pt2)

[bradza]

The FUP on 4Mbps has always been more than 150GB, excluding any usage in NightSurfer time. From next week you will have full visibility of your usage, you won't need to guess.

Thanks ranger, yeah it was strange, last month we hit 60gigs and it just went pear shaped but will monitor with these new FUP's. Perhaps I can cut down on two ISP's then, lets hope.

 

[bradza]

Just following up, logging into the titracker I'm just getting the following:

"Thank you for logging onto the Telkom Internet Usage Tracker Tool. You are on an Uncapped product and therefore usage tracking is not applicable to you."

Logging into https://secure.telkomsa.net/titracker/ is this the right place to see the new system for FUP tracking status or is there another link I've missed?

Thanks.

 

[ponder]

Just following up, logging into the titracker I'm just getting the following:

"Thank you for logging onto the Telkom Internet Usage Tracker Tool. You are on an Uncapped product and therefore usage tracking is not applicable to you."

Logging into https://secure.telkomsa.net/titracker/ is this the right place to see the new system for FUP tracking status or is there another link I've missed?

Thanks.

Various self-help functions are available via telkom.co.za, including a password management tool and usage tracker. Go to http://www.telkom.co.za/today/help/personal/ and select Internet & WiFi.

.

 

[ranger]

Just following up, logging into the titracker I'm just getting the following:

"Thank you for logging onto the Telkom Internet Usage Tracker Tool. You are on an Uncapped product and therefore usage tracking is not applicable to you."

Logging into https://secure.telkomsa.net/titracker/ is this the right place to see the new system for FUP tracking status or is there another link I've missed?

Thanks.

There is a new portal that was supposed to launch on for customers on Friday, however we found one defect on Thursday that we don't want to go live with. It should be available to customers soon, probably by Tuesday subject to change control.

 

[NorthPole]

Any one else having any kinks today? Any tracert i run has my 2nd hop going to hell... (assuming that's my exchange)

@ranger, any info when the updated page will go live?

 

[bradza]

Yeah, no where near 200gigs and seems like I'm degraded since the past two days... would really like that new portal, hopefully a reset when they release it because we haven't been able to monitor without it...

 

[Spontaneous spinach]

Yeah, no where near 200gigs and seems like I'm degraded since the past two days... would really like that new portal, hopefully a reset when they release it because we haven't been able to monitor without it...

What times do you usually notice any sort of slow downs ?

 

[ranger]

The new customer portal is ready to launch for customers on Monday.

 

[MickZA]

Some recent posts are very informative

 

[creeper]

/snip

Nice. How long does the Priority Access last?

 

[ranger]

Any one else having any kinks today? Any tracert i run has my 2nd hop going to hell... (assuming that's my exchange)

@ranger, any info when the updated page will go live?

The change for it to go to production is approved for Monday.

 

[Spontaneous spinach]

Wow that telkom portal thing is real neat , nice work telkom!

 

[Arksun]

Just checked out the new portal. Its exactly what we've always wanted. Excellent work!

 

[Spontaneous spinach]

The change for it to go to production is approved for Monday.

Hello , so I used the portal and it shows two amounts , home uncapped and night surf
Is the home uncapped a total including night surf or is it a total just for regular daytime usage?

 

[NorthPole]

Wow. Looks great!

 

[ranger]

Is the home uncapped a total including night surf or is it a total just for regular daytime usage?

NightSurfer covers all the usage generated between 00h00 and 07h00, and this usage is not accounted anywhere else, nor used in applying the fair usage policy.

 

[LaraC]

NightSurfer covers all the usage generated between 00h00 and 07h00, and this usage is not accounted anywhere else, nor used in applying the fair usage policy.

Hi sir, if I use my integrated data SIM, do I qualify for NightSurfer data.

 

[Spontaneous spinach]

NightSurfer covers all the usage generated between 00h00 and 07h00, and this usage is not accounted anywhere else, nor used in applying the fair usage policy.

Thanks

 

[ranger]

Hi sir, if I use my integrated data SIM, do I qualify for NightSurfer data.

At present, yes, but this may change within a few months.

 

[R3bbit]

Ah. The site you would have gone to if you clicked the in-browser notification (if you got it) is the new portal.

The links on the telkom.co.za site and www.telkomsa.net will be updated once one last defect (discovered yesterday) if fixed in production. Maybe Tuesday.

Hi Ranger,

I still only get access to the old usage tracker tool with the message "Thank you for logging onto the Telkom Internet Usage Tracker Tool. You are on an Uncapped product and therefore usage tracking is not applicable to you."

Could you confirm that the update has not yet happened since some forum members seem to indicate it is already displaying their actual usage amounts.

Thanks in advance