Telkom Internet Capped/Uncapped User Feedback (Pt2)

[BLaaR_75]

Is Telkom ever going to fix this terrible ping? WTF!

I feel you pain. Been struggling for 2 weeks now. High ping or ping fluctuating from 200 - 1200 and sloooooow download speed.

Worst thing is, I logged 5 faults since then using their portal. But as soon as I log a fault, they just close it down.

 

[Arksun]

Anyone managed to get through to the call center today? I've been holding for an hour and 45 minutes now.

 

[Mannemarak]

HOLY ****, the ping the ping the ping

let's sponsor the longest biggest gaming tournament in the country but give players 200ms+ to anything they want to play

bloody hell, fix this ****

 

[MickZA]

HOLY ****, the ping the ping the ping

let's sponsor the longest biggest gaming tournament in the country but give players 200ms+ to anything they want to play

bloody hell, fix this ****

Maybe your game server? - pings to the UK look fine:

--- bbc.co.uk ping statistics ---
12 packets transmitted, 12 received, 0% packet loss, time 11001ms
rtt min/avg/max/mdev = 192.064/192.620/193.870/0.685 ms

 

[Mannemarak]

Maybe your game server? - pings to the UK look fine:

negatory

constant timeouts on my 3 hop, if server in cape town or hosted by mweb im **** out of luck

CSGO is pretty much unplayable at these pings, and it's frustrating AF to try and troubleshoot and get f0kkol to zero help from my ISP

but anyhow, im just more grumpy today as it's the second bloody monday this week

 

[Arksun]

Been holding since 8:15 this morning. Still no answer. This tune playing is going to be the death of me.

 

[Arksun]

Finally got through and requested my line upgrade. Switching from 4Mbps to 10Mbps.

I have to pull 200GB to reach level 1 FUP on the current 4Mb line. What does it take to reach level 1 FUP on the 10Mb accounts?

 

[Genisys]

Finally got through and requested my line upgrade. Switching from 4Mbps to 10Mbps.

I have to pull 200GB to reach level 1 FUP on the current 4Mb line. What does it take to reach level 1 FUP on the 10Mb accounts?

I hit well above 200GB and no FUP yet. All day time data.

 

[Spontaneous spinach]

Finally got through and requested my line upgrade. Switching from 4Mbps to 10Mbps.

I have to pull 200GB to reach level 1 FUP on the current 4Mb line. What does it take to reach level 1 FUP on the 10Mb accounts?

Fup1 on 10Mbps starts at 400Gb

 

[NorthPole]

I go between 200GB-400GB with out been FUPed once. Obviously just schedule the large downloads between midnight and 7 and you should be good.

 

[Arksun]

10Mb line

Did something break?

 

[Spontaneous spinach]

View attachment 426070

10Mb line

Did something break?

Nope,

 

[ArrieOos]

Finally got through and requested my line upgrade. Switching from 4Mbps to 10Mbps.

I have to pull 200GB to reach level 1 FUP on the current 4Mb line. What does it take to reach level 1 FUP on the 10Mb accounts?

i got FUP1 hitting 180gb this month. Was ~220GB in past. (4Mb line)

 

[Spontaneous spinach]

i got FUP1 hitting 180gb this month. Was ~220GB in past. (4Mb line)

That's not right!

 

[ArrieOos]

Thank you so much !

FUP 1 is around 180Gb to 220GB. In past my FUP was ~220Gb, this month 180Gb... :-(

 

[ArrieOos]

I get two different messages...

Tritracker portal says AUP (power user) and Customer portal says FUP1...

1) Has the customer portal replaced the tritracker portal and
2) Is the new FUP the new name for old AUP (on tritracker)? In new policy doc FUP and AUP means different things. In new policy FUP is about use and AUP is about unlawful/unethical behavior?

 

[MickZA]

Dig back to around January in this thread and you'll find where ranger covered the new FUP setup on the portal in detail.

IIRC correctly when you hit FUP1 you are throttled between 19:00 and 21:00 but get full speed outside of that period incl night surfer. When you hit FUP2 you are softcapped 24/7 at 384kbps I think.

 

[ArrieOos]

Dig back to around January in this thread and you'll find where ranger covered the new FUP setup on the portal in detail.

IIRC correctly when you hit FUP1 you are throttled between 19:00 and 21:00 but get full speed outside of that period incl night surfer. When you hit FUP2 you are softcapped 24/7 at 384kbps I think.

Thx. I have the detail about % FUP caps. The question is about terminology AUP vs FUP... and if tritracker portal is still relevant (uses different terminology)...

 

[MickZA]

Thx. I have the detail about % FUP caps. The question is about terminology AUP vs FUP... and if tritracker portal is still relevant (uses different terminology)...

ranger said that TI Tracker would vanish after some legacy apps found there (prioritization being one) were moved to the portal so you can safely assume that FUP has superseded AUP.

 

[Spontaneous spinach]

I think FUP 3 was restricted speed at a time period of 24/7, FUP 2 was 7-12