Telkom Internet Capped/Uncapped User Feedback (Pt2)

M

MickZA

Executive Member
Joined
Jan 19, 2007
Messages
7,575
Problems with TI's DNS servers this morning (105.225.0.1/105.225.0.2), local sites resolving but not overseas eg: bbc.co.uk.
 
W

WhoWhat

Well-Known Member
Joined
Jan 13, 2017
Messages
129
Google DNS solved problem on PC .. guess I have to do it on each device as well.
 
isie

isie

Honorary Master
Joined
Jan 16, 2010
Messages
12,604
anyone else having issues with images taking very long to load on facebook only. no other sites, tried mtn and vodacom works fine, just via TI adsl (tried phone - browser and app and on pc)
 
N

nan0s0ldier

Well-Known Member
Joined
Sep 19, 2013
Messages
190
Piss poor latency to CS:GO servers in CPT. 100+ ms

1 <1 ms <1 ms 1 ms TP-LINK.Home [192.168.1.1]
2 * * * Request timed out.
3 11 ms 10 ms 10 ms 105.224.0.49
4 12 ms 9 ms 11 ms 105.228.0.6
5 10 ms 12 ms 10 ms 105.224.0.13
6 81 ms 82 ms 82 ms 105.187.249.138
7 92 ms 82 ms 80 ms 105.187.249.138
8 84 ms 83 ms 92 ms optinet.ixp.capetown [196.10.140.145]
9 85 ms 85 ms 84 ms te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2]
10 87 ms 85 ms 85 ms te0-7-0-0.cpt-p-1.optinet.net [197.84.4.33]
11 89 ms 91 ms 93 ms te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
12 88 ms 89 ms 83 ms 197-84-4-100.cpt.mweb.co.za [197.84.4.100]
13 84 ms 83 ms 81 ms 197-80-7-79.jhb.mweb.co.za [197.80.7.79]
14 84 ms 83 ms 84 ms bu-ether3.mca-pe-1.optinet.net [197.80.4.37]
15 84 ms 83 ms 82 ms 197-80-96-30.jhb.mweb.co.za [197.80.96.30]
16 83 ms 88 ms 83 ms 197-80-200-53.jhb.mweb.co.za [197.80.200.53]


And if i ping the 6th hop:

Pinging 105.187.249.138 with 32 bytes of data:
Reply from 105.187.249.138: bytes=32 time=81ms TTL=248
Reply from 105.187.249.138: bytes=32 time=82ms TTL=248
Reply from 105.187.249.138: bytes=32 time=81ms TTL=248
Reply from 105.187.249.138: bytes=32 time=75ms TTL=248

Ping statistics for 105.187.249.138:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 75ms, Maximum = 82ms, Average = 79ms

What the actual F???

This has been happening for atleast 3 days now...
 
N

nan0s0ldier

Well-Known Member
Joined
Sep 19, 2013
Messages
190
1.png

Speed test to Mweb Speed test server and tracert

Tracing route to cpt-ntp.mweb.co.za [197.84.150.123]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms TP-LINK.Home [192.168.1.1]
2 * * * Request timed out.
3 * 10 ms 10 ms 105.224.0.49
4 13 ms 9 ms 9 ms 105.224.0.130
5 10 ms 10 ms 9 ms 105.224.0.13
6 79 ms 79 ms 80 ms 105.187.249.138
7 82 ms 82 ms 82 ms 105.187.249.138
8 81 ms 82 ms 83 ms optinet.ixp.capetown [196.10.140.15]
9 84 ms 82 ms 86 ms 101.te0-0-2-1.cpt-pe-14.optinet.net [197.84.7.14]
10 77 ms 79 ms 81 ms cpt-ntp.mweb.co.za [197.84.150.123]

Again the same Hop and IP Address... When i change ISP's this dissappears lol
 
N

NorthPole

Well-Known Member
Joined
Feb 7, 2013
Messages
455
Tracing route to cpt-ntp.mweb.co.za [197.84.150.123]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms TP-LINK.Home [192.168.1.1]
2 * * * Request timed out.
3 * 19 ms 19 ms 105.224.0.49
4 21 ms 19 ms 19 ms 105.224.0.50
5 21 ms 19 ms 19 ms 105.224.0.13
6 44 ms 40 ms 40 ms 105.187.249.138
7 40 ms 40 ms 40 ms 105.187.249.138
8 42 ms 41 ms 41 ms optinet.ixp.capetown [196.10.140.145]
9 58 ms 42 ms 42 ms 201.te0-0-2-2.cpt-pe-13.optinet.net [197.84.7.45]
10 43 ms 41 ms 41 ms cpt-ntp.mweb.co.za [197.84.150.123]

Probably a issue in the CT site. Not much we can do...
 
B

bradza

Well-Known Member
Joined
Oct 24, 2012
Messages
363
pings also through the roof here, been a few weeks now that around 8-8:30pm streaming just stops and starts, been getting worse the past week and sometimes speeds gets cut down to 18kb/s with characteristics like its throttled but nothing in the profile (not FUP'ed, no where near). Not sure what is happening with Telkom. Durban.
 
S

Spontaneous spinach

Expert Member
Joined
Nov 17, 2013
Messages
1,394
bradza said:
pings also through the roof here, been a few weeks now that around 8-8:30pm streaming just stops and starts, been getting worse the past week and sometimes speeds gets cut down to 18kb/s with characteristics like its throttled but nothing in the profile (not FUP'ed, no where near). Not sure what is happening with Telkom. Durban.
Click to expand...
I personally haven't experienced any slow downs this week, also in Durban
 
F

fonoi

Senior Member
Joined
Sep 4, 2008
Messages
879
So I changed to the Telkom 4mb uncapped from a 2mb line with Telkom and an account with Vox, aside from the draconian AUP Vox added I had no issues.

Since the change over I have had 5 lost carrier, sometimes within 30 minutes of each other.

My line spontaneously changing sync profiles from 4094 , 508 to 5100, 380 then after a call to the call centre back to 4094 , 508 for 3 hours, then without even disconnecting the profile managed to change to 4094 , 380??? another call to the centre and im back at 4094 , 508.

Speed test puts my speeds at 3000 , 420 now and its was like that when the profile was correct at the beginning. The top end speedtest always hovers around 3000 and only the upstream changed when the profiles changed.

Any idea why this change is turning into a train wreck? I have never heard of your sync profile just changing spontaneously and incase your wondering the changes have been confirmed by Telkom every time so its not just on my router.

Oh and my snr is better then ideal, so I am really stumped.

Any suggestions?
 
Last edited:
N

NorthPole

Well-Known Member
Joined
Feb 7, 2013
Messages
455
fonoi said:
So I changed to the Telkom 4mb uncapped from a 2mb line with Telkom and an account with Vox, aside from the draconian AUP Vox added I had no issues.

Since the change over I have had 5 lost carrier, sometimes within 30 minutes of each other.

My line spontaneously changing sync profiles from 4094 , 508 to 5100, 380 then after a call to the call centre back to 4094 , 508 for 3 hours, then without even disconnecting the profile managed to change to 4094 , 380??? another call to the centre and im back at 4094 , 508.

Speed test puts my speeds at 3000 , 420 now and its was like that when the profile was correct at the beginning. The top end speedtest always hovers around 3000 and only the upstream changed when the profiles changed.

Any idea why this change is turning into a train wreck? I have never heard of your sync profile just changing spontaneously and incase your wondering the changes have been confirmed by Telkom every time so its not just on my router.

Any suggestions?
Click to expand...

This is a Line issue by the sounds of it. Can you post your stats, best case you phone Telkom and ask them to send someone to fix the connections where possible on your copper line...

Also ASSIA will change your sync speeds to prevent your connection going down...
 
Last edited:
F

fonoi

Senior Member
Joined
Sep 4, 2008
Messages
879
Mode: ADSL_2plus
Type: ATM
Status: Up

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1dB): 291 274
Attenuation (0.1dB): 280 144
Output Power (0.1dBm): 0 123
Attainable Rate (Kbps): 18136 1180
Rate (Kbps): 4094 508
D (interleaver depth): 96 1
Delay (msec): 7.97 1.13

Tomorrow if the problem persists, I will run new cabling from the Telkom jack to the router, change the POTS filter and then if there is still an issue I guess I will have to log a fault and hope for the best.
 
Last edited:
Y

Yuu

Executive Member
Joined
Apr 3, 2006
Messages
5,259
Best bet once ruling out any line issues is to let the speeds change so that ASSIA can learn about your line. This is normal when a profile changes because the software on Telkom's side has to learn about your line, atleast this is my understanding.

It takes about a week to normalise.

If anyone wants to read more about how it really works , grab the PDF from here DSL-Expresse Profile Optimizer :)
 
You must log in or register to reply here.
Top