Telkom Internet Capped/Uncapped User Feedback (Pt2)

[Mannemarak]

with a 1000ms in teamspeak im not even going to try CS

FFS this is getting bloody stupid

lets try and grow esport in SA with DGL / VS GAMING, but lets brake it down by offering the *****est service in the world, and here is the kicker even if you switch ISP you still get *****ed

 

[SCHUMI-4-EVA]

Dear Telkom, can I please have dial-up back. It would be faster than this crap. My game actually starts running in reverse, uninstalls itself and a few hours later my i7 has become a Pentium 1.

KZN is down to proof of concept internet. One can pretend it's there but if you use it it ceases to exist.

 

[Spontaneous spinach]

Dear Telkom, can I please have dial-up back. It would be faster than this crap. My game actually starts running in reverse, uninstalls itself and a few hours later my i7 has become a Pentium 1.

KZN is down to proof of concept internet. One can pretend it's there but if you use it it ceases to exist.

Lol

 

[jdido87]

Is there a Telkom Rep active on my broadband

 

[MickZA]

Is there a Telkom Rep active on my broadband

You can PM TelkomZA with service issues.

 

[bekdik]

Just got FUP exceeded message popup & speed dropped to .36 on 4Mbps line.

powercycled router and speed is back to normal, and checking on Telkom usage screen shows 38 GB usage.

All a bit weird!

 

[jdido87]

Thanks

 

[jdido87]

I need some advise guy, I have a Technician at my place yesterday who blamed my ISP (Vox and CW) for the inconsistent line stats. The SNR is bottoming out resulting in no throughput, router losing sync or the router syncing to speeds below the 4mb line speed. I need had these issues before the line has always been very stable. The SNR is now dropping to 0.1db downstream. The upstream stats are all consistent and as they should be.

 

[MickZA]

I need some advise guy, I have a Technician at my place yesterday who blamed my ISP (Vox and CW) for the inconsistent line stats. The SNR is bottoming out resulting in no throughput, router losing sync or the router syncing to speeds below the 4mb line speed. I need had these issues before the line has always been very stable. The SNR is now dropping to 0.1db downstream. The upstream stats are all consistent and as they should be.

Log a new fault online here https://secureapp.telkom.co.za/assurance/public/logafault

When you get the fault reference PM TelkomZA with your landline number and the fault ref and include the detail you gave here - ISPs being responsible for poor SNR values is BS.

 

[jdido87]

Log a new fault online here https://secureapp.telkom.co.za/assurance/public/logafault

When you get the fault reference PM TelkomZA with your landline number and the fault ref and include the detail you gave here - ISPs being responsible for poor SNR values is BS.

Thanks for confirming that I am not a completely clueless. That tech was more concerned with 20 clients he need to go see and trying to get me to sign up to Telkoms uncapped special they have atm.

 

[ponder]

Thanks for confirming that I am not a completely clueless. That tech was more concerned with 20 clients he need to go see and trying to get me to sign up to Telkoms uncapped special they have atm.

Give them you current fault ref and tell the them fault still exists and they need to escalate it.

 

[streaker]

More like dead. I looked at https://ssl-1.ipact.telkom-ipnet.co.za/pubcgi/internal/NBView.pl and no real issues there besides Congella but so probably not a saix issue but a telkom internet isp issue. Doubt congella would affect TI located at centrex & new germany.

Any change to the Durban experience tonight ?

 

[moedawood]

Any change to the Durban experience tonight ?

At around 6.20pm, things took a bit long to load. 4Mbps line. Not at home to see if things improved. Any changes or fixes applied in Durban?

 

[ponder]

Any change to the Durban experience tonight ?

I've been fine with CS:GO the last two nights, normal pings by the looks of things.

 

[Spontaneous spinach]

Any change to the Durban experience tonight ?

Yes everything is smooth, video streaming is excellent!
I can't comment on online gaming.

 

[SickTricky]

This may be old but I can't find a fix for the fb pictures not loading. I tried Google dns. No luck after flushing cache. Do little on this issue

 

[streaker]

At around 6.20pm, things took a bit long to load. 4Mbps line. Not at home to see if things improved. Any changes or fixes applied in Durban?

Yes, further changes were done in Durban on Saturday to improve the service

 

[Genisys]

Joburg is also way better.

 

[ponder]

 

[Diesal]

/snip

I raise you:

Edit: Connection was completely dead a few minutes ago,switched to a backup account (Vox Fatpipe) and all is a OK, again...

I recon they having a few issues with the usage system - got several warnings I've used all my data on an uncapped account

Sent it to the social media team..