Telkom Internet Capped/Uncapped User Feedback (Pt2)

[ranger]

We made some changes specifically intended to improve the home uncapped experience early on Friday morning in a change that was originally planned only for some other products (and only covered our Gauteng site). My testing last night showed a vast improvement.

The implementation of the same change for our Cape Town and Durban sites is logged for early Wednesday morning. Based on tests and results from monitoring, we may make some adjustments in the Gauteng site too.

There are a number of other initiatives we are working on to address some known problems. The first of those is about 4 weeks away (but there are a few challenges to resolve).

 

[skimread]

We made some changes specifically intended to improve the home uncapped experience early on Friday morning in a change that was originally planned only for some other products (and only covered our Gauteng site). My testing last night showed a vast improvement.

The implementation of the same change for our Cape Town and Durban sites is logged for early Wednesday morning. Based on tests and results from monitoring, we may make some adjustments in the Gauteng site too.

There are a number of other initiatives we are working on to address some known problems. The first of those is about 4 weeks away (but there are a few challenges to resolve).

Thanks for the feedback

 

[digitalp]

We made some changes specifically intended to improve the home uncapped experience early on Friday morning in a change that was originally planned only for some other products (and only covered our Gauteng site). My testing last night showed a vast improvement.

The implementation of the same change for our Cape Town and Durban sites is logged for early Wednesday morning. Based on tests and results from monitoring, we may make some adjustments in the Gauteng site too.

There are a number of other initiatives we are working on to address some known problems. The first of those is about 4 weeks away (but there are a few challenges to resolve).

Ranger is back

 

[Gboss]

Ranger is back

Thanks for the feedback Ranger, welcome back lol

 

[reactor_sa]

Omg, ranger is back!
I was going to leave for Mweb next month!

 

[ProfA]

throttled accross all services at about 40 kilobytes per second. My paid sunnyusenet subscription, is basically money in the water. This has been going on for about 1 full week now. My usage on the 2MB line is at about 200GB. When the line was still at 1MB I used to get about 160-170GB. SO double the speed, and only using 20% extra data and this is what I get. Not impressed.

 

[ranger]

What does the tracker say?

 

[Balldrick]

I have been getting seriously bad speeds with our connection. 2 meg line and all i'm getting is



Thats to cape town. Its been going like this for the past week.

Its so bad that if ne one else in the house decides to watch something on YouTube any other web browsing is impossible.

I have totally given up on trying to even play Star Wars online cause the latency jumps from 275 to 22000

I live in Gordons bay and i must say the ADSL speeds have been seriously lacking in our area.



and



Got no hopes of it working as it should because it never has.

 

[Awesum]

Welcome back Ranger. I hope that you can continue to give us feedback.
Unfortunately it's a bit too late for me as I cancelled this week.
I just hope that the service improves to a usable level. It's been up and down for the past few months.

 

[ProfA]

What does the tracker say?

With all due respect, what does it matter what the tracker says? If it says I am a "power user" does that justify being throttled to 40 kilobyte per second speeds from 7AM to midnight every single day without fail including weekends and public holidays? The fact is, my usage is on about 200GB. I am on a 2MB line and account. When I was on 1MB line and account, I got +-170GB every single month with nowhere near the level of throttling happening now.

I am paying R30 per month for a paid usenet service which is now running at 40 kilobyte per second speeds as well, which is basically just throwing money away.

I know what is happening. I am being throttled. Nothing wrong with my line. Problem is ISP related.

 

[reactor_sa]

With all due respect, what does it matter what the tracker says? If it says I am a "power user" does that justify being throttled to 40 kilobyte per second speeds from 7AM to midnight every single day without fail including weekends and public holidays? The fact is, my usage is on about 200GB. I am on a 2MB line and account. When I was on 1MB line and account, I got +-170GB every single month with nowhere near the level of throttling happening now.

I am paying R30 per month for a paid usenet service which is now running at 40 kilobyte per second speeds as well, which is basically just throwing money away.

I know what is happening. I am being throttled. Nothing wrong with my line. Problem is ISP related.

Being one of the cheaper uncapped accounts, do you seriously expect more than 200gb from a 2mb line, without being throttled?? Seriously??
And do you schedule your downloads for 12-6? Because I know the news protocols were running unshaped for weeks previously.

 

[Diesal]

Ok, ok, ranger is back, but his return from hiatus doesn't improve anything by a long shot.
There are lingering issues which I feel need to be addressed.
A) Have the usage thresholds been tweaked, because I seem to move the bar a lot faster these days with the same usage patterns?
B) Will the fix, scheduled to be implemented on Wednesday address the issue, where the internet simply does not work in the evenings, i.e. 5 PM to 11 PM?
C) Steaming performance, buffering when streaming at 144p is just not on (although this could be due to B) this needs to be addressed as well.

Anyone else have anything to add?

 

[reactor_sa]

Agree with A)

 

[ranger]

With all due respect, what does it matter what the tracker says?

If it says you are a power user, it means that a purely technical fix to your problem is not possible.

I agree there should be a more comprehensive description of the exact behaviour of our uncapped products, but 200GB actually costs us at least 5 times what you pay for your account just in bandwidth (not counting staff, infrastructure, etc.).

The throttling is a deterrent, which is why it is 24x7. The incentive for efficient use is not taking traffic between 00h00 and 06h00 into account.

 

[Electric]

ranger - I find it tough to believe throttling is to blame in most situations.

My line runs like total shyte on Telkom Uncapped except for nzb downloads which are always 100% 24/7.
To date I have used 38gb on my uncapped account due to the poor performance.

The same cannot be said for Afrihost capped account which is running like a dream.
My telkom uncapped account used to out perform the afrihost accounts now it's a total waste of time.

PE

 

[ProfA]

If it says you are a power user, it means that a purely technical fix to your problem is not possible.

I agree there should be a more comprehensive description of the exact behaviour of our uncapped products, but 200GB actually costs us at least 5 times what you pay for your account just in bandwidth (not counting staff, infrastructure, etc.).

The throttling is a deterrent, which is why it is 24x7. The incentive for efficient use is not taking traffic between 00h00 and 06h00 into account.

So how does this solve my problem? Basically what you are saying, is that it is better that I leave.

 

[ProfA]

Being one of the cheaper uncapped accounts, do you seriously expect more than 200gb from a 2mb line, without being throttled?? Seriously??
And do you schedule your downloads for 12-6? Because I know the news protocols were running unshaped for weeks previously.

If I could do +-170GB per month on my 1MB line and account without this sort of throttling, then yes, basic maths says that double that could be expected. YES.

 

[Wackyza]

If it says you are a power user, it means that a purely technical fix to your problem is not possible.

I agree there should be a more comprehensive description of the exact behaviour of our uncapped products, but 200GB actually costs us at least 5 times what you pay for your account just in bandwidth (not counting staff, infrastructure, etc.).

The throttling is a deterrent, which is why it is 24x7. The incentive for efficient use is not taking traffic between 00h00 and 06h00 into account.

Its helarious. When i signed a contract with telkom 10 months ago i didnt expect any of this. At that time, you could do as much as you want really, anytime of the day. There was throtteling in place for serious abusers, but it was like e.g. 400gb on a 4mb line. Not that i ever did that. Most i did was 180gb. So my bar on the tracking rarely got anywhere.

However, lately u cannot stream ANYTHING, you are quietly implementing tighter limits, all of this while u ignored our queries here. What did you guys do there to screw this up so badly in 10 months? I mean prices for IPC have dropped. Yet you have locked us down by 50% in this time period.

No wonder u have been ignoring our queries for the past 3-4 months and why u been absent. I can only think you do not agree with the level of service we are receiving yourself personally...

 

[skimread]

I agree there should be a more comprehensive description of the exact behaviour of our uncapped products, but 200GB actually costs us at least 5 times what you pay for your account just in bandwidth (not counting staff, infrastructure, etc.).

Lots of us make heavy use of youtube which videos I assume is cached locally. So for you to say cost price for uncapped happens at a usage of 40GB (200GB/5) is not truthful.

Regarding the price not including staff I think that Telkom Internet customers will attest that Telkom Internet support staff is significantly worse than any other ISP so I would expect additional value in bandwidth or it would not make sense to stay.

 

[retired]

Glad Ranger is back and that at least there appears to be a light at the end of tunnel but why have we not been kept in the picture right from the start of the problems? In fact many of us including myself are still in the dark as to why the Telkom service deteriorated so badly and only now are we being told that yes there is a problem and that Telkom have plans .......

Telkom are so not building good relationships with their clients and in the future this will hurt them.