Telkom Internet Capped/Uncapped User Feedback (Pt2)

[ponder]

I just had a guy from TI call me. Asked me to upgrade the firmware on my Netgear DGN2200. He says most people having the problems I'm experiencing are related to that with this specific modem. I'm already on the latest firmware, so that ruled that out. Says all is looking fine from their side. Gonna try another router for a couple of days so I can rule that out as being a contributing factor.

It's not your router. It's not your line. It's not your PC. It's not your OS.

 

[Gboss]

I just had a guy from TI call me. Asked me to upgrade the firmware on my Netgear DGN2200. He says most people having the problems I'm experiencing are related to that with this specific modem. I'm already on the latest firmware, so that ruled that out. Says all is looking fine from their side. Gonna try another router for a couple of days so I can rule that out as being a contributing factor.

I'm using a D2750U - I doubt its your router.

Pings to Cape Town on speedtest are 160ms. Thats better than the 700ms I was getting yesterday.
International is not bad at around 330ms , should be between 200 and 220ms.

EDIT:
Jozi
Cape Town
International

 

[MickeyD]

I wish a person could reach through the telephone line and bitchslap call centre operators who offer this type of advice!

 

[OtakuD]

Ping was fine most of today but 5-6PM bam, back to 250+ on local.... Time to switch? This has been going on a good few weeks now

 

[shanezn]

It's not your router. It's not your line. It's not your PC. It's not your OS.

I'm confident that's not the problem either, but if (when) I have the same problem, I want to see what their reason (excuse) is then. They even gave me a Telkom test account to try. Same story. Tried my mate's Afrihost account a few days ago and it was perfect. Tried FNB account last night and had similar issues. Gonna sign up for the Afrihost free 1GB and check that against TI to see if I experience the same problems.

 

[ponder]

Ping was fine most of today but 5-6PM bam, back to 250+ on local....

Same here.

 

[shanezn]

Can't get the Afrihost free 1GB. Tried to sign up and it says my landline already has ADSL

 

[genetic]

View attachment 133055

Here's what my 4mb line looks like today.

This is what my 2mbps line looks like every day (international).

 

[shanezn]

Speedtest as of a minute ago ...

Local

Last Result:
Download Speed: 3476 kbps (434.5 KB/sec transfer rate)
Upload Speed: 429 kbps (53.6 KB/sec transfer rate)
Latency: 66 ms
7/17/2014 8:05:46 PM

International

Last Result:
Download Speed: 392 kbps (49 KB/sec transfer rate)
Upload Speed: 338 kbps (42.3 KB/sec transfer rate)
Latency: 521 ms
7/17/2014 8:06:43 PM

International seems to be the issue mostly.

 

[ponder]

 

[MickeyD]

 

[Grouter]

Telkom Internet 4 meg uncapped completely dead here in the southern cape. Nothing. Posting from an Afrihost free connection.

 

[MickeyD]

Telkom Internet 4 meg uncapped completely dead here in the southern cape. Nothing. Posting from an Afrihost free connection.

Just did those tests on my 4Mbps account...

Strange!

 

[ichigo]

Also getting 300 ms on my capped Telkom Account luckily I have a backup account for gaming.

 

[Spamhater]

Useage so far on 2Mb uncapped home line

 

[diane7]

You chaps must realise the bar does NOT MOVE up gradualy ( next jump will be orange ) I stayed in orange for 2 weeks
also was a RED Power User for about 5 Days ...Speed was ok .

My take on the whole speed Throtteling thing is ( as Ranger said ) "we will not throttle you if you have a bad month" ... me thinking if your usage is always lowish and you use a bit Extra fine ..

BUT IF YOU always go for how much can I get out ( and push the unknown limmit you will get less and be throttled .to a speed less than Dial UP ..

I was Throttles lots on my 1 meg line Upgraded to a 2 meg (+Telkom upgrade ) I am Quiet Happy with everything
School hols XBOX going full time + 2 laptops connected to my setup

every now and again My son comes to ask Please pause a download his Game is lagging
just come on this site and see Everyone is complaining about some performance ..

 

[])ragon_\/oid]

Local ping is pathetic tonight. Got 362 on a local battlefield 4 server. 5th hop over 300ms.

 

[genetic]

Local ping is pathetic tonight. Got 362 on a local battlefield 4 server. 5th hop over 300ms.

 

[])ragon_\/oid]

C:\Users\Administrator>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.5.1
2 10 ms 10 ms 10 ms ti-224-32-01.telkomadsl.co.za [105.224.32.1]
3 31 ms 29 ms 41 ms ti-224-0-06.telkomadsl.co.za [105.224.0.6]
4 17 ms 13 ms 13 ms ti-224-0-13.telkomadsl.co.za [105.224.0.13]
5 343 ms 340 ms 339 ms 165.165.216.221
6 348 ms 355 ms 354 ms rrba-ip-lir-1-gig-7-1-0.telkom-ipnet.co.za [19
43.52.42]
7 84 ms 91 ms 98 ms rrba-ip-se-2-gig-2-0-0-102.telkom-ipnet.co.za
96.43.25.138]
8 75 ms 77 ms 76 ms internet-solutions-gw.telkom-ipnet.co.za [196.
.127.182]
9 70 ms 70 ms 70 ms ar2-rba-gi0-1.ip.isnet.net [168.209.1.172]
10 349 ms 353 ms 371 ms mi-za-rba-gsrpe2-gi1-1-0.ip.isnet.net [168.209
6.250]
11 * * * Request timed out.
12 83 ms 148 ms 86 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2
10G.za.africainx.net [41.84.12.151]
13 385 ms 393 ms 387 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE
.africainx.net [41.66.132.246]
14 385 ms 388 ms 392 ms core-access-switch1.jnb1.host-h.net [197.189.1
.1]
15 112 ms 100 ms 97 ms row-access-switch1-row3-4.jnb1.host-h.net [197
89.193.36]
16 348 ms 345 ms 354 ms 197.242.89.170

Trace complete.

C:\Users\Administrator>tracert 152.111.192.241

Tracing route to 152.111.192.241 over a maximum of 30 hops

1 2 ms 1 ms 1 ms 10.0.5.1
2 10 ms 10 ms 12 ms ti-224-32-01.telkomadsl.co.za [105.224.32.1]
3 18 ms 14 ms 13 ms ti-224-0-06.telkomadsl.co.za [105.224.0.6]
4 17 ms 18 ms 14 ms ti-224-0-13.telkomadsl.co.za [105.224.0.13]
5 321 ms 325 ms 320 ms 165.165.216.221
6 344 ms 337 ms 330 ms rrba-ip-lir-1-gig-5-0-0.telkom-ipnet.co.za [196.
43.52.38]
7 90 ms 83 ms 82 ms rrba-ip-se-2-gig-2-0-0-102.telkom-ipnet.co.za [1
96.43.25.138]
8 104 ms 94 ms 85 ms 197-80-97-22.jhb.mweb.co.za [197.80.97.22]
9 96 ms 94 ms 98 ms tengig-0-0-0-3-vic-p-2.mweb.co.za [197.80.7.34]

10 339 ms 340 ms 346 ms tengig-0-0-0-0-cpt-p-1.mweb.co.za [197.84.4.34]

11 340 ms 335 ms 342 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
12 87 ms 80 ms 78 ms 196.28.178.66
13 102 ms 100 ms 97 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]

14 367 ms 370 ms 360 ms 152.111.192.241

Trace complete.

C:\Users\Administrator>tracert google.co.za

Tracing route to google.co.za [74.125.233.87]
over a maximum of 30 hops:

1 1 ms 5 ms 1 ms 10.0.5.1
2 13 ms 11 ms 11 ms ti-224-32-01.telkomadsl.co.za [105.224.32.1]
3 27 ms 26 ms 33 ms ti-224-0-06.telkomadsl.co.za [105.224.0.6]
4 30 ms 35 ms 25 ms ti-224-0-13.telkomadsl.co.za [105.224.0.13]
5 378 ms 372 ms 349 ms ti-228-0-17.telkomadsl.co.za [105.228.0.17]
6 23 ms 23 ms 22 ms 105.187.249.6
7 15 ms 14 ms 15 ms 105.187.249.22
8 353 ms 360 ms 360 ms 64.233.174.57
9 63 ms 65 ms 67 ms jnb01s02-in-f23.1e100.net [74.125.233.87]

Trace complete.

View attachment 133561

View attachment 133565

Based in Johannesburg.

 

[mrudling]

Also suffering from local ping's again tonight. Have we revived any confirmation that this problem exists?