Telkom Internet Capped/Uncapped User Feedback (Pt2)

[Gboss]

OMG!! I stand corrected then. He could be switching accounts for daytime peak usage ?

LOL, no switching neccessary, I took the 200gig Fusion uncapped account so I'm still on the unshaped capped data
But I did downgrade and keep Telkom with a 10gig cap as a backup/test account.

 

[AntiGanda]

Yes Electric is right guys, I had a Ti uncapped account. I'm with CW since the 1st.

That doesn't mean I can't comment here I hope?

Do I need to disclose anything? I dont have shares in CW, yet

Just kidding, but I had the same issues when I was using the SAIX server. Just hop onto sunnyusenet.com and sign up for the trial account. Setup nzbsa to use SSL and port 443 (IIRC) and watch your nzb's fly at line speed

NZB data still adds to the total. The only effect is that it will work for you during the day, which TI does not allow for torrents at present.

 

[Yuu]

NZB data still adds to the total. The only effect is that it will work for you during the day, which TI does not allow for torrents at present.

NO! Ti never said they do not allow but simply that the protocol is shaped and you won't 1) get full speeds [possible though] & 2) Your TiTracker will go red before you shout at your keyboard ........you are just safer in their night surfer zone. If you fired up a torrent, i doubt it will run at 0KB/s [although not ruling out past situations with that ].


Thanks @Gboss .

 

[Gboss]

NZB data still adds to the total. The only effect is that it will work for you during the day, which TI does not allow for torrents at present.

All data done during the day adds to your total. If like me you have a 4MB line and you needed that latest "linux distro" immediately I would download it. Throttle limit on 4MB is around 300-400gigs.
Honestly, up until recently I used to only start scheduling my big downloads to 00:00-06:00 when my usage bar was half way or orange. And I still never got throttled.
Then again my average was around 120-150gigs so I was safe on 4MB as I'd have to use double that data during the day to get throttled.

Day time torrents were a little more hit and miss with Ti during the day. Some days line speed other days 50kB/s. But nzbs using sunny were line speed all day.

I challenge you to try use sunnyusenet's free trial and download an nzb now. If everything is okay with your exchange/line you should get line speed.

PS: use the SSL port 443

 

[Gboss]

NO! Ti never said they do not allow but simply that the protocol is shaped and you won't 1) get full speeds [possible though] & 2) Your TiTracker will go red before you shout at your keyboard ........you are just safer in their night surfer zone. If you fired up a torrent, i doubt it will run at 0KB/s [although not ruling out past situations with that ].


Thanks @Gboss .

Yeah I doubt he'll get 0 throughput on torrents unless there's other issues at hand. I would like to see AntiGanda's line stats etc.
The man/girl (no offense, I cant tell gender via a forum) has been on a helluva mission of late
Ti always worked well for me no issues bar the recent one with the IPC and at the start of the year. I'm sure you can atest to the fact that when Ti works it works WELL

 

[AntiGanda]

NO! Ti never said they do not allow but simply that the protocol is shaped and you won't 1) get full speeds [possible though] & 2) Your TiTracker will go red before you shout at your keyboard ........you are just safer in their night surfer zone. If you fired up a torrent, i doubt it will run at 0KB/s [although not ruling out past situations with that ].


Thanks @Gboss .

I get your point, but it's just semantics. A speed so low it isn't worth bothering can easily be classed as not allowing.

 

[Gboss]

I get your point, but it's just semantics. A speed so low it isn't worth bothering can easily be classed as not allowing.

But there are other means of getting your fix without using torrents.

Are you gonna take my challenge?

If you don't get line speed then there's other factors at play...

PS: you could try another ISP like CW. But use this code 01a747fee4 will give you extra free unshaped bandwidth, stronger erections, return lost lovers and your mother-in-law will cancel her xmas visit

 

[AntiGanda]

Yeah I doubt he'll get 0 throughput on torrents unless there's other issues at hand. I would like to see AntiGanda's line stats etc.
The man/girl (no offense, I cant tell gender via a forum) has been on a helluva mission of late
Ti always worked well for me no issues bar the recent one with the IPC and at the start of the year. I'm sure you can atest to the fact that when Ti works it works WELL

What speed do your torrents run at during the afternoon?

 

[ranger]

Yeah I doubt he'll get 0 throughput on torrents unless there's other issues at hand. I would like to see AntiGanda's line stats etc.
The man/girl (no offense, I cant tell gender via a forum) has been on a helluva mission of late
Ti always worked well for me no issues bar the recent one with the IPC and at the start of the year. I'm sure you can atest to the fact that when Ti works it works WELL

Note that some some of the issues we encountered near the beginning of this year were resolved by some policy changes recommended by our vendor support staff, which used an undocumented feature of their platform, but resulted in reduced throughput for p2p. We put in some additional changes to apply the original policy during the much quieter times.

A different approach to resolving the original issue without impacting the p2p throughput is available in a recent software release, and the upgrade to that release was completed this week.

We are still conducting some testing, but we hope to restore the p2p throughput to how it was before within 10 days or less (assuming we don't have too many operational issues like we have had so far this week).

 

[ranger]

I get your point, but it's just semantics. A speed so low it isn't worth bothering can easily be classed as not allowing.

Could you provide specifics? I started a new torrent a few minutes ago, and it has been running at 50kB/s most of the time since then (I have time-based limits though, current limit is 64kB/s). While that is 10% of my line speed, it isn't 0. There are improvements coming soon though, see above post.

 

[AntiGanda]

Could you provide specifics? I started a new torrent a few minutes ago, and it has been running at 50kB/s most of the time since then (I have time-based limits though, current limit is 64kB/s). While that is 10% of my line speed, it isn't 0. There are improvements coming soon though, see above post.

If I start a torrent at 12pm (say), it can easily max at 5-10kb/s if I'm lucky. Usually it sits at 0, then climbs to 3 and back to zero for a few minutes. That's what your shaper is doing to a 2Meg line.

I'm struggling currently to stream news video on the lowest setting out of 4.

I'm about to jump on a BF3 server, where I'm going to be the last to join the game (not a great position to start in) and it will run at quite slo-mo speeds until around 11:20PM when everyone else logs off. This started when TI implemented the new FUP policy.

There is the occasional day when things are better. I routinely queue up torrents after 00:00Hrs when they jump to a maximum of 230kb/s.

I can live with rescheduling torrents, but the poor streaming and gaming is unacceptable, since gaming is only possible late in the evening and can't impact your business hour peak.

We are also confused by the conflicting statements eminating from TI - one saying don't game and another saying they are prioritised.

 

[ranger]

If I start a torrent at 12pm (say), it can easily max at 5-10kb/s if I'm lucky. Usually it sits at 0, then climbs to 3 and back to zero for a few minutes. That's what your shaper is doing to a 2Meg line.

Do your torrent client setting allow or *require* encryption?

I'm struggling currently to stream news video on the lowest setting out of 4.

Where is the video from?

I'm about to jump on a BF3 server, where I'm going to be the last to join the game (not a great position to start in) and it will run at quite slo-mo speeds until around 11:20PM when everyone else logs off. This started when TI implemented the new FUP policy.

All recognised gaming traffic is prioritised. It may be something besides shaping causing the problem. If you log a support ticket (e.g. email support at telkomsa dot net) and PM me the ticket number, we will get someone to understanf and resolve or workaround the problem.

When exactly did this change? I doubt you know exactly when what changed, our call centre doesn't remember, and the latest communications were sent by people who were very late and didn't vet their info, whereas I know exactly what changed where and when.

I can live with rescheduling torrents, but the poor streaming and gaming is unacceptable, since gaming is only possible late in the evening and can't impact your business hour peak.

Our peak is between 19h00 and 21h30.

We are also confused by the conflicting statements eminating from TI - one saying don't game and another saying they are prioritised.

You can believe a team of newly appointed people in the "customer experience office" who have no involvement in marketing product management or technical operations, or you can work the small team that understands the techical implementation of our shaping policy and can find what is causing your gaming latency, or if not, accommodate specific games or game servers in some custom policy we wrote to work around misidentification of some flows involved in gaming.

But, I can't change what the customer experience office decides to send to the media. I suspect there is some politics involved here allowing them to send what they think best without consulting other stakeholders (who up until recently vetted all communication with TI subscribers).

 

[AntiGanda]

Do your torrent client setting allow or *require* encryption?

It's a setting, currently off. I'm sure I can encrypt, but that just hides your IP as far as I know.

Where is the video from?

News sites like France24. I can predict if games are not going to work if I struggle with video streaming. This occurs at the same time.

All recognised gaming traffic is prioritised. It may be something besides shaping causing the problem. If you log a support ticket (e.g. email support at telkomsa dot net) and PM me the ticket number, we will get someone to understanf and resolve or workaround the problem.

I have opened several tickets which get closed without contacting me and the problem is not resolved. Recently they referred to the new TI policy about gaming & torrenting, saying that's the reason.

When exactly did this change? I doubt you know exactly when what changed, our call centre doesn't remember, and the latest communications were sent by people who were very late and didn't vet their info, whereas I know exactly what changed where and when.

It started weeks before the press releases about this new FUP policy TI introduced. Telkom said I was capped, but the bad experience continues at month start. I didn't get the landing page at all - never have which is why I question if they were correct about beeing capped or not.


Our peak is between 19h00 and 21h30.

I couldn't play a game properly today after 00:00Hrs even. Things are worsening.

You can believe a team of newly appointed people in the "customer experience office" who have no involvement in marketing product management or technical operations, or you can work the small team that understands the techical implementation of our shaping policy and can find what is causing your gaming latency, or if not, accommodate specific games or game servers in some custom policy we wrote to work around misidentification of some flows involved in gaming.

But, I can't change what the customer experience office decides to send to the media. I suspect there is some politics involved here allowing them to send what they think best without consulting other stakeholders (who up until recently vetted all communication with TI subscribers).

As a customer this is not my concern. TI sent a warning saying gaming is not encouraged at the same time as games went crap. Same with torrents. They used to work well during the day and now it as if they are turned way way low or off. If I switch to another test ISP it all works again. Clearly heavy shaping on Telkom.

See my answers between your replies. I'll think about sending you a fault ref.

 

[Gboss]

What speed do your torrents run at during the afternoon?

Right now I get line speed but that's because I'm with CW now.
When I was with Ti I would get anywhere between 50kB/s to 200kB/s to even line speed on occasion.

so did you try the free trial and test an nzb?

 

[Grouter]

Just for a bit of FYI:

I started a (well-seeded) 700 Mb torrent this morning at 5:10am. It came in at 410Kbps for about 50 minutes. It was finished before 6am. TI 4 meg uncapped.

@Ranger: Please don't touch anything here in the Southern Cape, 'cos at the moment everything's just peachy!

 

[Zyzzyva]

Done about 23 gigs between 12 and 7am so far this month and still no green bar. I'm quite happy scheduling my downloads with that being the case.

 

[shanezn]

I'll think about sending you a fault ref.

That's quite a $hit attitude to have toward someone trying to assist you. If you're that unhappy, why not just change your ISP ?

 

[vangoroth]

Hi all
Glad to hear that ti is on the road to recovery
I would like to just ask one or two things if anyone can assist me

Does anyone know what the throttle data limit for a 10mbps uncapped line is atm
I usually schedule my down loads at the 12am to 7 am night surfer period but towards the end of the month i often switch to use day time as well so as to get as close to the maximum possible data per month without reaching throttle limit (as i play games every evening and i don't want to be throttled in my gaming)

Also would like to ask what software you use to measure cumulative data totals for the month as on the ti tracker for telkom it only shows the green usage bar and i can't find a link anywhere to see exactly how much data i am using

Best regards
From vangoroth

Long live starcraft2!!!!!!!!!!!!!!
[email protected]

 

[MickZA]

Does anyone know what the throttle data limit for a 10mbps uncapped line is atm

Also would like to ask what software you use to measure cumulative data totals for the month as on the ti tracker for telkom it only shows the green usage bar and i can't find a link anywhere to see exactly how much data i am using

1) Most I've done is 480GB, never gone over 60% on TI Tracker

2) http://userstats.adsl.saix.net/

 

[shanezn]

Hi all
Glad to hear that ti is on the road to recovery
I would like to just ask one or two things if anyone can assist me

Does anyone know what the throttle data limit for a 10mbps uncapped line is atm
I usually schedule my down loads at the 12am to 7 am night surfer period but towards the end of the month i often switch to use day time as well so as to get as close to the maximum possible data per month without reaching throttle limit (as i play games every evening and i don't want to be throttled in my gaming)

Also would like to ask what software you use to measure cumulative data totals for the month as on the ti tracker for telkom it only shows the green usage bar and i can't find a link anywhere to see exactly how much data i am using

Best regards
From vangoroth

Long live starcraft2!!!!!!!!!!!!!!
[email protected]

When I really pushed my 4mb Uncapped in May, I did 260GB. The most I've ever done, and this was all daytime/peak usage. Never used the 00:00-6am time frame. The green bar was only half way by month end, and I've never been throttled. From what I've gathered, reading other member's posts here, the midnight-7am download window doesn't affect the usage bar at all, so theoretically you could do a LOT more on 10mb if your downloads are scheduled during that time.