Telkom Internet Capped/Uncapped User Feedback (Pt2)

ranger said:
Sure, but you seem to think thst because I don't use it, all us fuddy-duddies at Telkom block it cos we can't figger them there new-fangled electric calculating machines out and why they need the telephone line but don't make any sounds.
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:D
 
@ranger On a different issue, I encountered the poor international speed issue again, usual local fine, pings all fine, just slow international. This happened after I had to turn off router etc due to storm incoming. When turned it on, international was slow. I remember a few weeks back the mention of ip address issues, so, I did a few reconnects to change ip address and eventually got one that was running full speed again... not sure if it was just a coincidence that speed corrected itself or if there is an issue with some ip addresses being somehow slower than others, anyway, just thought I'd mention it
 
Foxhound5366 said:
That's some interesting information ranger, and it's something I don't recall seeing anywhere on Telkom's website while researching the products initially. Can you please suggest to your teams that while they're hashing out what to disclose to the public, that they also re-do the marketing material from a technical perspective? Right now you're operating from the assumption that people know what they want, but there is very little in the way of explanatory sales materials on Telkom's website.
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Yes, we know our Marketing guys seem to think that they can send an email out about a new feature, and everyone in the country will be able to find this information a year later ...

We have some initiatives to address some of this, but as responsibility for maintenance of the product info on the website may be moving around, I can't promise anything.
 
ellyally said:
@ranger On a different issue, I encountered the poor international speed issue again, usual local fine, pings all fine, just slow international. This happened after I had to turn off router etc due to storm incoming. When turned it on, international was slow. I remember a few weeks back the mention of ip address issues, so, I did a few reconnects to change ip address and eventually got one that was running full speed again... not sure if it was just a coincidence that speed corrected itself or if there is an issue with some ip addresses being somehow slower than others, anyway, just thought I'd mention it
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After an afternoon and evening of horrendously slow speeds and insane buffering I gave up and signed up for a capped account with another ISP.
 
I think I have had it with Telkom Internet Uncapped. My line was down for quite a while in November and December and still, no techie from Telkom phoned me to fix it or pitched at my house. Once I fixed it myself, I started getting calls from them.

Now, to the uncapped part. I have an uncapped line and stated using a streaming service. All worked fine, as it should, until late in December, when my line got cut. Not throttled, as I might have expected, but completely cut. Internet went down, and when I opened my browser, I was greeted with a message to the effect that my uncapped usage is negatively impacting on other users. In that message is a link to my usage, which, if I opened it, said it was no applicable to me, as I am on an uncapped account.

So I was cut off and phoning Telkom or emailing their social guys here did not help. They could and did not fix the first fault with my line, so why should they do anything now when they knowingly cut me off.

In short, Telkom uncapped is not uncapped. If you use more than what Telkom secretly deem enough, they will cut you off, not just throttle you. No warning from their side about your usage or a usage meter with a green/yellow/red status bar. Time to look for an ISP that cares more.
 
Lord Farquart said:
In short, Telkom uncapped is not uncapped. If you use more than what Telkom secretly deem enough, they will cut you off, not just throttle you. No warning from their side about your usage or a usage meter with a green/yellow/red status bar. Time to look for an ISP that cares more.
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That is just a warning page, you accept that you have used it a lot (on that page) and then it starts working again.
 
whatwhat said:
That is just a warning page, you accept that you have used it a lot (on that page) and then it starts working again.
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There is/was no accept button. 2 days later it came back.

EDIT: Unless I missed something?
 
MickeyD said:
@ranger, something is seriously stuffed up in PE. Only 500MB last night during nightsurfer!!
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I noted a few pages back that there is something we need to address ... nothing could have changed since Friday as we are in change freeze and this would be a non-trivial change. We may be able to do something about it this week.
 
ranger said:
I noted a few pages back that there is something we need to address ... nothing could have changed since Friday as we are in change freeze and this would be a non-trivial change. We may be able to do something about it this week.
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Thanks... I'm a patient man!

Strange that the service degradation happened in a freeze period when no major changes should have been allowed?

I do know that NIP are resuming today with significant traffic management changes in the PE area. This should not have affected me over the last 4/5 days though (as they were mostly on leave and due to the freeze period).
 
ranger said:
I noted a few pages back that there is something we need to address ... nothing could have changed since Friday as we are in change freeze and this would be a non-trivial change. We may be able to do something about it this week.
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Hi "ranger" Compliments of the season. Lets hope 2015 is better than 2014.

We were going along "swimmingly" into the year-end with excellent performance but almost like the hangovers after a good New Years eve party everything went haywire on 1st January and more or less remained awful although in the early our of this morning we appeared to be a lot better. So far today experiencing an improvement.
 
ranger said:
I noted a few pages back that there is something we need to address ... nothing could have changed since Friday as we are in change freeze and this would be a non-trivial change. We may be able to do something about it this week.
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Just confirming that nightsurfer p2p performance is still shot as I previously reported.

Traffic.jpg

Strange thing is that p2p is running fine during business hours and only seems to get shaped in the evening. I'm going to keep a close eye on TItracker as most of my torrents are only completing outside of nightsurfer.
 
retired said:
Hi "ranger" Compliments of the season. Lets hope 2015 is better than 2014.

We were going along "swimmingly" into the year-end with excellent performance but almost like the hangovers after a good New Years eve party everything went haywire on 1st January and more or less remained awful although in the early our of this morning we appeared to be a lot better. So far today experiencing an improvement.
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Nope still not right. :cry:
 
MickeyD said:
Thanks... I'm a patient man!

Strange that the service degradation happened in a freeze period when no major changes should have been allowed?
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DSLAM cutovers to ME backhaul seem to have been going faster during change freeze than before it.
 
Netflix and Hulu still unusable in the P of E on my 10mb Telkom account… :o

Switching over to an Afrihost account and wondering if I'll ever switch back. Waste of money.
 
ranger said:
DSLAM cutovers to ME backhaul seem to have been going faster during change freeze than before it.
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Also found my problem... I was only monitoring my own DLs. Logged into SAIX stats this morning and then had a few stern words with my kids!! Steam and XBox...

Scan_016.jpg

Still does not explain the last two days, though.

Local mates tell me they were called into emergency telecons this morning regarding network issues.
 
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