Telkom Internet Capped/Uncapped User Feedback (Pt2)

[ponder]

TI is very broken at the moment, battled my ass off just to post this.

 

[MickeyD]

All fine here in my necks of the PE woods...

 

[MickZA]

Strange, all fine here

... I was anticipating there might be hassles with the new priority feature conflicting with traffic shaping on my IPCops but so far OK.

 

[Unhappy1]

All running fine here in Dbn.

 

[Big Bean]

Not sure whats going on with my TI account, my backup Afrihost account gives the same issue but backup openweb is fine:

Tracing route to wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [10.0.0.2]
2 9 ms 10 ms 10 ms wblv-ip-esr-3.south.dsl.telkomsa.net [105.224.80
.1]
3 212 ms 214 ms 204 ms ipc-1-up.south.dsl.telkomsa.net [105.226.0.6]
4 219 ms 215 ms 210 ms ipc-aggr-1.south.dsl.telkomsa.net [105.226.0.13]

5 172 ms 175 ms 177 ms 196.25.103.93
6 * 54 ms 56 ms 196.43.39.78
7 214 ms 213 ms 219 ms 196.43.25.205
8 196 ms 204 ms 209 ms wbs-ip-hsll-1-gig-2-1-0.telkom-ipnet.co.za [196.
43.52.62]
9 158 ms 160 ms 164 ms wbs-ip-cat-1-fwsm-speedtest.telkom-ipnet.co.za [
196.25.37.2]
10 233 ms 215 ms 217 ms wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]

 

[MickeyD]

Dl's are pretty good!! 4Mbps account...

 

[bekdik]

my 2Mb/s is working fine

 

[CuriouS]

Quick question, is it normal that to order an account I need to put all sorts of details like my employer information? I'm not quite sure I like that...

 

[elf_lord_ZC5]

Kid was moaning about bad lag, last night ... , everything looked fine otherwise - playing Dota2

 

[ranger]

Not sure whats going on with my TI account, my backup Afrihost account gives the same issue but backup openweb is fine:

It looks like there may be a problem with capacity from the IPNet router (105.226.0.5, the other side of the link to hop 3) to the rest of IPNet. If your Afrihost connection uses an IPC link through the same IPNet router, that would explain it. We have requested an explanation from Telkom Wholesale.

Our other router in the region (connected to a different IPNet router) wasn't experiencing any problems.

 

[Kensei2605]

@ranger
Is there a way I can see when my line is migrated back from my isp to telkom ? Or is it a waiting game for twee weeks ?

 

[Kensei2605]

Anyone knows why when Im downloading nntp its very eratic up and down 1mb to 0 kb. Speed test, mtr, tracert latency all fine

 

[slvR]

Anyone knows why when Im downloading nntp its very eratic up and down 1mb to 0 kb. Speed test, mtr, tracert latency all fine

Which provider are you using?

 

[Kensei2605]

Which provider are you using?

Telkom do premium 10mb

 

[slvR]

Telkom do premium 10mb

No which NNTP provider are you using?

 

[MidnightZA]

I called telkom to activate a 10 meg uncapped account. They activated a 10 meg line speed but with a 4 meg uncapped data package.
Another professional act by the skilled employees of telkom

 

[Kensei2605]

Still using is as July is my cancellation month with pref isp

 

[Big Bean]

It looks like there may be a problem with capacity from the IPNet router (105.226.0.5, the other side of the link to hop 3) to the rest of IPNet. If your Afrihost connection uses an IPC link through the same IPNet router, that would explain it. We have requested an explanation from Telkom Wholesale.

Our other router in the region (connected to a different IPNet router) wasn't experiencing any problems.

How should I go about resolving the issue? Should I log a fault with telkom or TI?

 

[ponder]

How should I go about resolving the issue? Should I log a fault with telkom or TI?

TI

Telkom provides the adsl line, TI provides your internet access & they must sort this out wit SAIX upstream.

 

[ranger]

How should I go about resolving the issue? Should I log a fault with telkom or TI?

Not necessary, we have a fault open already, but it is still being investigated.