Ok, thank you for reply, I always full of respect for a Telkom people on the ground. But main window of interaction for us, consumers is a call centre. I do not want and so the plenty of the other users, and do not have the time either to deal with automated services, on-line forms, call back options, Facebook or twitter nonsense. I simply want to call to reasonably clued ALIVE person which can answer my service related question within say reasonable waiting time of say 5 min. I do not even dream about 5 rings. If I have to waste a good part of the hour on hold and after being transferred to clueless person in wrong department etc - it is destroying a good job of company on spot. In fact a good support is enough to consider a switch as far as I concern. A bit like a fat fly in your tasty soup, puts me off. But beside that main question still stands. How all the world CAN AND DOING far superior networks development for a lot less and that include a lot bigger physically BRICS countries and a lot cheaper? I travelled enough to see it myself. Why it is only here in SA providers beg users to restrict DATA instead the other way around? What shop will asking public to use less of their merchandise? Eskom? Why unlimited data is more or less standard in all but most trashed countries and even in the war zones like Ukraine or ISIS people use Facebook without too much data concern? Why? Why when you (not personally) compare the coverage and speeds overseas then always to include a remote rural areas with a few percentages of population and comparing it to the metro areas here? Thats not fair. Compare metro to metro, and lastly, cost of qualified labour here in SA is not that much more expensive than in BRICS. Times of chinese and russians engineers working for a loaf of bread or cup of rice are gone decades ago. Rather the other way around, and labour costs in the West are most definitely a lot higher. So why it is cost so much more per Gig in SA, even without starting on the speeds and reliability?
