Telkom Internet Capped/Uncapped User Feedback (Pt2)

The_Imp_ZA said:
Unrelated, but could you take a look at the Titracker? Firefox on my desktop, and chrome on my phone say that the connection is unsecure, and that the ssl has been configured incorrectly.

"The owner of secure.telkomsa.net has configured their web site improperly. To protect your information from being stolen, Firefox has not connected to this web site."

I would like to check my data usage, but yeah, not sure what's going on there.
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Please try again, and let me know if it is better now.

There are still some non-ssl assets which the developers have been asked to address.
 
Anyone having problems tonight?
Webpages don't load, but I can ping google through a trace route (although with 2 or more time-outs in the process)

Telkom site works fine
 
Any chance some of the issues we experiencing could be from people upgrading their Windows to W10 before the cut off date? Just a thought, though its been a very long time now, weeks.
Wonder if this is what Microsoft was trying to avoid by having it download in the back of everyones PC's so it wouldn't come to a crunch time, which could possibly now be the issue - well, one of them.
 
I have been having "internet shedding" for the past 3 or 4 nights in a row. Usually happens around 19:00 and lasts till pass 23:00. This is in the Northern Suburbs of Cape Town.
 
The_Mowgs said:
I have been having "internet shedding" for the past 3 or 4 nights in a row. Usually happens around 19:00 and lasts till pass 23:00. This is in the Northern Suburbs of Cape Town.
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My experience exactly. (Paarl)
Mine cut out from 20:00 tonight, same time yesterday but back up @ 21:00. Lets see when it comes back up tonight.
 
Yeah mine and my friends does the same, flatlines like a baws. Tested using my Vox account and it works fine. So don't think it's line. Its the acccounts. My buddy has a 10mb Uncapped account and I have a 10GB capped account.
 
ranger said:
We are investigating some anomalies in the Cape Town site.
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Thought I'd add, not just Cape Town site, Durban is also experiencing drop in quality, speed, connection at the above mentioned times as well. From 19:00 till around 23:00 too.
 
Unable to load a single website in the northern suburbs for between 2 and 4 hours every day for the last week, between 7 and 11pm. Today I have been experiencing the same issues for random periods over the last few hours.

Ping, traceroutes and small UDP packets work without any issues while affected by this fault. TCP connections completely fail to connect, existing TCP connections which have not dropped continue to function at extremely low throughput speeds. UDP speeds are extremely throttled and unreliable.
 
Cape Town ( 556 ) Same issue here ... no internet at all ... have to use free afrihost 1 Gig account. Telkom is broken. ( and it's capped account btw )

from this morning when it was working ( if you can be so kind to call it that )
Untitled-1i.jpg

Free afrihost account speeds were/are normal ...
 
Last edited:
Some changes have been made to address the problems experienced in the Cape Town site last night

We are not aware of a problem affecting our Durban site at present.
 
ranger said:
Some changes have been made to address the problems experienced in the Cape Town site last night

We are not aware of a problem affecting our Durban site at present.
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Thanks for update, will monitor tonight and give feedback
 
ranger said:
Some changes have been made to address the problems experienced in the Cape Town site last night

We are not aware of a problem affecting our Durban site at present.
Click to expand...
No problems so far in Cape Town tonight.
 
Okay, I am officially at my wits' end with Telkom.

THE STORY THUS FAR:

About a month ago, my internet connection (2GB uncapped account with MWEB, Telkom handles the line) started dropping frequently. It drops everywhere between every two minutes and every ten hours. No static on the phone line, and Telkom initially claimed all looked fine from their side.

I made the first fault report the day after this issue began. This ticket was closed a few days later without resolving the problem.

After discovering that this fault was marked "resolved", I made another, and requested an escalation. About a week after logging this fault, I received a phone call from a Telkom staff member who informed me that a technician would definitely be dispatched the following day. Nothing happened, and this fault, too, was closed about four or five days after I got this call.

Opening a third fault, I immediately escalated it with the customer service staff member I was talking to, and, the following day, escalated it further with a deputy regional manager, who assured me that he had marked this particular fault to only be cleared after a technician has physically visited my property (which, to date, none had).

This final ticket has now also been closed, without a single shred of assistance, and the problem persists.

So, I come to you guys and gals with my hat in my hands. Any ideas?
 
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