Telkom Internet Capped/Uncapped User Feedback (Pt2)

so dumb question, if in the unlikely even of my hood getting a fibre rollout, will they let me switch over to fibre or sit and wait out the 24months?
 
Mannemarak said:
so dumb question, if in the unlikely even of my hood getting a fibre rollout, will they let me switch over to fibre or sit and wait out the 24months?
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If it's any provider Telkom provides services on, you would probably be able to migrate (e.g. Vumatel has a 4Mbps option!) or upgrade (extending contract if relevant), e.g. to 10Mbps on Openserve.
 
@ranger. I got the 10mb uncapped deal from last month, they updated my line to 10mb, but my account is still 2mb.

Is it normal for it to take longer for the account to swap over to 10mb ?
 
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Draken said:
@ranger. I got the 10mb uncapped deal from last month, they updated my line to 10mb, but my account is still 2mb.

Is it normal for it to take longer for the account to swap over to 10mb ?
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Yes, I had to call several times and most of the times the technicians had no idea what I was talking about until one gentleman helped me and understood what I meant.
 
Draken said:
@ranger. I got the 10mb uncapped deal from last month, they updated my line to 10mb, but my account is still 2mb.

Is it normal for it to take longer for the account to swap over to 10mb ?
Click to expand...
I originally had a 4Mbps uncapped account. I cancelled the DSL, then requested transfer of telephone line, and downgraded the 4Mbps uncapped account to 10GB.

Once the line was transferred and working, I ordered the Do Premium Plus (10Mbps 100GB) bundle. Within 10 minutes I received a new username and password :-/.

(In theory, this shouldn't ne necessary, but when I told the agent I wanted to upgrade my existing TI account, they asked what telephone number it was on (at this stage there was only one telephone number, and TI accounts aren't linked to telephone number, they should have noticed the existing TIN number in OMS), I told them I only had one phone line, and after putting down the phone I got the SMS)

Once I have seen my bill, I will try and upgrade my original account to 100GB and cancel the new 100GB and hope the discount stays. If it doesn't, it should be less work to restore it than getting SIMs for my new account (and I will have to migrate mailbox contents too).

So, check in customerportal.telkomsa.net if you have a new TI account, if not you will probably need to phone.
 
The_Mowgs said:
Yes, I had to call several times and most of the times the technicians had no idea what I was talking about until one gentleman helped me and understood what I meant.
Click to expand...

Check what the above link says about your account. Else contact Sales and ask them to confirm the sales order went through as you are still on 4mbps data...
 
That's not right. Phone Telkom and ask whats up. go to sales confirm you have an active 10mbps uncapped data + line then work you way to the technical side...

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Lol check this crap:

ts.png

1 <1 ms <1 ms <1 ms TP-LINK.Home [192.168.1.1]
2 * * * Request timed out.
3 19 ms 17 ms 16 ms 105.224.0.49
4 15 ms 13 ms 15 ms 105.228.0.6
5 23 ms 21 ms 20 ms 105.224.0.13
6 11 ms 12 ms 13 ms 105.187.249.246
7 53 ms 55 ms 57 ms afrihost.ixp.joburg [196.46.25.127]
8 23 ms 22 ms 21 ms 169-1-5-77.ip.afrihost.co.za [169.1.5.77]
9 14 ms 13 ms 13 ms 169-1-21-3.ip.afrihost.co.za [169.1.21.3]
10 * * 14 ms gw.aserv.co.za [196.33.227.1]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.

WHAT THE FUUUUUUUUU IS THIS TELKOM????
 
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