That's great! Are you on ADSL?
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Do you think Bafana Bafana will win tonight?
Telkom Internet Capped/Uncapped User Feedback (Pt2)
- Thread starter bwana
- Start date
No fibre, so it might be limited to fibre users.
I have an issue and not sure how to sort it out anymore. a few days ago, over night my line just dropped speed, was always syncing at 5mb and then next morning stuck at 2.6mb and won't sync higher no matter what. Call centre said it is a problem with the exchange and technician said they lying cause it shows I'm syncing on 4mb but then tells me it must be a cable issue from my place to exchange/box.
Technician said a few days ago he will check and let me know but nothing till today still.....
Technician said a few days ago he will check and let me know but nothing till today still.....
FapCop
Expert Member
Been on a 10Mbps line for years. Still on 10Mb
Having issues here the past month and not getting anywhere with Telkom on the phone and can't even get hold of their mobile department on 081180, it just forwards to the normal 10210. On my unlimited home account I get 2GB free a month on mobile.... now for the second month I've noticed I'm not getting that any more and locks me out at 1GB usage. Not breaking any FUP/usage rules etc so this is rediculous. I don't have any data leaks either, I'm locked down like a... well yeah, lets just say everything is tracked and I know how much data is used, PC and mobile. So.... how may I sort this out? Anyone from Telkom able to give me a number I can call? December I only managed to be able to use 1.8GB before being locked out, January now 1GB and locked out. I'm meant to get 2GB as the contract states. Also, getting terrible speeds (half line speed) on ADSL past two weeks, being limited but only used 38GB for the month and no mention of any FUP limits on the portal. Shouldn't have any anyway at 38GB usage....
ranger
Expert Member
What do you mean by "locks me out'?
You should be redirected to a page on https://customerportal.telkomsa.net . This can only work for http (not https), but many OSs check connectivity over http for this reason.
I am on 100GB Softcap, getting 2GB mobile. I reached the 2GB limit over the holidays, and the Android device using this gave me the "You need to log in to use this wifi connection" dialog with customerportal.telkomsa.net showing a "You have reached your limit, log in for options" message, which is the way it should be.
Also, are you sure your APN is (still) correct? On some devices I have seen them change back to "Internet" by a configuration messages.
(Not disputing you have a problem, trying to narrow it down, since mine works correctly).
Including according to the Mobile tab on custometportal's Connectivity page?
Is your DSL sync speed correct? If you connect with guest@openserve, and speedtest on Openserve's speed test site (e.g. http://rosebank.spdtst.saix.net/ )at the time you have slow speeds on ylir TI account, do you get similar results?
Last edited:
Forgive my lack of knowing how to use quotes....
What do you mean by "locks me out'?
You should be redirected to a page on https://customerportal.telkomsa.net . This can only work for http (not https), but many OSs check connectivity over http for this reason.
Yes, sends me to that page which I refuse to agree to the conditions as I have not hit the cap of 2GB.
Also, are you sure your APN is (still) correct? On some devices I have seen them change back to "Internet" by a configuration messages.
(Not disputing you have a problem, trying to narrow it down, since mine works correctly).
No worries, I understand you trying to help
It is currently TelkomInternet which I also checked with the telkom guys today and they say that is correct.... I could give Internet a shot?
Including according to the Mobile tab on custometportal's Connectivity page?
Yes
Is your DSL sync speed correct? If you connect with guest@openserve, and speedtest on Openserve's speed test site (e.g. http://rosebank.spdtst.saix.net/ )at the time you have slow speeds on ylir TI account, do you get similar results?
Yes, with the network monitoring, shows data rapidly fall once it strikes 400kb/s. Averaging around 120kb at the moment but doesn't go above 400kb.
Update: Changing apn to "Internet" gives same result. No luck. Also update on local/international on the ADSL = Local is 10meg, international is where it sits like a 4meg line. I saw someone else here in Durban mention they also had slow speeds?
What do you mean by "locks me out'?
You should be redirected to a page on https://customerportal.telkomsa.net . This can only work for http (not https), but many OSs check connectivity over http for this reason.
Yes, sends me to that page which I refuse to agree to the conditions as I have not hit the cap of 2GB.
Also, are you sure your APN is (still) correct? On some devices I have seen them change back to "Internet" by a configuration messages.
(Not disputing you have a problem, trying to narrow it down, since mine works correctly).
No worries, I understand you trying to help
It is currently TelkomInternet which I also checked with the telkom guys today and they say that is correct.... I could give Internet a shot?Including according to the Mobile tab on custometportal's Connectivity page?
Yes
Is your DSL sync speed correct? If you connect with guest@openserve, and speedtest on Openserve's speed test site (e.g. http://rosebank.spdtst.saix.net/ )at the time you have slow speeds on ylir TI account, do you get similar results?
Yes, with the network monitoring, shows data rapidly fall once it strikes 400kb/s. Averaging around 120kb at the moment but doesn't go above 400kb.
Update: Changing apn to "Internet" gives same result. No luck. Also update on local/international on the ADSL = Local is 10meg, international is where it sits like a 4meg line. I saw someone else here in Durban mention they also had slow speeds?
Yuu
Executive Member
Thank heavens for backup sim 
that comes with the uncapped accounts. Rocket League session continues 
.
This is pathetic, Telkom is in violation. It is impossible to get hold of their mobile department, they just keep hanging up. 081 180 does not exist. How can I get hold of someone higher up? The 10210 that 081180 forwards too just 10210. The supervisor is untouchable. Calling 081 180 or 180 from the mobile does nothing because it's a data sim card. This is getting highly frustrating.
Not getting anywhere, branch was "heres a phone dial..." then got told that only mobile side can deal with it, got hold of mobile, 1 hour later, only ADSL can handle it due to it being integrated with ADSL. Then get ADSL, they say they can't handle it as they can only do connection information help etc. Tech can't help, billing can't help, now got referred to sales department? On hold. Have also just tweeted to TelkomZA. Starting to boil...
This has apparently happened to a lot of Telkom Integrated simcards on the network they have told me...eventually. Now I also have hard evidence in my usage history showing me that I have not used the 2GB, they themselves didn't know how to get see that, after showing them they then also saw the error (by the way, I have to hand over my username and PASSWORD for them to view this data??!!!) I am still on the phone trying to fix this, they saying I've used the full 1gb but I have 2gb a month not 1..... IF you have an integrated simcard from telkom and missing data, check your usage history in your portal, it shows you there how much data you have used (which should match your usage as recorded on your phone) and will show that it's wrong with the telkom portal data on the overview area where it says you have used all your data.
update: okay so now they have eventually agreed with me that I am on 2GB a month and not 1 as they trying to say. Without admitting they have an error on their system they taking screenshots of my account to share and who knows.... maybe try fix it? I don't know but I'm shocked that I'm not getting paid for this work.
update: okay so now they have eventually agreed with me that I am on 2GB a month and not 1 as they trying to say. Without admitting they have an error on their system they taking screenshots of my account to share and who knows.... maybe try fix it? I don't know but I'm shocked that I'm not getting paid for this work.
Last edited:
This is what I suspect has happened, their system has defaulted or made an error and switched some 10meg line people to 4meg line accounts regarding bandwidth (explains why my adsl is 4meg line speed) and my integrated simcard is only 1gb and not 2gb. On their side though they can't see that this has happened as the data isn't being displayed somewhere and only through searching accounts can they see what mess has happened.
Update: They eventually said they will fix it. Then they said they had to check/change some settings on my phone.... she says "ok what I want you to do is...." and the phone hangs up. Awesome. It think they just wanted to check my APN settings again, guess I'll never know. They didn't try call back after the lost call, I called back after 15mins and asked the first person I got to stand up and call my name out at the call center and ask who was last talking to me but aaah yeah...
Thanks for the help guys. Things seem to be working, lets hope it stays working.
Update: They eventually said they will fix it. Then they said they had to check/change some settings on my phone.... she says "ok what I want you to do is...." and the phone hangs up. Awesome. It think they just wanted to check my APN settings again, guess I'll never know. They didn't try call back after the lost call, I called back after 15mins and asked the first person I got to stand up and call my name out at the call center and ask who was last talking to me but aaah yeah...
Thanks for the help guys. Things seem to be working, lets hope it stays working.
Last edited:
dunkyd
Executive Member
How do I apply for a home 4mbps deal ????
I have an existing unused line.
I have an existing unused line.
Mannemarak
Well-Known Member
not the right place i guess, but ...
fibre box has been on my pole since end november, neighbor said the openserve tech told them on monday that fibre is live, but when i phone anyone or check coverage maps, it's a NO GO
where can i go and get the ball rolling, im gatvol of my 4mb ADSL and would gladly give telkom fibre uncapped a go.
having it right there at my house staring at me feels like im being trolled
fibre box has been on my pole since end november, neighbor said the openserve tech told them on monday that fibre is live, but when i phone anyone or check coverage maps, it's a NO GO
where can i go and get the ball rolling, im gatvol of my 4mb ADSL and would gladly give telkom fibre uncapped a go.
having it right there at my house staring at me feels like im being trolled
You can't get a "ball rolling", only thing you can do it wait for the coverage map to be updated.not the right place i guess, but ...
fibre box has been on my pole since end november, neighbor said the openserve tech told them on monday that fibre is live, but when i phone anyone or check coverage maps, it's a NO GO
where can i go and get the ball rolling, im gatvol of my 4mb ADSL and would gladly give telkom fibre uncapped a go.
having it right there at my house staring at me feels like im being trolled
Spontaneous spinach
Expert Member
Mr Ranger you know telkom people, telkoms portal is broken
It's portal usage and Saix ain't the same, we're getting shaped/throttled for no reason
