Telkom Internet Softcap Feedback

I have been on Telekom softcap 20Gb for about 20 days now. So far I was very impressed.
Until I downloaded my PS+ games. I specifically activated do gaming for this. Yet after I downloaded 10Gb of games from psn, not a byte of it was attributed to do gaming. The whole lot went onto my softcap.

Anyone else have this type of delightful experience?
 
konfab said:
I have been on Telekom softcap 20Gb for about 20 days now. So far I was very impressed.
Until I downloaded my PS+ games. I specifically activated do gaming for this. Yet after I downloaded 10Gb of games from psn, not a byte of it was attributed to do gaming. The whole lot went onto my softcap.

Anyone else have this type of delightful experience?
Click to expand...

Yes I think Telkom has a problem with this.

PLZ @RANGER. PSN has been hit with many DDOS attacks I think they have changed servers and Telkom needs to update their records to make it count towards the do gaming addon. It is NOT working anymore.
 
cavedog said:
@ranger mentioned that p2p is shaped to the same extent on both softcap and uncapped accounts which was a shock to me but okay I don't use p2p much. So what else would be shaped more on uncapped? I use about 100GB on a heavy month maybe less but seldom more than that. Would I see a significant increase in shaping when I switch to 10Mbps uncapped from 50GB softcap?
Click to expand...

I mentioned that this was the case *at present*, but that it should hopefully change soon (maybe 2 months).
 
konfab said:
I have been on Telekom softcap 20Gb for about 20 days now. So far I was very impressed.
Until I downloaded my PS+ games. I specifically activated do gaming for this. Yet after I downloaded 10Gb of games from psn, not a byte of it was attributed to do gaming. The whole lot went onto my softcap.

Anyone else have this type of delightful experience?
Click to expand...

Please send a mail with details (username, what games tpu downloaded, PS3 or PS4 etc.) to support at telkomsa dot net and PM me the ticket number.


cavedog said:
Yes I think Telkom has a problem with this.

PLZ @RANGER. PSN has been hit with many DDOS attacks I think they have changed servers and Telkom needs to update their records to make it count towards the do gaming addon. It is NOT working anymore.
Click to expand...

I did see news of the DDoS attacks, but I don't think this should have had an effect, but we will test again.
 
@ranger / @cavedog - gonna be watching this closely as i want that add-on :). Hope a resolution is found in good time.
 
@ranger I've been trying to get a straight answer out of Telkom since last year October regarding the Do Elite Plus bundle.

Initially I was told the price on the website was wrong, but 3 months down the line and the price is still exactly the same.

Please see: http://www.telkom.co.za/sites/athom...rnetanddatabundles/&productname=do Elite Plus

All I want is that product and Telkom has been unable to help me. I'm currently using a WebAfrica account but I don't want to move my line to them if I don't have to but my patience is running out and I will have to move it over if I can't get a straight answer from Telkom (as I can save a lot of money).

Hope you can help.
 
Small bump also for the Dr ;-)

/authentication issues as reported in the uncapped feedback thread. Any info is appreciated :) ranger-san.
 
A DDoS attack on one of our users took up all the time I had for operational issues yesterday ...
 
HowTo said:
@MickeyD



It hates when i Do P2P before midnight.
I will use it only for gaming.
Click to expand...

Even after midnight P2P was dead for me. From about 1am it started working and continued until 7am before being blocked again. Even during those hours, it averaged less than half my line speed.
 
ranger said:
Please send a mail with details (username, what games tpu downloaded, PS3 or PS4 etc.) to support at telkomsa dot net and PM me the ticket number.




I did see news of the DDoS attacks, but I don't think this should have had an effect, but we will test again.
Click to expand...

Yuu said:
@ranger / @cavedog - gonna be watching this closely as i want that add-on :). Hope a resolution is found in good time.
Click to expand...

Happy to report issue is fixed :D

Downloaded 11 GB on PSN last night :love:
 
PostmanPot said:
@ranger Please reply to my email sent to support at telkomsa dot net (see PM too).
Click to expand...

No reply but things have improved tenfold.

Still some slow and non loading of websites, but the rest is working well.

Now I can be relatively confident in my TI 50GB backup account.
 
Yuu said:
Thanks, just want to see cavedog also confirm then gonna add it on :D. Really appreciate the update.
Click to expand...

I can't confirm any more since I'm on Telkom 10Mbps uncapped account now. :(
 
cavedog said:
I can't confirm any more since I'm on Telkom 10Mbps uncapped account now. :(
Click to expand...

Thought you could still add it on [for the reason that it will work anytime incase anyone else is wondering] :)?

Thanks then, will give it a bash :)
 
ranger said:
Great. But we haven't done anything to fix it ...
Click to expand...

Ditched the Softcap and moved to Vox. Haven't looked back. No "best effort", "high contention", "heavy protocol shaping" crap.

Everything just works like it's supposed to.
 
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