Telkom Internet Softcap Feedback

XperiAnce said:
Nope, not the case. I got the Do Premium Plus bundle and was being charged out of bundle for it (i.e. as two, separate items at full price)

Had to spend like an hour with Accounts as well as get my ticket escalated before it was resolved. The bundling is NOT automatic.
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If it did not happen automatically then something went wrong that they had to fix. I was on a 4Mbps simple plus package. Upgraded my line to 10Mbps which means they removed the simple package and I was paying for 10Mbps and 20GB softcap separately then when I upgraded the cap to 50GB over the phone and the Do premium Plus discount was activated. When I upgraded my line speed to 20Mbps I saw the discount automatically changed to Do Elite.

So for me its been all automatic and hence if it does not happen automatically something went wrong.
 
Pricing is wrong on the website for the bundle I want, waiting for sales to call me to see what they're going to do about it (as far as I'm aware they have to honour the advertised price).

Screenshot%202014-10-29%2009.47.01.png


Also the 25% discount is for retention purposes only, meaning they may offer it to you if you want to cancel and it's not meant to be a special offer for a 12 month commitment.

Thanks Charl again for answering my questions, hope Telkom gives you a nice raise this year!
 
Nope, they won't give me the R839 price. Said I could get 50% discount on the first month but that's not exactly enticing as it's going to be R979 pm for the remaining months.

I'm just going to upgrade my 10GB softcap account to 50GB and see how it goes.

Was really hoping they would honour the advertised price because that would be a great deal.
 
Maybe you should pm ranger and ask if he can forward it to the relevant people?

If the price is wrong on the website when are they intending to fix the price then....
 
I just bought the R49 doGaming bundle, checked that it was active then started downloading stuff from Battle.net but all the data came off my main cap. Anyone know what I'm doing wrong?
 
DrJohnZoidberg said:
I just bought the R49 doGaming bundle, checked that it was active then started downloading stuff from Battle.net but all the data came off my main cap. Anyone know what I'm doing wrong?
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Did you establish a new session after do gaming was activated, ie switch router off for 5min or so?
 
Is battle.net included though? I know all steam servers, psn and xbox live are covered by the do gaming addon but not sure if battle.net is included.
 
cavedog said:
Is battle.net included though? I know all steam servers, psn and xbox live are covered by the do gaming addon but not sure if battle.net is included.
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Yep, according to their website:

http://www.telkom.co.za/sites/athome/telkomlife/gamesonpromotion/

do Gaming Add-on Promotion
Get uncapped data free during October for 30 days from activation to some of the major gaming platforms and servers:

PlayStation Network
Xbox Live
Battle.net
Steam
Origin
do Gaming Servers
All data that you use on these platforms and services, be it for online gaming, downloading a patch or even downloading a game will not be deducted from your in-bundle data. All you need to do to activate this promotion is visit the Telkom Internet Usage Tracking Tool and click on Activate do Gaming Add-on. It's that easy. Please note that you need to have an active Telkom Internet account. This add-on will still run at full speed even when you are Soft Capped. Telkom Internet is committed to truly enhancing our offerings to provide customer with the best Connected Home Experience this summer.
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DrJohnZoidberg said:
Yep, according to their website:

http://www.telkom.co.za/sites/athome/telkomlife/gamesonpromotion/
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Ohh ok looks like there might be a new server that Telkom did not allow for the usage to be allocated to the addon. I did not need to restart when I bought the addon and it was correctly counting all steam updates and game downloads to my addon. So I think it must be a new server or something from battle.net that Telkom does not have on their list of allowed servers or something
 
cavedog said:
Ohh ok looks like there might be a new server that Telkom did not allow for the usage to be allocated to the addon. I did not need to restart when I bought the addon and it was correctly counting all steam updates and game downloads to my addon. So I think it must be a new server or something from battle.net that Telkom does not have on their list of allowed servers or something
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I'll pm ranger, see if he can help.

Looks like it's downloading from a few servers at the moment:

197.84.130.11
197.84.130.19
87.248.210.253
87.248.210.254
 
DrJohnZoidberg said:
I'll pm ranger, see if he can help.

Looks like it's downloading from a few servers at the moment:

197.84.130.11
197.84.130.19
87.248.210.253
87.248.210.254
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What are you downloading and how? I do have the do gaming addon too so will see if it charges my bundle too or not.
 
cavedog said:
What are you downloading and how? I do have the do gaming addon too so will see if it charges my bundle too or not.
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WoW. Downloading via battle.net downloader on Mac. I've turned off p2p downloads also, not sure if that matters.
 
DrJohnZoidberg said:
Thanks. Appreciate it.
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Yep battle.net is depleting normal cap instead of the do gaming addon. I went from 0% usage to 3% usage now and the do gaming addon did not even increase in usage.

Here is my list of servers I was downloading from.

battle.net_downloads.png
 
cavedog said:
Yep battle.net is depleting normal cap instead of the do gaming addon. I went from 0% usage to 3% usage now and the do gaming addon did not even increase in usage.

Here is my list of servers I was downloading from.

battle.net_downloads.png
Click to expand...

Cool, thanks for the confirmation. Ranger has already responded to me and has started logging on my account to find out what's going on. If he needs more info, I'll point him to this thread.
 
Telkom switched me over to 10mbps soft cap on Thursday, my line is synced at 10mbps but my account is still saying 4mbps uncapped. No idea what's going on....
 
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