Telkom Internet subscriber number concern

The "einsteins" who brainstormed themselves into this mess have to realise that you can pay for a car with the money they charge for reasonable speed ADSL while !FRIGGEN MOBILE! with great speed, although capped, are becoming more and more attractive. Now they may feel that mobile is "good enough", but fixed line internet is a priceless part of any country's infrastructure. They are either going to nurture it or eventually we are going to lose it as a country. The only way to do this is to make it competitive with mobile.

That is that. It is what it is. I suggest they get their heads out of the sand or the clouds or wherever they've stuck them and do the logical thing.
 
Who does the devil blame when Sh** goes wrong ? Put it like this Subscribing to telkom for ADSL (Data) is like being in Jail your their b***h and get well you know shafted Other ISP's halfway house Freedom etc where would you rather be ? They got us on parole with their Line Rental so not entirely free, So they still get money either way so Telkom Numbers will drop some more hopefully double .
 
Awwwwwwwwwwwwwww shame poor Hellkom lol. They only have themselves for providing a Sh*t service..
 
Poor planning. Inability to judge the market. Indifferent customer support (inept support agents). Indifferent fault resolution with little follow-up. In today's competitive world you have to be better than the next guy, and Telkom is way behind
 
Innovation is something that is not actually a word in the english dictionary to the decission makers at Telkom. They don't know what it means. According to legend they are still researching the word. I think I heard that word in a telkom radio ad recently but surely in reality that advert is all about smoke and mirrors.

It's to difficult to think ahead. Thinking about the future is something that rarely happens at Telkom. On the upside it sometimes happens, but only when it snows... in summer. It's all about trying to look technological and innovative but in reality Telkom is dragging the people of South Africa down... and trying to look good while doing it...
 
Telkom should exit the ISP business and sell/auction it off. They should concentrate on providing fixed lines as providing fixed lines and broadband is a conflict of interest in the context of how telecommunications is structured in South Africa.
 
I suspect TI could well see a recovery in uncapped account numbers if AfriHost/Axxess don't sort out their current AUP issues. Their pricing on 1 & 2MB uncapped is on a par with MWeb.
 
Telkom Internet subscriber number concern
I don't understand the headline... Who is "concerned"? Clearly not Telkom or they would have improved their products and/or reduced their prices.
I'm not concerned either!
 
Unfortunately Telkom has other management issues as well (not just Top managent). Personal experience:

Got ADSL on 2 November - was syncing well and working well up until a week ago, when I decided to "move" it myself closer to the door (away from Kitchen - microwave - TV, plugs etc). Was having attainable = 4500 Kbps max. So cutting the cable and moving the box got met 10 000 Kbps attainable :-D . But it was dropping every 5 to 15 minutes and then taking 10 tries to dial out again.

So call Telkom to come and replace the cable from the pole to just inside the house (a 1 hour "jobbie" by a line technician). Great works for about 1 hour - 4 Mbps connected - 10 Mbps attainable. Then DEAD - syncs but cannot connect.

Next day: Same technie - 5 hours on site. His "supervisor" says no it must be my modem - we try his modem - nothing, phone guys at exchange and after 30mins of techie pleading etc (white guy at exchange very condescending with this black techie....) they divert the port or something. Works for 2 minutes (just enough to do 1 speedtest - 3.6 Mbps). Then the line dies again. Telkom laptop can dial, but drops in 5 seconds - error 743 - PPP link dropped. "supervisor / call centre" says - uninstall USB modem, replace modem cable, bla bla bla.
Keep on telling them - change my port at the exchange - I can see on Mikrotik there is NO PPPoE on the line - cannot even access www.telkom.co.za (you should be able to do this WITHOUT and ISP account). Best "comment" of the day - no your Mweb "data" is finished - I am on Mweb UNCAPPED!!!

So. Day 3: Techie comes again (Friday). Line does not even want to sync. Finally they MOVE it on the Exchange - Yah.. working!

Syncs at 4096 (speedtest / line running constantly on 3.6 Mbps). No disconnects anymore. Attainable between 8000 and 10 000 Kbps.

Must say the following:
1) I fee for the Line / ADSL techies - both were very professional and tried their BEST to help on site
2) Call Centre for Telkom also very friendly (even when I started complaining after 4th visit to my home in 3 weeks - 2nd day in a row). They also say sorry for experiencing problems (it does count something) - and the system with updating you with SMS and email works WELL.
3) "Supervisors" and "middle" management - from MY Experience - are condescending with both clients and line technicians. I could hear over the cellphone how BOTH the white and black person on the other side was talking down the technician and also did not believe me as customer to what the problem can be (they can also see the Signal to Noise - SNR - etc on their side - so the line "should" be working).

So overall:
1) Telkom has a dept of knowledgable employees that "can" be their saving grace
2) But there are definitely lots of "dead wood" that will need to be let go
3) And unfortunately I know many Bright EX Telkom employees that left, to the detriment of Telkom's future

PS - I don't even want to give an opinion on Government and its "role" within Telkom....

PS2 - Finally typing this on a stable, working ADSL connection (touch wood)!
 
Those numbers would have dropped even further if more internet users were savvy and knew they had an alternative.
Other ISPs would love to have those low usage high paying customers that Telkom ISP has. We shouldn't feel sorry for them.
 
nfbs said:
Those numbers would have dropped even further if more internet users were savvy and knew they had an alternative.
Other ISPs would love to have those low usage high paying customers that Telkom ISP has. We shouldn't feel sorry for them.
Click to expand...
True most people are under the impression telkom is the Best.
 
MickeyD said:
all ADSL lines = 841,831
Click to expand...
516,423 Telkom Internet ADSL, ISDN, WiMAX and dial-up subscribers
Click to expand...
From the above I would assume that they are still a major ISP?
Click to expand...

Uncertain, because they bundled all ADSL, ISDN, Wimax and Dial up subscribers together to get to 516,423.
I wonder how many ADSL subscribers they have. All I can see for certain in those numbers is that it is definitely below 516,420.
 
Telkom cell centre operator just called me to offer me a landline! Seems they've realised there's a issue needing attention. If they'd offered naked adsl they would have me back as a customer! If they did it, they'd lose many voice customers, but probably double their adsl line subscriptions!
 
Mouse said:
Uncertain, because they bundled all ADSL, ISDN, Wimax and Dial up subscribers together to get to 516,423.
I wonder how many ADSL subscribers they have. All I can see for certain in those numbers is that it is definitely below 516,420.
Click to expand...

True. I could not find the stat so I quoted the mybb story.
 
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